Director, Salesforce Consulting - Global Capability Center
Alvarez & Marsal Deutschland GmbH, New York, NY, United States
Description
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
The Team Our DTS team provides following services to clients:
Data & Applied Intelligence – Helping clients in harnessing the power of data and cutting‑edge analytics to drive intelligent decision‑making and transform businesses.
Product and Innovation – Empowering clients to innovate, develop, and launch products that drives growth and competitive advantage.
Technology M&A and Strategy – Assist clients to manage the technology aspects and business enablement of complex M&A, integrations and carve‑out.
Technology Transformation – A&M helps clients create a scalable, cost‑effective IT function that delivers the company's strategic vision and priorities.
Key responsibilities
Lead end‑to‑end Salesforce transformation programs for enterprise clients.
Provide strategic advisory to senior client stakeholders on CRM and customer experience initiatives.
Drive innovation in Salesforce solutions, including adoption of GenAI, AI, and agentic AI capabilities.
Manage and mentor consulting teams of approximately 15–20 members across projects.
Collaborate with global teams and stakeholders across multiple geographies to deliver complex engagements.
Act as a trusted advisor and subject matter expert on customer experience transformation and CRM strategy.
Qualifications
15+ years of professional experience, with significant exposure to Salesforce consulting or CRM transformation programs.
Experience working in consulting environments, preferably within Big 4 or leading consulting organizations.
Demonstrated career progression.
Strong stakeholder management experience, including engagement with CXO‑level leaders.
Proven ability to operate in global delivery environments and large enterprise programs.
Deep domain expertise in Customer Experience (CX) and Customer Relationship Management (CRM).
Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career. We prioritize your well‑being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high‑performing and passionate professionals.
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The Team Our DTS team provides following services to clients:
Data & Applied Intelligence – Helping clients in harnessing the power of data and cutting‑edge analytics to drive intelligent decision‑making and transform businesses.
Product and Innovation – Empowering clients to innovate, develop, and launch products that drives growth and competitive advantage.
Technology M&A and Strategy – Assist clients to manage the technology aspects and business enablement of complex M&A, integrations and carve‑out.
Technology Transformation – A&M helps clients create a scalable, cost‑effective IT function that delivers the company's strategic vision and priorities.
Key responsibilities
Lead end‑to‑end Salesforce transformation programs for enterprise clients.
Provide strategic advisory to senior client stakeholders on CRM and customer experience initiatives.
Drive innovation in Salesforce solutions, including adoption of GenAI, AI, and agentic AI capabilities.
Manage and mentor consulting teams of approximately 15–20 members across projects.
Collaborate with global teams and stakeholders across multiple geographies to deliver complex engagements.
Act as a trusted advisor and subject matter expert on customer experience transformation and CRM strategy.
Qualifications
15+ years of professional experience, with significant exposure to Salesforce consulting or CRM transformation programs.
Experience working in consulting environments, preferably within Big 4 or leading consulting organizations.
Demonstrated career progression.
Strong stakeholder management experience, including engagement with CXO‑level leaders.
Proven ability to operate in global delivery environments and large enterprise programs.
Deep domain expertise in Customer Experience (CX) and Customer Relationship Management (CRM).
Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career. We prioritize your well‑being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high‑performing and passionate professionals.
#J-18808-Ljbffr