Collision Repair Painter-Technical Representative
Sherwin-Williams, Seattle, WA, United States
Job Description
The position is responsible for efficient application of Sherwin‑Williams Automotive products in customers’ accounts, including collision shops, dealerships, production shops, auto auctions, and more. The incumbent will spray product, resolve any common difficulties that may occur during the paint process, identify customer needs, and develop appropriate solutions.
Responsibilities
Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
Assist customer in proper selection and application of product to develop an expert relationship.
Support sales reps, branch operations, and distributors with technical and marketing assistance as needed.
Develop knowledge and skills regarding sales techniques and methods.
Assist in color verification and field color formulations.
Assist branch operations and distributors in internal training at all levels.
Develop training aids and implement as needed to effectively communicate information.
Assist customer in set‑up and implementation of mixing systems.
Be readily accessible to customers for advice and assistance.
Build and manage relationships with sales reps and branches.
Identify potential problems and establish solutions with the sales support network.
Give timely attention to customer comments and complaints and advise the Area Sales Manager, Branch Manager, and/or distributors.
Possess knowledge of Sherwin‑Williams’ competitive advantages.
Act as a key technical knowledge source by staying up‑to‑date on industry and product changes.
Control expenses, remain within budget, and maintain required records and documentation; submit reports as required by management.
Efficiently budget technical support calls to ensure the best use of time and company resources.
Maintain accurate records of all demonstrations.
Ensure delivery of product meets customer quality and service expectations.
Conduct oneself in a professional manner to meet customer quality and service expectations.
Operate a vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
Adhere to company safety standards at all times.
Suggest new products when applicable.
Implement or create procedures that help the customer avoid issues or improve their process.
Enter all calls in CRM with detailed and accurate comments.
Troubleshoot product quality issues and implement solutions.
Qualifications Required:
High School Diploma or equivalent
Preferred:
Bachelor’s Degree in a business‑related field
Knowledge & Experience:
Required:
Valid driver’s license
At least 3–5 years working with vehicle refinish processes and products
Preferred:
Prior sales experience
Automotive aftermarket experience
Technical / Skill Requirements
Demonstrated ability to work with Word documents and spreadsheets
Demonstrated high level of both verbal and written communication skills
Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
Demonstrated ability to make independent decisions
Ability to retrieve material from shelves and floor stacks; lift and carry up to 100 lbs. on occasion
Spend approximately 45% of the day sitting (due to driving); must be able to drive a car or van for travel between sites
Must be able to tint paint and distinguish chromatic colors
Must tolerate non‑toxic paint odors and wear a respirator as required
Must operate a hand truck or other material handling equipment
Must operate a computer and communicate via telephone
Travel Requirements 75% of the time away from home or typical office location.
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible for customers and our business to achieve great results.
We invest and support you in:
Life – with rewards, benefits and the flexibility to enhance your health and well‑being
Career – with opportunities to learn, develop new skills and grow your contribution
Connection – with an inclusive team and commitment to our own and broader communities
Our benefits include health, dental and vision coverage, Flexible Spending Accounts, disability coverage, retirement and savings benefits, generous time away from work, paid parental leave, medical leave, vacation, holidays and more. Detailed information can be found at our benefits portal.
Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws.
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin‑Williams requests that state and local employment services delivery systems provide priority referral of Protected Veterans.
Please be aware that our recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.
#J-18808-Ljbffr
Responsibilities
Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
Assist customer in proper selection and application of product to develop an expert relationship.
Support sales reps, branch operations, and distributors with technical and marketing assistance as needed.
Develop knowledge and skills regarding sales techniques and methods.
Assist in color verification and field color formulations.
Assist branch operations and distributors in internal training at all levels.
Develop training aids and implement as needed to effectively communicate information.
Assist customer in set‑up and implementation of mixing systems.
Be readily accessible to customers for advice and assistance.
Build and manage relationships with sales reps and branches.
Identify potential problems and establish solutions with the sales support network.
Give timely attention to customer comments and complaints and advise the Area Sales Manager, Branch Manager, and/or distributors.
Possess knowledge of Sherwin‑Williams’ competitive advantages.
Act as a key technical knowledge source by staying up‑to‑date on industry and product changes.
Control expenses, remain within budget, and maintain required records and documentation; submit reports as required by management.
Efficiently budget technical support calls to ensure the best use of time and company resources.
Maintain accurate records of all demonstrations.
Ensure delivery of product meets customer quality and service expectations.
Conduct oneself in a professional manner to meet customer quality and service expectations.
Operate a vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
Adhere to company safety standards at all times.
Suggest new products when applicable.
Implement or create procedures that help the customer avoid issues or improve their process.
Enter all calls in CRM with detailed and accurate comments.
Troubleshoot product quality issues and implement solutions.
Qualifications Required:
High School Diploma or equivalent
Preferred:
Bachelor’s Degree in a business‑related field
Knowledge & Experience:
Required:
Valid driver’s license
At least 3–5 years working with vehicle refinish processes and products
Preferred:
Prior sales experience
Automotive aftermarket experience
Technical / Skill Requirements
Demonstrated ability to work with Word documents and spreadsheets
Demonstrated high level of both verbal and written communication skills
Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L
Demonstrated ability to make independent decisions
Ability to retrieve material from shelves and floor stacks; lift and carry up to 100 lbs. on occasion
Spend approximately 45% of the day sitting (due to driving); must be able to drive a car or van for travel between sites
Must be able to tint paint and distinguish chromatic colors
Must tolerate non‑toxic paint odors and wear a respirator as required
Must operate a hand truck or other material handling equipment
Must operate a computer and communicate via telephone
Travel Requirements 75% of the time away from home or typical office location.
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible for customers and our business to achieve great results.
We invest and support you in:
Life – with rewards, benefits and the flexibility to enhance your health and well‑being
Career – with opportunities to learn, develop new skills and grow your contribution
Connection – with an inclusive team and commitment to our own and broader communities
Our benefits include health, dental and vision coverage, Flexible Spending Accounts, disability coverage, retirement and savings benefits, generous time away from work, paid parental leave, medical leave, vacation, holidays and more. Detailed information can be found at our benefits portal.
Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws.
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin‑Williams requests that state and local employment services delivery systems provide priority referral of Protected Veterans.
Please be aware that our recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.
#J-18808-Ljbffr