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Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location. Responsibilities include providing advanced product/service information and responding to complex customer questions about the product/service. Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams.\n","descriptionText","Customer Support Representative ICONMA Sales & Business Development Customer Support Representative Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location. Responsibilities include providing advanced product/service information and responding to complex customer questions about the product/service. Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams.","shortDescription","Customer Support Representative

Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Jo...","location","locations",[451],{"_452":453,"_454":455,"_456":457,"_458":459,"_460":461},"formatted","Johnston, IA, United States, 50131","city","Johnston","state","IA","country","United States","postal_code","50131","companyName","ICONMA","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=1D1DE0F2ABADD29011451D18A3349F04&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=EC3B162AF98F575B8F50775F0EA755BD","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at ICONMA","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2971244737-customer-support-representative","strippedDescription","Customer Support RepresentativeOur client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location. Responsibilities include providing advanced product/service information and responding to complex customer questions about the product/service. Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams.\n","parsedLocation",{"_452":485,"_486":199,"_487":199,"_454":455,"_456":457,"_458":459,"_460":461},"Johnston, IA, United States","street1","street2","displayPublishedAt","21 hours ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=ICONMA","searchLocationPath","/jobs?location=Johnston%2C+IA%2C+United+States","searchTitlePath","/jobs?keyword=Customer+Support+Representative","featuredCompany",{"_431":501,"_15":502,"_503":434,"_76":504,"_505":506,"_248":507,"_448":508,"_509":-5,"_510":-5,"_511":-5,"_512":513,"_514":515,"_516":517,"_470":504,"_478":518,"_472":519},8752,"Newsday Media Group","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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Our client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location. Responsibilities include providing advanced product/service information and responding to complex customer questions about the product/service. Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams.

",[529],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2939891355"],"Work at Iconma","3 days ago","/jobs/2939891355-customer-support-representative","/jobs?keyword=Iconma",{"_435":434,"_439":536,"_470":471,"_462":537,"_248":538,"_446":539,"_433":434,"_113":540,"_437":199,"_438":199,"_472":471,"_448":199,"_449":541,"_431":543,"_473":544,"_436":129,"_488":545,"_478":546,"_490":540,"_491":485,"_493":547,"_495":496,"_497":548},["D",1773691200000],"Kelly","A leading staffing agency in Johnston, IA is seeking a Customer Account Specialist to provide advanced product information and exceptional customer service. The role requires strong digital communication skills and a high school diploma, with a preference for candidates holding a degree. Offering $18.78/hour with potential retention bonuses, this temporary position is ideal for individuals looking to gain experience and build professional relationships. Join to contribute to a supportive team environment!\n#J-18808-Ljbffr\n","A leading staffing agency in Johnston, IA is seeking a Customer Account Specialist to provide advanced product information and exceptional customer...","Customer Account Specialist — Service & Growth",[542],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2903959257"],"Work at Kelly","6 days ago","/jobs/2903959257-customer-account-specialist-service-growth","/jobs?keyword=Kelly","/jobs?keyword=Customer+Account+Specialist+%E2%80%94+Service+%26+Growth",{"_435":434,"_439":550,"_470":471,"_462":551,"_248":552,"_446":553,"_433":434,"_113":554,"_437":199,"_438":199,"_472":471,"_448":199,"_449":555,"_431":561,"_473":562,"_436":129,"_488":563,"_478":564,"_490":554,"_491":565,"_493":566,"_495":567,"_497":568},["D",1774220400000],"Masco","Customer Service Representative II

Join Delta Faucet's Brasstech Customer Service Team. In this role, you will support our Newport Brass brand by researching and responding to luxury product inquiries from trade customers, sales agencies, and homeowners.\nThe expectation is to offer a high-quality, upscale service experience through diverse communication platforms, such as phone, email, and chat. Using Salesforce Service Cloud, you will accurately detail all customer interactions. In addition, you will deliver company policies and procedures, such as warranty processes, with precision and courtesy.\nResponsibilities

Provide luxury level technical support to all business partners and end users\nProvide timely, professional communication with external and internal customers, including Delta's Contact Center, Rep agencies, sales, marketing, and engineering\nRespond to telephone calls and emails that require product research, both general and technical\nPartner with Technical Support Specialists, Product Managers, Engineers, and Sales Managers to help resolve complicated customer issues and concerns\nMonitor all communication channels to ensure accurate follow-up is done to resolve inquiries promptly\nAsk qualifying questions to identify customer needs\nFully answer, and anticipate, the needs of our customers to prevent repeat communication. Strive for one call resolution\nAddress customer dissatisfaction with care, perseverance, and concern\nBalance multiple tasks and make business decisions with little supervision\nWhen faced with multifaceted decision-making, respond positively\nStrong desire to learn about past, present, and future products\nAttend cross-functional meetings as needed to support company initiatives\nOther tasks and projects as assigned\nQualifications

High School diploma or equivalent experience required\nA minimum of 3 years of experience in customer service, or a comparable blend of educational background and practical knowledge\nExperience working in a telephone-based customer service role is required\nPrior experience working with plumbing products required\nExpert knowledge of Delta's product lines desired\nSystems proficiency (SAP, Salesforce, and MS Office)\nGenesys Phone system experience is a plus\nCompany: Brasstech\nFull time\nHiring Range: $18.40 - $24.75 USD\nActual compensation may vary based on various factors including experience, education, geographic location, and/or skills.\nBrasstech (the \"Company\") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.\nBrasstech is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.\nE-Verify Participation Poster: English & Spanish\nE-verify Right to Work Poster: English, Spanish

","Customer Service Representative II

Join Delta Faucet's Brasstech Customer Service Team. In this role, you will support our Newport Brass b...","Customer Service Representative II",[556],{"_458":459,"_454":557,"_452":558,"_456":559,"_460":560},"Santa Ana","Santa Ana, CA, United States, 92701","CA","92701",["B","2977808527"],"Work at Masco","7 hours ago","/jobs/2977808527-customer-service-representative-ii","Santa Ana, CA, United States","/jobs?keyword=Masco","/jobs?location=Santa+Ana%2C+CA%2C+United+States","/jobs?keyword=Customer+Service+Representative+II",{"_435":434,"_439":570,"_470":471,"_462":571,"_248":572,"_446":573,"_433":434,"_113":574,"_437":199,"_438":199,"_472":471,"_448":199,"_449":575,"_431":580,"_473":581,"_436":129,"_488":582,"_478":583,"_490":574,"_491":584,"_493":585,"_495":586,"_497":587},["D",1773334800000],"Willis Automotive Group","A local automotive group in Urbandale, IA seeks a dedicated Internet Sales Representative. This full-time role involves managing all aspects of Internet sales, responding to customer inquiries via various channels and ensuring high-quality customer service. Strong communication skills and ability to work in a team are essential. You will also need to develop customer relationships and maintain product knowledge while adhering to the company’s standards.\n#J-18808-Ljbffr\n","A local automotive group in Urbandale, IA seeks a dedicated Internet Sales Representative. This full-time role involves managing all aspects of Int...","Online Auto Sales Coordinator",[576],{"_458":459,"_454":577,"_452":578,"_456":457,"_460":579},"Urbandale","Urbandale, IA, United States, 50322","50322",["B","2861565757"],"Work at Willis Automotive Group","10 days ago","/jobs/2861565757-online-auto-sales-coordinator","Urbandale, IA, United States","/jobs?keyword=Willis+Automotive+Group","/jobs?location=Urbandale%2C+IA%2C+United+States","/jobs?keyword=Online+Auto+Sales+Coordinator",{"_435":434,"_439":589,"_470":471,"_462":590,"_248":591,"_446":592,"_433":434,"_113":593,"_437":199,"_438":199,"_472":471,"_448":199,"_449":594,"_431":600,"_473":601,"_436":129,"_488":602,"_478":603,"_490":593,"_491":604,"_493":605,"_495":606,"_497":607},["D",1773014400000],"Ki Mobility","Customer Service Representative\nStarting Wage:

$22.00 per hour

Standard Schedule:

Monday-Friday, 9am-6pm with overtime as needed.

Onsite Position

Low Premium Medical Benefit

Employee Recognition Programs

Job Summary\nThe Customer Service Representative position works with clinical professionals around the world to create custom wheelchairs for their clients. This position will be the front line of support for our customers, answering phone calls and emails, responding to questions, and walking the customers through basic troubleshooting or setup processes. This position also maintains a high degree of professionalism and effective communication to support our customers.

Essential Functions: Job Responsibilities

Professionally interact with customers via incoming calls to provide and process information in response to product quotation and order requests and inquiries for a wide range of highly configurable mobility products.

Maintain detailed and accurate documentation of customer interactions utilizing various proprietary software applications.

Effectively manage a call center queue with a focus on consistently achieving high customer service standards of company metrics (ex: handle time, first call resolution, schedule accountability).

Effectively communicate with Customer Service team members and cross functionally with other departments (ex: sales and production) in a professional and efficient manner.

Resolve concerns and complaints by listening to the customer, determining the cause, and finding a solution using reference documentation and/or consulting with department leadership.

Answer questions on wheelchair adjustments and specifications, delivery estimates, and tracking details.

Continually learn and retain knowledge about Ki Mobility products to quickly and accurately assist customers.

Ensure and follow safety requirements and standards.

Maintain a safe, neat and orderly work environment.

Perform all duties in a manner that follows, demonstrates, and promotes Company’s values.

Report to work as scheduled, on time, and able to work entire work schedule.

Perform additional duties as assigned.

Knowledge, Skills, and Ability

Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to provide the best possible customer service.

Skill and ability to navigate multiple computer applications, with the use of dual monitors, while speaking with customers or performing other customer service tasks.

Ability to manage a call center queue with periods of high volume incoming/outgoing calls.

Detail oriented with a passion for and ability to continuously learn.

Possess excellent oral and written communication skills.

Exceptional skills in professionalism while interacting with customers and company associates.

Skill and ability to multi-task, prioritize, and manage time efficiently.

Ability to exercise patience to get questions answered correctly and timely.

Ability to read and interpret parts diagrams.

Critical thinking skills with the ability to interpret detailed customer information to find accurate solutions.

Basic level skills using computer applications (Microsoft Suite, enterprise software).

Basic math proficiency.

Able to work effectively both independently and within a team environment.

Ability to be highly adaptable and responsive to changing business needs.

Possess a continuous improvement mindset.

Ability to observe and identify details.

Ability to work extended hours as scheduled, including weekends.

Physical Demands

Frequent sitting, wrist manipulation, walking, and standing.

Frequent sedentary work with lifting up to 10 pounds.

Manual dexterity to type and operate office equipment occasionally.

Must be able to complete all physical requirements to perform essential functions.

Qualifications\nExperience

Required:

Minimum of 2+ years of experience in a call center position or relevant customer service experience working with complex or custom product.

Basic level experience with Microsoft Office programs (Word, Excel) and other enterprise software.

Preferred:

Experience reading and interpreting parts diagrams.

Bilingual a plus

Working Environment

Standard working conditions include a temperature-controlled office and manufacturing environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations.

Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

#J-18808-Ljbffr\n","Customer Service Representative\nStarting Wage:

$22.00 per hour

Standard Schedule:

Monday-Friday, 9am-6pm with overtime a...","Customer Service Representative",[595],{"_458":459,"_454":596,"_452":597,"_456":598,"_460":599},"Stevens Point","Stevens Point, WI, United States, 54481","WI","54481",["B","2001100815"],"Work at Ki Mobility","14 days ago","/jobs/2001100815-customer-service-representative","Stevens Point, WI, United States","/jobs?keyword=Ki+Mobility","/jobs?location=Stevens+Point%2C+WI%2C+United+States","/jobs?keyword=Customer+Service+Representative","actionData","errors"]