Director- Program Management- MSHS
Mount Sinai Medical Center, New York, NY, United States
Description
The Director is responsible for the direction and management responsibility over business and operational activities of the assigned department, medical care unit or division.
Reporting to the Vice President, Program Management, the Program Manager supports the Strategic Program Office by driving the day‑to‑day execution of enterprise programs that advance Mount Sinai’s tripartite mission of clinical excellence, research innovation, and education, spanning clinical, operational, financial, academic, and technology domains. The Program Manager provides structure, discipline, and coordination across program workstreams and is a key driver of enterprise transformation. This role works as a central coordinator between project managers, workstream leads, and executive sponsors to support large‑scale programs. The Program Manager is responsible for tracking/reporting progress, identifying and addressing dependencies, facilitating governance, and standardizing processes to assist projects in delivering measurable outcomes aligned with enterprise priorities.
Responsibilities Program Management & Coordination
Lead the daily coordination of complex, multi‑year programs involving key business domains such as clinical, operational, and financial.
Partner with clinical, research, and academic leadership to ensure program alignment with institutional priorities across patient care, corporate services, research, graduate medical education, and faculty development.
Coordinate work across project teams and workstreams, including external consultancies, aligning timelines, resolving conflicts, and managing interdependencies across projects.
Identify risks and issues in a timely fashion, identify proper escalation channels, and follow‑through on risk mitigation.
Lead regular program meetings to gather real‑time status, surface risks and issues, and drive resolution across projects.
Evaluate project plans and provide actionable feedback to ensure consistent quality, appropriate level of detail, and alignment with strategic program office standards.
Partner with finance and operations counterparts to obtain appropriate financial benefit tracking along with operational KPIs and leading indicators.
Governance, Executive Engagement and Impact Measurement
Establish and manage program governance structures, including steering committees and decision forums.
Create monthly dashboards that clearly communicate program status, risks, dependencies, and progress to executive and C‑suite leadership.
Deliver clear, executive‑ready presentations to senior leaders and C‑Suite stakeholders, translating complex program details into concise insights that support strategic decision‑making and key issue resolution.
Gain significant exposure to senior leadership through high‑visibility initiatives, with a demonstrated path for strong performers to matriculate into operational leadership roles within the organization.
Define, track, and report program‑specific success metrics aligned to enterprise strategic goals, including clinical quality outcomes, research productivity indicators, educational performance metrics, financial impact, and operational efficiency.
Support post‑implementation reviews to evaluate sustained performance and institutional impact.
Program Management Team Development
Review change management plans to promote sustainable, adoptable change in operational workflows.
Partner with operational leaders to transition program output into long‑term ownership and accountability.
Assist with the development and application of program management playbooks, tools, and standards to drive consistent planning, tracking, and reporting across programs.
Oversee and mentor junior program managers on large, multi‑workstream initiatives, ensuring high‑quality execution, consistent standards, and effective professional development.
Qualifications
Bachelor’s degree required; master’s degree preferred (healthcare, business, or related field).
6+ years of work experience including 3+ years of direct project / program management experience in a health care setting.
Prior experience working in a management consulting environment preferred.
Demonstrated success leading large, cross‑functional programs.
Strong understanding of healthcare operations, clinical workflows, and technology needs across health systems.
Exceptional communication, facilitation, and relationship‑building skills.
Proven ability to apply and improve structured methodologies and frameworks.
Experience with enterprise project management tools and practices (i.e., Microsoft Project).
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $140,000 - $230,000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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Reporting to the Vice President, Program Management, the Program Manager supports the Strategic Program Office by driving the day‑to‑day execution of enterprise programs that advance Mount Sinai’s tripartite mission of clinical excellence, research innovation, and education, spanning clinical, operational, financial, academic, and technology domains. The Program Manager provides structure, discipline, and coordination across program workstreams and is a key driver of enterprise transformation. This role works as a central coordinator between project managers, workstream leads, and executive sponsors to support large‑scale programs. The Program Manager is responsible for tracking/reporting progress, identifying and addressing dependencies, facilitating governance, and standardizing processes to assist projects in delivering measurable outcomes aligned with enterprise priorities.
Responsibilities Program Management & Coordination
Lead the daily coordination of complex, multi‑year programs involving key business domains such as clinical, operational, and financial.
Partner with clinical, research, and academic leadership to ensure program alignment with institutional priorities across patient care, corporate services, research, graduate medical education, and faculty development.
Coordinate work across project teams and workstreams, including external consultancies, aligning timelines, resolving conflicts, and managing interdependencies across projects.
Identify risks and issues in a timely fashion, identify proper escalation channels, and follow‑through on risk mitigation.
Lead regular program meetings to gather real‑time status, surface risks and issues, and drive resolution across projects.
Evaluate project plans and provide actionable feedback to ensure consistent quality, appropriate level of detail, and alignment with strategic program office standards.
Partner with finance and operations counterparts to obtain appropriate financial benefit tracking along with operational KPIs and leading indicators.
Governance, Executive Engagement and Impact Measurement
Establish and manage program governance structures, including steering committees and decision forums.
Create monthly dashboards that clearly communicate program status, risks, dependencies, and progress to executive and C‑suite leadership.
Deliver clear, executive‑ready presentations to senior leaders and C‑Suite stakeholders, translating complex program details into concise insights that support strategic decision‑making and key issue resolution.
Gain significant exposure to senior leadership through high‑visibility initiatives, with a demonstrated path for strong performers to matriculate into operational leadership roles within the organization.
Define, track, and report program‑specific success metrics aligned to enterprise strategic goals, including clinical quality outcomes, research productivity indicators, educational performance metrics, financial impact, and operational efficiency.
Support post‑implementation reviews to evaluate sustained performance and institutional impact.
Program Management Team Development
Review change management plans to promote sustainable, adoptable change in operational workflows.
Partner with operational leaders to transition program output into long‑term ownership and accountability.
Assist with the development and application of program management playbooks, tools, and standards to drive consistent planning, tracking, and reporting across programs.
Oversee and mentor junior program managers on large, multi‑workstream initiatives, ensuring high‑quality execution, consistent standards, and effective professional development.
Qualifications
Bachelor’s degree required; master’s degree preferred (healthcare, business, or related field).
6+ years of work experience including 3+ years of direct project / program management experience in a health care setting.
Prior experience working in a management consulting environment preferred.
Demonstrated success leading large, cross‑functional programs.
Strong understanding of healthcare operations, clinical workflows, and technology needs across health systems.
Exceptional communication, facilitation, and relationship‑building skills.
Proven ability to apply and improve structured methodologies and frameworks.
Experience with enterprise project management tools and practices (i.e., Microsoft Project).
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $140,000 - $230,000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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