Japanese Bilingual Call Center Customer Service Associate at TriCom Quest Torran
TriCom Quest, Torrance, CA, United States
Japanese Bilingual Call Center Customer Service Associate job at TriCom Quest. Torrance, CA.
Job #: 103521 Title: Japanese Bilingual Call Center Customer Service Associate Location: Torrance, CA Salary Range: $23.51 / hour Position: Customer Service Rep in Call Center
Description: An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.
Direct-Hire, Training Start-Date: August 25th, 2025
Great benefits (Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits, etc.)
$23.51 / hour; Non-Exempt
Training Schedule (5 weeks duration): Monday - Friday from 7:30am - 4:00 pm
After successful completion of Training, must be flexible to work any shift, including both Saturdays and Sundays
8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday - Sunday: 5:00am - 4:00pm
Japanese English bilingual ability is a MUST
Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:
Offers the highest level of customer service over the phone
Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
Use the in-house system to make new flight reservations or to modify existing reservations
Accurately obtain documents and confirm customer's personal information for the books
Proactively explore and anticipate customer's future needs
General administrative duties: preparing reports, filing, etc. as needed
Other related duties and administrative duties
Requirements:
Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing)
Associates Degree or higher is preferred
Airline, travel, and related industry experience preferred
Customer service experience, call center experience is a plus
Exceptional communication and customer service skills
Proficient in MS Office, and ability to learn new computer software
Ability to work independently in a fast‑paced environment, while effectively managing multiple tasks
Good phone manner and problem solver
Detail-oriented, organized, and strong with numbers
Job Type: Direct Hire Post Date: 06/09/2025
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Job #: 103521 Title: Japanese Bilingual Call Center Customer Service Associate Location: Torrance, CA Salary Range: $23.51 / hour Position: Customer Service Rep in Call Center
Description: An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.
Direct-Hire, Training Start-Date: August 25th, 2025
Great benefits (Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits, etc.)
$23.51 / hour; Non-Exempt
Training Schedule (5 weeks duration): Monday - Friday from 7:30am - 4:00 pm
After successful completion of Training, must be flexible to work any shift, including both Saturdays and Sundays
8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday - Sunday: 5:00am - 4:00pm
Japanese English bilingual ability is a MUST
Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:
Offers the highest level of customer service over the phone
Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
Use the in-house system to make new flight reservations or to modify existing reservations
Accurately obtain documents and confirm customer's personal information for the books
Proactively explore and anticipate customer's future needs
General administrative duties: preparing reports, filing, etc. as needed
Other related duties and administrative duties
Requirements:
Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing)
Associates Degree or higher is preferred
Airline, travel, and related industry experience preferred
Customer service experience, call center experience is a plus
Exceptional communication and customer service skills
Proficient in MS Office, and ability to learn new computer software
Ability to work independently in a fast‑paced environment, while effectively managing multiple tasks
Good phone manner and problem solver
Detail-oriented, organized, and strong with numbers
Job Type: Direct Hire Post Date: 06/09/2025
#J-18808-Ljbffr