Customer Service Representative
CRH, New Britain, CT, United States
Job ID: 519749
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!
Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you’re up for a rewarding challenge, we invite you to take the first step and apply today!
Position Overview Tilcon Connecticut has an opening for an experienced Customer Service Representative to support our Concrete Division. This position will serve as the primary point of contact for concrete customers and concrete truck operations, ensuring accurate order entry, effective scheduling, proactive communication, and exceptional customer service. The Customer Service Representative will work closely with Dispatch, Scheduling, Sales, and Operations to coordinate concrete deliveries while fostering strong customer relationships. This role requires the ability to manage a fast‑paced environment, negotiate delivery times, solve problems in real time, and maintain a consistently positive and professional demeanor. All Tilcon Connecticut employees are expected to partner with associates and management to actively promote safety, quality, and integrity in everything we do. This position will comply with all mandatory safety requirements and team procedures.
Key Responsibilities (Essential Duties And Functions)
Answer incoming customer calls promptly with a pleasant, professional, and accommodating tone
Take concrete orders in a detailed, timely, and accurate manner
Enter and maintain accurate product, delivery, address, and job site information
Negotiate acceptable delivery times with customers while maximizing scheduling efficiency and retaining orders
Communicate directly with Dispatch, Scheduling, and Customer Service/Dispatch Manager when schedules become constrained
Schedule and dispatch concrete trucks as needed for operational support
Communicate unusual job site conditions, access issues, and correct start addresses to drivers and dispatch
Proactively notify customers of late deliveries, delays, or service disruptions
Solve problems related to truck breakdowns, job delays, call‑outs, and changing customer needs
Maintain accurate records, delivery instructions, and appropriate map pages for all orders
Promote and encourage the sale of company‑offered value‑added concrete products
Build rapport with customers and foster long‑term business relationships
Keep Customer Service/Dispatch Manager and Sales informed of customer issues, concerns, or operational challenges throughout the day
Organize and send requested reports and order documentation to customers
Assist in generating dispatch, delivery, and customer service reports
Utilize the Transportation Management System to track deliveries and route history
Maintain a high level of honesty, professionalism, and integrity in all customer interactions
Qualifications Education / Experience
High school diploma or equivalent
Minimum of 3 years of customer service experience, preferably in dispatch, construction materials, or a related industry
Knowledge / Skill Requirements
Excellent phone presence with a consistently positive “can‑do” attitude
Strong customer service and interpersonal skills
Ability to multi‑task and remain composed under pressure
Strong problem‑solving and decision‑making abilitiesAbility to work independently and collaboratively in a team environment
Thorough, detail‑oriented, and highly organized
Ability to communicate effectively with customers, drivers, dispatchers, and other departments
Proficiency with Microsoft Office Suite (Excel, Word) and general computer systems
Reliable attendance and willingness to work flexible or extended hours as required
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
EOE/Vet/Disability Tilcon Connecticut Inc., a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
#J-18808-Ljbffr
Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!
Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you’re up for a rewarding challenge, we invite you to take the first step and apply today!
Position Overview Tilcon Connecticut has an opening for an experienced Customer Service Representative to support our Concrete Division. This position will serve as the primary point of contact for concrete customers and concrete truck operations, ensuring accurate order entry, effective scheduling, proactive communication, and exceptional customer service. The Customer Service Representative will work closely with Dispatch, Scheduling, Sales, and Operations to coordinate concrete deliveries while fostering strong customer relationships. This role requires the ability to manage a fast‑paced environment, negotiate delivery times, solve problems in real time, and maintain a consistently positive and professional demeanor. All Tilcon Connecticut employees are expected to partner with associates and management to actively promote safety, quality, and integrity in everything we do. This position will comply with all mandatory safety requirements and team procedures.
Key Responsibilities (Essential Duties And Functions)
Answer incoming customer calls promptly with a pleasant, professional, and accommodating tone
Take concrete orders in a detailed, timely, and accurate manner
Enter and maintain accurate product, delivery, address, and job site information
Negotiate acceptable delivery times with customers while maximizing scheduling efficiency and retaining orders
Communicate directly with Dispatch, Scheduling, and Customer Service/Dispatch Manager when schedules become constrained
Schedule and dispatch concrete trucks as needed for operational support
Communicate unusual job site conditions, access issues, and correct start addresses to drivers and dispatch
Proactively notify customers of late deliveries, delays, or service disruptions
Solve problems related to truck breakdowns, job delays, call‑outs, and changing customer needs
Maintain accurate records, delivery instructions, and appropriate map pages for all orders
Promote and encourage the sale of company‑offered value‑added concrete products
Build rapport with customers and foster long‑term business relationships
Keep Customer Service/Dispatch Manager and Sales informed of customer issues, concerns, or operational challenges throughout the day
Organize and send requested reports and order documentation to customers
Assist in generating dispatch, delivery, and customer service reports
Utilize the Transportation Management System to track deliveries and route history
Maintain a high level of honesty, professionalism, and integrity in all customer interactions
Qualifications Education / Experience
High school diploma or equivalent
Minimum of 3 years of customer service experience, preferably in dispatch, construction materials, or a related industry
Knowledge / Skill Requirements
Excellent phone presence with a consistently positive “can‑do” attitude
Strong customer service and interpersonal skills
Ability to multi‑task and remain composed under pressure
Strong problem‑solving and decision‑making abilitiesAbility to work independently and collaboratively in a team environment
Thorough, detail‑oriented, and highly organized
Ability to communicate effectively with customers, drivers, dispatchers, and other departments
Proficiency with Microsoft Office Suite (Excel, Word) and general computer systems
Reliable attendance and willingness to work flexible or extended hours as required
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
EOE/Vet/Disability Tilcon Connecticut Inc., a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
#J-18808-Ljbffr