Customer Service Representative New Highlands Ranch, CO
Splootvets, Highlands Ranch, CO, United States
No Overnights | Flexible Schedules | Pet Perks | Urgent Care & General Practice
Sploot Veterinary Care is transforming urgent and primary care for pets, and we are looking for a full-time
Pet Parent Experience Associate
to join our team. This role is perfect for someone who is passionate about providing outstanding client experiences and making a positive impact for pets and their families.
The Sploot Advantage At Sploot Veterinary Care, we prioritize high-quality veterinary services—from routine wellness appointments to urgent care—while fostering a supportive, collaborative environment for our staff. We believe exceptional patient care begins with empowered, well-supported team members.
Who You Are
Experience with Animals or Veterinary Care:
Prior work in a veterinary clinic, animal care facility, or related setting
Client Service Excellence:
Proven ability to deliver consistent, client-focused experiences
What You’ll Do
Client Support & Coordination:
Be the first and last point of contact for pet parents, creating a welcoming and empathetic experience from check-in through check-out
Schedule Oversight:
Manage and maintain daily clinic schedules to support smooth appointment flow and operational efficiency
Team Collaboration:
Work closely with veterinarians, technicians, and fellow team members to ensure excellent patient care
Problem Solving:
Stay composed in fast-paced or high-pressure situations and address in-clinic needs professionally and effectively
Clear Communication & Guidance:
Educate and reassure pet parents, helping them feel informed and supported during every visit
This is an on-site role requiring coverage at multiple clinic locations, including weekend shifts as part of the regular schedule.
What You’ll Receive
Competitive Pay:
Starting at $20–$22 per hour, with performance-based growth opportunities
Retirement Benefits:
401(k) plan with company match to support long-term financial goals
Comprehensive Healthcare:
Medical, dental, and vision coverage with generous employer contributions, plus HSA options
Paid Time Off:
Two weeks of PTO to start, with additional accrual based on tenure
Parental Leave:
Up to 12 weeks of paid leave for eligible team members
Pet Perks:
Discounts and benefits for your own pets
Team Benefits:
On-shift meals and snacks, team events, and Sploot-branded apparel
Sploot Veterinary Care practices continuous hiring in compliance with Colorado state law, providing equal opportunity employment and ongoing consideration for qualified applicants. We are committed to building a diverse and inclusive workplace.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Sploot Veterinary Care’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Sploot Veterinary Care is transforming urgent and primary care for pets, and we are looking for a full-time
Pet Parent Experience Associate
to join our team. This role is perfect for someone who is passionate about providing outstanding client experiences and making a positive impact for pets and their families.
The Sploot Advantage At Sploot Veterinary Care, we prioritize high-quality veterinary services—from routine wellness appointments to urgent care—while fostering a supportive, collaborative environment for our staff. We believe exceptional patient care begins with empowered, well-supported team members.
Who You Are
Experience with Animals or Veterinary Care:
Prior work in a veterinary clinic, animal care facility, or related setting
Client Service Excellence:
Proven ability to deliver consistent, client-focused experiences
What You’ll Do
Client Support & Coordination:
Be the first and last point of contact for pet parents, creating a welcoming and empathetic experience from check-in through check-out
Schedule Oversight:
Manage and maintain daily clinic schedules to support smooth appointment flow and operational efficiency
Team Collaboration:
Work closely with veterinarians, technicians, and fellow team members to ensure excellent patient care
Problem Solving:
Stay composed in fast-paced or high-pressure situations and address in-clinic needs professionally and effectively
Clear Communication & Guidance:
Educate and reassure pet parents, helping them feel informed and supported during every visit
This is an on-site role requiring coverage at multiple clinic locations, including weekend shifts as part of the regular schedule.
What You’ll Receive
Competitive Pay:
Starting at $20–$22 per hour, with performance-based growth opportunities
Retirement Benefits:
401(k) plan with company match to support long-term financial goals
Comprehensive Healthcare:
Medical, dental, and vision coverage with generous employer contributions, plus HSA options
Paid Time Off:
Two weeks of PTO to start, with additional accrual based on tenure
Parental Leave:
Up to 12 weeks of paid leave for eligible team members
Pet Perks:
Discounts and benefits for your own pets
Team Benefits:
On-shift meals and snacks, team events, and Sploot-branded apparel
Sploot Veterinary Care practices continuous hiring in compliance with Colorado state law, providing equal opportunity employment and ongoing consideration for qualified applicants. We are committed to building a diverse and inclusive workplace.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Sploot Veterinary Care’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr