Customer Service Representative II
Daikin Applied Americas, Minneapolis, MN, United States
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Make your mark at the world’s largest HVAC company. Daikin Applied is seeking a Customer Service Parts Order Management person who will work to achieve world‑class Customer Service within a team environment by answering customer requests in a timely fashion, processing orders efficiently, and managing customer complaints to resolution while providing customers with an unrivaled experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location Hybrid, Plymouth, MN
What You Will Do
Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.
Ensures that order processing is accurate and timely.
Acts as customer contact regarding pricing, lead time, and shipping questions.
Manages emergency requests for high priority situations.
Recommends corrective actions to resolve customer complaints.
Work cross‑functionally with other teams to resolve issues and manage requests.
Handles various special projects as assigned by manager.
Creates and assists in process documentation.
What’s In It For You
The ability to make an impact and shape your career with a company that is passionate about growth.
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
Minimum Qualifications
High School Diploma or GED.
2+ years of customer service experience.
This is a 6‑month contract position to start September.
1+ year of Salesforce experience.
Work visa sponsorship is not available for this position.
Benefits
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements.
Multiple medical insurance plan options + dental and vision insurance.
401(k) retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions.
Company‑provided life insurance + optional employee‑paid voluntary life insurance, dependent life coverage, and voluntary accident coverage.
Short‑term and long‑term disability.
3 weeks of paid time off for new employees + 11 company‑paid holidays.
Vacation accrues on a monthly basis unless applicable federal, state, and local law requires a faster accrual.
Paid sick time in accordance with federal, state, and local law.
Paid parental leave and tuition reimbursement after 6 months of continuous service.
The typical hourly rate for this position ranges from
$21.35 - $32.99 an hour in MN.
The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
#J-18808-Ljbffr
Location Hybrid, Plymouth, MN
What You Will Do
Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.
Ensures that order processing is accurate and timely.
Acts as customer contact regarding pricing, lead time, and shipping questions.
Manages emergency requests for high priority situations.
Recommends corrective actions to resolve customer complaints.
Work cross‑functionally with other teams to resolve issues and manage requests.
Handles various special projects as assigned by manager.
Creates and assists in process documentation.
What’s In It For You
The ability to make an impact and shape your career with a company that is passionate about growth.
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
Minimum Qualifications
High School Diploma or GED.
2+ years of customer service experience.
This is a 6‑month contract position to start September.
1+ year of Salesforce experience.
Work visa sponsorship is not available for this position.
Benefits
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements.
Multiple medical insurance plan options + dental and vision insurance.
401(k) retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions.
Company‑provided life insurance + optional employee‑paid voluntary life insurance, dependent life coverage, and voluntary accident coverage.
Short‑term and long‑term disability.
3 weeks of paid time off for new employees + 11 company‑paid holidays.
Vacation accrues on a monthly basis unless applicable federal, state, and local law requires a faster accrual.
Paid sick time in accordance with federal, state, and local law.
Paid parental leave and tuition reimbursement after 6 months of continuous service.
The typical hourly rate for this position ranges from
$21.35 - $32.99 an hour in MN.
The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
#J-18808-Ljbffr