Customer Service Representative
TEKsystems, Plymouth, MI, United States
Customer Service Representative – Healthcare Call Center
Location: Plymouth, MI (Onsite Role)
Pay: $21/hr
Contract Duration: 6 Months with Strong Potential for Full‑Time Hire
Schedule: Must be available 7 days/week between 5 AM – 10 PM (fixed schedule assigned after training)
About The Opportunity
Are you a customer‑focused problem solver with experience in a fast‑paced call center? Looking for a role with real career advancement, strong training, and long‑term stability? We’re hiring Healthcare Customer Service Representatives to support high‑volume inbound calls for a leading organization in the pharmacy benefits industry. You’ll answer questions about prior authorizations, benefits, prescription coverage, and other confidential healthcare inquiries. This position offers industry‑leading training, career paths across multiple departments, and opportunities for permanent employment with excellent benefits once converted. What You’ll Do
Handle inbound calls (50–100 per day) from members, providers, and partners Answer questions about prescription coverage, prior authorization, and general benefits Conduct necessary follow‑up calls Enter and update information with exceptional accuracy Navigate through multiple computer systems to document interactions Maintain strict confidentiality and professionalism Meet quality, accuracy, and performance goals What We’re Looking For
To be successful, candidates must have: Required Experience
1+ year of recent high‑volume call center experience (within the last 2–3 years) Steady work history (no jumpy resumes) Strong customer service and communication skills Ability to type at least 30 WPM Solid computer navigation and multitasking abilities Healthcare or medical call center experience is a big plus Pharmacy technician certification or bilingual skills are a plus (not required) Training Details
Training Schedule
Monday–Friday, 8:00 AM – 4:30 PM for 4 weeks (attendance required) Training Requirements
You will complete 4 tests Must average 90% or higher to pass Success is very achievable through participation, note‑taking, and completing assignments ⚠️ Mandatory Overtime in January & February Shift Bid
At the end of training, you’ll receive your permanent schedule based on test performance. Why You’ll Love This Opportunity
Clear Paths for Career Growth
Prior Authorization Claims IT Support Workforce & Reporting Quality Team Lead, Supervisor, or Trainer Opportunities for Pay Increases
Promotion to Tier 2 Agent → $22/hr Full‑time conversion usually around 8–9 months Outstanding Benefits After Permanent Hire
Tuition reimbursement Quarterly bonuses Discounts on travel, theme parks, movies, and more Internal mobility across departments Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI. Pay And Benefits
The pay range for this position is $21.00 – $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) • Workplace Type This is a fully onsite position in Plymouth,MI. Application Deadline This position is anticipated to close on Mar 24, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Are you a customer‑focused problem solver with experience in a fast‑paced call center? Looking for a role with real career advancement, strong training, and long‑term stability? We’re hiring Healthcare Customer Service Representatives to support high‑volume inbound calls for a leading organization in the pharmacy benefits industry. You’ll answer questions about prior authorizations, benefits, prescription coverage, and other confidential healthcare inquiries. This position offers industry‑leading training, career paths across multiple departments, and opportunities for permanent employment with excellent benefits once converted. What You’ll Do
Handle inbound calls (50–100 per day) from members, providers, and partners Answer questions about prescription coverage, prior authorization, and general benefits Conduct necessary follow‑up calls Enter and update information with exceptional accuracy Navigate through multiple computer systems to document interactions Maintain strict confidentiality and professionalism Meet quality, accuracy, and performance goals What We’re Looking For
To be successful, candidates must have: Required Experience
1+ year of recent high‑volume call center experience (within the last 2–3 years) Steady work history (no jumpy resumes) Strong customer service and communication skills Ability to type at least 30 WPM Solid computer navigation and multitasking abilities Healthcare or medical call center experience is a big plus Pharmacy technician certification or bilingual skills are a plus (not required) Training Details
Training Schedule
Monday–Friday, 8:00 AM – 4:30 PM for 4 weeks (attendance required) Training Requirements
You will complete 4 tests Must average 90% or higher to pass Success is very achievable through participation, note‑taking, and completing assignments ⚠️ Mandatory Overtime in January & February Shift Bid
At the end of training, you’ll receive your permanent schedule based on test performance. Why You’ll Love This Opportunity
Clear Paths for Career Growth
Prior Authorization Claims IT Support Workforce & Reporting Quality Team Lead, Supervisor, or Trainer Opportunities for Pay Increases
Promotion to Tier 2 Agent → $22/hr Full‑time conversion usually around 8–9 months Outstanding Benefits After Permanent Hire
Tuition reimbursement Quarterly bonuses Discounts on travel, theme parks, movies, and more Internal mobility across departments Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI. Pay And Benefits
The pay range for this position is $21.00 – $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) • Workplace Type This is a fully onsite position in Plymouth,MI. Application Deadline This position is anticipated to close on Mar 24, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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