Print Customer Service Representative
Premium Label & Packaging Solutions, Lakewood, NJ, United States
The Customer Service Representative (CSR) is responsible for providing exceptional support to PLPS customers. This role serves as a key liaison between customers, sales, prepress, production, planning, and quality departments ensuring accurate and timely order processing, communication, and problem resolution. Every customer engagement whether by phone, email or in-person is a selling opportunity and the CSR has the most opportunities to act as a selling agent for PLPS.The ideal candidate will also have the ability to serve as an inside sales responsibility for small accounts- identifying opportunities to expand business through upselling, cross-selling and proactive relationship management. The ideal candidate has strong attention to detail, excellent communication skills, and thrives in a fast-paced, deadline-driven manufacturing environment.
Key Responsibilities
Manage customer accounts and serve as the main point of contact for inquiries, orders, and service requests
Process orders accurately and timely using Label Traxx platform
Coordinate with internal departments (sales, prepress, production, quality and shipping) to meet/exceed customer expectations and delivery timelines
Provide proactive and regular updates on order status, lead times, and delivery schedules
Ensure quality department resolve customer complaints, in a professional and timely manner
Support new customer onboarding by coordinating internal setup and ensuring spec sheets, quality/testing protocol and approvals are complete
Participate in production meetings to represent customer priorities and urgent requests
Build and nurture strong relationships with existing customers to drive repeat business and increase wallet share
Prepare and follow up on sales quotations for small accounts
Participate in outbound calling to obtain new customers and update existing customers on capabilities.
Update CRM regularly with customer and prospect activity
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
2+ years of customer service experience in printing environment (label/packaging industry preferred)
Familiarity with pressure sensitive labels, printing methods (flexo, digital), and related terminology a plus
Proficiency in ERP software, CRM software and Microsoft Office (Excel, Outlook, Word)
Excellent time management, written and verbal communication skills
Strong organizational and multitasking abilities
Customer-focused mindset with a solution-oriented approach
Ability to remain calm under pressure and adapt to changing priorities
Office-based role with occasional time spent in the production facility
Fast-paced, collaborative environment with cross-functional coordination
Standard working hours with occasional overtime during peak production cycles
PLPS
is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Key Responsibilities
Manage customer accounts and serve as the main point of contact for inquiries, orders, and service requests
Process orders accurately and timely using Label Traxx platform
Coordinate with internal departments (sales, prepress, production, quality and shipping) to meet/exceed customer expectations and delivery timelines
Provide proactive and regular updates on order status, lead times, and delivery schedules
Ensure quality department resolve customer complaints, in a professional and timely manner
Support new customer onboarding by coordinating internal setup and ensuring spec sheets, quality/testing protocol and approvals are complete
Participate in production meetings to represent customer priorities and urgent requests
Build and nurture strong relationships with existing customers to drive repeat business and increase wallet share
Prepare and follow up on sales quotations for small accounts
Participate in outbound calling to obtain new customers and update existing customers on capabilities.
Update CRM regularly with customer and prospect activity
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
2+ years of customer service experience in printing environment (label/packaging industry preferred)
Familiarity with pressure sensitive labels, printing methods (flexo, digital), and related terminology a plus
Proficiency in ERP software, CRM software and Microsoft Office (Excel, Outlook, Word)
Excellent time management, written and verbal communication skills
Strong organizational and multitasking abilities
Customer-focused mindset with a solution-oriented approach
Ability to remain calm under pressure and adapt to changing priorities
Office-based role with occasional time spent in the production facility
Fast-paced, collaborative environment with cross-functional coordination
Standard working hours with occasional overtime during peak production cycles
PLPS
is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr