Customer Service Representative
Cowan Systems, LLC, Dundalk, MD, United States
About Us
Formed in 1924, Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore, MD. Over the years it has grown into six unique divisions operating nationwide, with a state‑of‑the‑art fleet of 2,100 power units and 6,500 trailers out of 40 locations. Cowan Systems, LLC is a national truck‑load carrier specializing in dedicated fleet services for clients that require first‑rate performance. We provide customized transportation packages, including specialized equipment, strict timetables and custom reporting, as well as local and long‑haul trucking, brokerage, warehousing, and driver leasing. Our commitment is to a healthy, safe and stable work environment that promotes individual success, equal opportunity and professional growth.
Our Mission To provide logistics and transportation services that create value for our clients, suppliers, employees, and owners, while upholding safety and quality.
Our Vision To be an industry leader and the carrier of choice, driven by service excellence, best‑in‑class drivers, professional management, safety, innovation and a culture of continuous improvement.
Our Values
Safety of our team drives every decision we make.
An entrepreneurial spirit fostered by healthy work environments.
Fiscal responsibility.
Exceptional customer service.
Cowan Culture We value every employee, with diverse backgrounds and experiences. We prioritize personal and professional development, encourage innovative ideas and open communication, and provide exceptional service to partners and peers. Teamwork and collective identity guide us.
Customer Service Representative – Duties & Responsibilities
Provide customer support including order entry, data entry, and setting delivery appointments via web portals, emails, and phone calls.
Maintain email correspondence with customers and track loads.
Accept or reject loads based on operational capacity.
Track loads, assist fleet managers with outstanding loads that may cause detentions or accessorial charges, and update TMW; periodically check boards for missed loads.
Assist operations with daily tasks to support customer needs.
Request initial accessorial charges with customers.
Scan and index paperwork (manifest, bill of lading, receipts) delivered by email; follow up with shippers or consignees for missing documents.
Alert upper management and sales if load decline is observed or a customer needs additional attention due to issues or changes.
Skills & Requirements
Ability to work independently and professionally in a team‑based environment.
Highly organized and detail oriented.
Excellent customer service skills; ability to build professional relationships via telephone and electronic communication.
Strong verbal and written communication, problem‑solving, and decision‑making skills.
Ability to multitask and accurately update team on current account status.
Previous transportation and/or logistics experience preferred.
Experience with transportation platforms (TMW, McCloud) is a plus.
Proficiency in Microsoft Office (Word, Outlook, Excel) on a daily basis.
Employee Benefits
Hourly rate: $18‑$20 per hour, depending on knowledge & experience.
Full benefits: Medical, Vision, Dental.
Life, Short‑ and Long‑Term Disability.
PTO (sick & vacation) and 401(k).
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Our Mission To provide logistics and transportation services that create value for our clients, suppliers, employees, and owners, while upholding safety and quality.
Our Vision To be an industry leader and the carrier of choice, driven by service excellence, best‑in‑class drivers, professional management, safety, innovation and a culture of continuous improvement.
Our Values
Safety of our team drives every decision we make.
An entrepreneurial spirit fostered by healthy work environments.
Fiscal responsibility.
Exceptional customer service.
Cowan Culture We value every employee, with diverse backgrounds and experiences. We prioritize personal and professional development, encourage innovative ideas and open communication, and provide exceptional service to partners and peers. Teamwork and collective identity guide us.
Customer Service Representative – Duties & Responsibilities
Provide customer support including order entry, data entry, and setting delivery appointments via web portals, emails, and phone calls.
Maintain email correspondence with customers and track loads.
Accept or reject loads based on operational capacity.
Track loads, assist fleet managers with outstanding loads that may cause detentions or accessorial charges, and update TMW; periodically check boards for missed loads.
Assist operations with daily tasks to support customer needs.
Request initial accessorial charges with customers.
Scan and index paperwork (manifest, bill of lading, receipts) delivered by email; follow up with shippers or consignees for missing documents.
Alert upper management and sales if load decline is observed or a customer needs additional attention due to issues or changes.
Skills & Requirements
Ability to work independently and professionally in a team‑based environment.
Highly organized and detail oriented.
Excellent customer service skills; ability to build professional relationships via telephone and electronic communication.
Strong verbal and written communication, problem‑solving, and decision‑making skills.
Ability to multitask and accurately update team on current account status.
Previous transportation and/or logistics experience preferred.
Experience with transportation platforms (TMW, McCloud) is a plus.
Proficiency in Microsoft Office (Word, Outlook, Excel) on a daily basis.
Employee Benefits
Hourly rate: $18‑$20 per hour, depending on knowledge & experience.
Full benefits: Medical, Vision, Dental.
Life, Short‑ and Long‑Term Disability.
PTO (sick & vacation) and 401(k).
#J-18808-Ljbffr