Seasonal Customer Service representative
HomeTeam Pest Defense, Georgetown, TX, United States
Overview
At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
Apply in minutes from your mobile phone!
Responsibilities As a HomeTeam Customer Service Representative, you can expect to:
This position is seasonal and is needed May 1st through August 15th.
Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
Provide information to prospects and initiate new service.
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
Resolving customer problems with invoices and billing questions.
Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
Enter service-related notes in system software.
Provide general marketing information to prospects and customers as requested.
Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed.
Maintain customer files on computer and in filing system.
Validate technician paperwork for completeness and accuracy.
File Technician paperwork in customer files.
Update notes in system with technician and other employee customer information.
Escalate appropriate inquiries or problems to managers.
Collect and reconcile payments received by technicians.
Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders.
Currently performs more than 2,000,000 services a year.
The company has exclusive technology with its unique Taexx® built‑in pest control system during a home’s construction.
Pest Management Industry is growing and is a recession‑resistant line of business.
Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications Minimum Requirements:
Must have 1 year of previous customer service experience.
Entry level customer service skill and technique.
Basic / entry level understanding of computers.
Entry level skill on use of company telephone features and how to use them.
Must be 18 years or older with a high school diploma or GED.
Physical Demands / Working Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.
Will be required to work in the branch office.
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
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Apply in minutes from your mobile phone!
Responsibilities As a HomeTeam Customer Service Representative, you can expect to:
This position is seasonal and is needed May 1st through August 15th.
Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
Provide information to prospects and initiate new service.
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
Resolving customer problems with invoices and billing questions.
Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
Enter service-related notes in system software.
Provide general marketing information to prospects and customers as requested.
Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed.
Maintain customer files on computer and in filing system.
Validate technician paperwork for completeness and accuracy.
File Technician paperwork in customer files.
Update notes in system with technician and other employee customer information.
Escalate appropriate inquiries or problems to managers.
Collect and reconcile payments received by technicians.
Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders.
Currently performs more than 2,000,000 services a year.
The company has exclusive technology with its unique Taexx® built‑in pest control system during a home’s construction.
Pest Management Industry is growing and is a recession‑resistant line of business.
Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications Minimum Requirements:
Must have 1 year of previous customer service experience.
Entry level customer service skill and technique.
Basic / entry level understanding of computers.
Entry level skill on use of company telephone features and how to use them.
Must be 18 years or older with a high school diploma or GED.
Physical Demands / Working Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.
Will be required to work in the branch office.
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
#J-18808-Ljbffr