CRM Administrator
Amherst College, Washington, District of Columbia, United States
role focuses on system configuration, data governance, integrations, reporting, testing, and documentation. This is a platform-level role that focuses on system logic, configuration standards, and data quality. Operational tasks such as event builds, season setups, pricing configuration, and ticketing workflows remain owned by the relevant team with the Administrator providing support and user training. The individual will be working with departments across the entire institution on sales, record management, donations, financial transactions, and data tracking. The position requires strong technical skills (specifically SQL),analytical discipline, and the ability to communicate clearly with both technical and non-technical users. Tessitura experience is
CRM administration experience in other systems (such as Salesforce, HubSpot, Blackbaud, The standard schedule for this role is Monday–Friday, 8:45am–4:45 pm, which is a 35-hour work week, with occasional evenings and weekend hours as needed for projects or maintenance. This position is a hybrid role; a formal schedule will be agreed upon between the manager and employee. The selected candidate will need to be within a commutable distance to the D.C. office (DC, MD, VA) by their start date.**Compensation:** Total compensation includes an extensive benefits plan, including fully covered health, dental, and vision insurance for the individual and a generous 403b contribution and match, outlined at .
**Duties:** Conducts structured discovery to understand underlying business needs, data requirements, and process constraints.
a CRM Administration Runbook **Education and Experience:** 3–5 years of experience administering or performing advanced power-user/system configuration work in a CRM (such as Tessitura, Salesforce, HubSpot, Blackbaud, PatronManager, or similar) with experience in system configuration, data workflows, and reporting.Experience supporting ticketing, fundraising, membership, or CRM operations in cultural, nonprofit, or performing-arts environments.
Proficiency in SQL. Experience reconciling or validating data across systems. Demonstrated ability to create clear documentation (SOPs, runbooks, technical notes, training guides).Direct experience with Tessitura as an administrator or advanced power user. Experience managing integrations, batch workflows, or API-based processes.
Experience with data-governance or access-control practices. Familiarity with version-control workflows or structured change-management practices. **Skills and Knowledge:** Ability to develop and test configuration changes, integrations, and workflow logic methodically. Knowledge of data integrity practices, deduplication logic, and data-tagging schemes for analytics.
Ability to evaluate proposed system changes and articulate impacts clearly. Ability to clearly explain technical decisions and restate business needs. Ability to translate technical concepts into accessible language for non-technical users.Strong analytical reasoning and structured problem-solving skills. **Working Conditions and Physical Requirements:** Requires physical agility, with the ability to squat, twist, and bend as needed. Ability to lift and carry weights up to 20 lbs and pull carts loaded with up to 40lbs of equipment. Ability to work at a computer for an extended period, with accuracy.
Willingness and capacity to work in an office environment at a workstation, and to come and go repeatedly throughout the day as is necessary, to perform various responsibilities.
**Folger Shakespeare Library is the world’s largest Shakespeare collection, the ultimate resource for exploring Shakespeare and his world.** The Folger welcomes millions of visitors online and in person. We provide unparalleled access to a huge array of resources, from original sources to modern interpretations. With the Folger, you can experience the power of performance, the wonder of exhibitions, and the excitement of pathbreaking research. We offer the opportunity to see and even work with early modern sources, driving discovery and transforming education for students of all ages. #J-18808-Ljbffr
CRM administration experience in other systems (such as Salesforce, HubSpot, Blackbaud, The standard schedule for this role is Monday–Friday, 8:45am–4:45 pm, which is a 35-hour work week, with occasional evenings and weekend hours as needed for projects or maintenance. This position is a hybrid role; a formal schedule will be agreed upon between the manager and employee. The selected candidate will need to be within a commutable distance to the D.C. office (DC, MD, VA) by their start date.**Compensation:** Total compensation includes an extensive benefits plan, including fully covered health, dental, and vision insurance for the individual and a generous 403b contribution and match, outlined at .
**Duties:** Conducts structured discovery to understand underlying business needs, data requirements, and process constraints.
a CRM Administration Runbook **Education and Experience:** 3–5 years of experience administering or performing advanced power-user/system configuration work in a CRM (such as Tessitura, Salesforce, HubSpot, Blackbaud, PatronManager, or similar) with experience in system configuration, data workflows, and reporting.Experience supporting ticketing, fundraising, membership, or CRM operations in cultural, nonprofit, or performing-arts environments.
Proficiency in SQL. Experience reconciling or validating data across systems. Demonstrated ability to create clear documentation (SOPs, runbooks, technical notes, training guides).Direct experience with Tessitura as an administrator or advanced power user. Experience managing integrations, batch workflows, or API-based processes.
Experience with data-governance or access-control practices. Familiarity with version-control workflows or structured change-management practices. **Skills and Knowledge:** Ability to develop and test configuration changes, integrations, and workflow logic methodically. Knowledge of data integrity practices, deduplication logic, and data-tagging schemes for analytics.
Ability to evaluate proposed system changes and articulate impacts clearly. Ability to clearly explain technical decisions and restate business needs. Ability to translate technical concepts into accessible language for non-technical users.Strong analytical reasoning and structured problem-solving skills. **Working Conditions and Physical Requirements:** Requires physical agility, with the ability to squat, twist, and bend as needed. Ability to lift and carry weights up to 20 lbs and pull carts loaded with up to 40lbs of equipment. Ability to work at a computer for an extended period, with accuracy.
Willingness and capacity to work in an office environment at a workstation, and to come and go repeatedly throughout the day as is necessary, to perform various responsibilities.
**Folger Shakespeare Library is the world’s largest Shakespeare collection, the ultimate resource for exploring Shakespeare and his world.** The Folger welcomes millions of visitors online and in person. We provide unparalleled access to a huge array of resources, from original sources to modern interpretations. With the Folger, you can experience the power of performance, the wonder of exhibitions, and the excitement of pathbreaking research. We offer the opportunity to see and even work with early modern sources, driving discovery and transforming education for students of all ages. #J-18808-Ljbffr