Experienced Customer Service Representative
Tennant Company, Minneapolis, MN, United States
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
General Responsibilities
Demonstrate excellent customer service to internal and external customers via phone and email interactions
Interact with customers and partners with internal departments to investigate and resolve invoice disputes
Effectively and efficiently resolve invoice disputes by balancing customer and Tennant Company needs
Partner with cross functional owners to improve existing processes and eliminate root cause of common disputes/inquiries
Identify the root cause of the dispute and take corrective action to prevent future disputes
Make educated decisions based on the best interest of Tennant, as well as the customer
Required Experience & Education
High School diploma or equivalent
2+ years in Customer Service, Accounts Receivable or Dispute Processing SAP experience
Required Interpersonal & Behavioral Skills
Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
Ability to work effectively within a team
Ability to diffuse difficult interaction leading to positive results
Demonstrates self-awareness
Excellent interpersonal and communication skills
High level of attention to detail
Identifies and prioritizes problems accurately, constructively, and in a timely manner
Interacts and collaborates effectively with others across levels and departments
Manages conflicting priorities to meet emerging needs; adapts their approach as the requirements change
Perform duties with minimal supervision
Understands the importance of his/her role as an employee of Tennant by demonstrating positive and professional service orientation to internal and external customers
Works productively, plans, uses time and resources efficiently, follows through to completion
Competitive base salary commensurate with experience: $42,600 - $64,100
Posted salary ranges are made in good faith. Tennant Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Benefits
Benefits = A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits!
Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.
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General Responsibilities
Demonstrate excellent customer service to internal and external customers via phone and email interactions
Interact with customers and partners with internal departments to investigate and resolve invoice disputes
Effectively and efficiently resolve invoice disputes by balancing customer and Tennant Company needs
Partner with cross functional owners to improve existing processes and eliminate root cause of common disputes/inquiries
Identify the root cause of the dispute and take corrective action to prevent future disputes
Make educated decisions based on the best interest of Tennant, as well as the customer
Required Experience & Education
High School diploma or equivalent
2+ years in Customer Service, Accounts Receivable or Dispute Processing SAP experience
Required Interpersonal & Behavioral Skills
Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
Ability to work effectively within a team
Ability to diffuse difficult interaction leading to positive results
Demonstrates self-awareness
Excellent interpersonal and communication skills
High level of attention to detail
Identifies and prioritizes problems accurately, constructively, and in a timely manner
Interacts and collaborates effectively with others across levels and departments
Manages conflicting priorities to meet emerging needs; adapts their approach as the requirements change
Perform duties with minimal supervision
Understands the importance of his/her role as an employee of Tennant by demonstrating positive and professional service orientation to internal and external customers
Works productively, plans, uses time and resources efficiently, follows through to completion
Competitive base salary commensurate with experience: $42,600 - $64,100
Posted salary ranges are made in good faith. Tennant Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Benefits
Benefits = A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits!
Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.
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