Irving Grocery - Customer Service Rep - Part-Time
H-E-B, Irving, TX, United States
Customer Service Representative
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do You Have A:
HEART FOR PEOPLE… commitment to work hard to make sure People come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… initiative to step up and do what needs doing?
We Are Looking For:
a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
Stocking:
Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
Performs the duties of Customer Service Assistant as needed
Customer Service:
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Sales:
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Food Safety / Sanitation:
Cleans and sanitizes sales floor, display cases, prep areas, and equipment
Properly handles and maintains the operation of all equipment
Complies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities / Pre-requisites:
Beauty: Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise: Prepares tags and signs as needed
Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games
Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
Texas Backyard: Passion for outdoors; Ability to complete Green Thumb training (H-E-B internal training)
What is your background?
Minimum age 18 (mandatory)
High school diploma (or equivalent)
Completion of Company Orientation and Safety Training (upon hire)
Do you have what it takes to be a fit as an H-E-B Customer Service Representative?
Strong customer service skills
Communication and interpersonal skills
Reading and writing skills
Planning and organizing skills
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Perform the following, based on your Department
Beauty Department Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
Drugstore / General Merchandise Physical Demands:
Constantly* reach at waist, pivot, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
Grocery Physical Demands:
Constantly* reach at waist, pivot, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
Frequently be exposed to cold conditions
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
Occasionally be exposed to loud noise, and wet conditions
Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs
Texas Backyard Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions and loud noise
Frequently be exposed to ambient temperatures
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
Healthy Living Physical Demands:
Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
Occasionally bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements
Occasionally be exposed to cold, loud noise, and wet conditions
Must be able to lift 50 lbs, and manage in excess of 50 lbs
While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5‑5.5 hours per 8‑hour day; Occasionally: 0‑2.5 hours per 8‑hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Customer Service Specialist H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner‑owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do You Have A:
HEART FOR PEOPLE… commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… initiative to step up and do what needs doing?
We Are Looking For:
experience stocking and in customer service (leading an overnight team a plus)
strong communication skills
high energy level and stamina; ability to work in a fast‑paced environment
someone who enjoys working overnight shifts, and thrives working with others
an adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well
Additional Department‑Specific Responsibilities / Pre‑requisites:
Beauty: Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise: Prepares tags and signs as needed
Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games
Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
Texas Backyard: Basic knowledge of chemical recommendations; Basic knowledge of the nursery business and plant recommendations; Ability to complete Green Thumb training (H-E-B internal training)
What is your background?
Minimum age 18 (mandatory)
High school diploma (or equivalent)
1+ years of experience
Completion of Company Orientation and Safety Training
Do you have what it takes to be a fit as an H-E-B Customer Service Specialist?
Strong customer service skills
Reading and writing skills
Planning and organizing skills
Communication and interpersonal skills
Can you...
Function in a fast‑paced, retail environment, in detailed and precise tasks
Perform the following, based on your Department?
Drugstore Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
Dairy Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, loud noises and wet conditions
Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
Frozen Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
Texas Backyard Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions and loud noise
Frequently be exposed to ambient temperatures
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
Stock Controller We can't sell anything without you and your team! H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service.
As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners. The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner‑owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do You Have A:
HEART FOR PEOPLE… commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… drive and optimism to motivate your team through difficult situations?
We Are Looking For:
experience stocking and in customer service (leading an overnight team a plus)
strong communication skills
high energy level and stamina; ability to work in a fast‑paced environment
someone who enjoys working overnight shifts, and thrives working with others
an adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well
Management / Training:
Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager
Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader
Communicates the 'state of the team' (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
Coaches / develops Partners; assists with new hire onboarding and training
Gives input on writing schedules; reports out on overnight time and attendance
Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
Uses technology and data to manage inventory and in‑stocks
Complies with departmental SOPs and store operating procedures; ensures other Partners comply
Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR / scan full case backstock)
Leads to / trains on 100% in‑stocks, rotation, and fully‑filled displays
Communicates with DSD vendors
Loads, unloads, and moves heavy, bulky products
Will perform Night Stocker duties
Customer Service:
Provides excellent customer service; models / coaches on superior customer service and hospitality
Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems
Merchandises products effectively
What is your background?
Minimum age 18 (mandatory)
3+ months of experience in stocking or customer service
Experience leading an overnight team, or large teams in other areas of the business (preferred)
Completion of forklift / power jack training
Do you have what it takes to be a fit as an H-E-B Stock Controller?
Understanding of technology
Strong communication, interpersonal, and customer service skills
Ability to communicate with team, including verbal and written communication skills
Ability to work overnight schedules
Ability to operate pallet jack / baler
Ability to work well with others
Ability to manage multiple priorities and shift focus between tasks
Ability to plan, prioritize, and delegate as work changes
Ability to anticipate change and plan for execution accordingly
Ability to remain adaptable and help others through change
Motivation to grow and learn with the company
Can you...
Work in a fast‑paced environment
Perform the following, based based on your department
Grocery Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk, bend
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions
Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs
Drugstore Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noise, ambient temperatures, and wet conditions
Demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs
While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5‑5.5 hours per 8‑hour day; Occasionally: 0‑2.5 hours per 8‑hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager
" #J-18808-Ljbffr
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do You Have A:
HEART FOR PEOPLE… commitment to work hard to make sure People come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… initiative to step up and do what needs doing?
We Are Looking For:
a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
Stocking:
Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
Performs the duties of Customer Service Assistant as needed
Customer Service:
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Sales:
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Food Safety / Sanitation:
Cleans and sanitizes sales floor, display cases, prep areas, and equipment
Properly handles and maintains the operation of all equipment
Complies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities / Pre-requisites:
Beauty: Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise: Prepares tags and signs as needed
Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games
Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
Texas Backyard: Passion for outdoors; Ability to complete Green Thumb training (H-E-B internal training)
What is your background?
Minimum age 18 (mandatory)
High school diploma (or equivalent)
Completion of Company Orientation and Safety Training (upon hire)
Do you have what it takes to be a fit as an H-E-B Customer Service Representative?
Strong customer service skills
Communication and interpersonal skills
Reading and writing skills
Planning and organizing skills
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Perform the following, based on your Department
Beauty Department Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
Drugstore / General Merchandise Physical Demands:
Constantly* reach at waist, pivot, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
Grocery Physical Demands:
Constantly* reach at waist, pivot, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists
Frequently be exposed to cold conditions
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
Occasionally be exposed to loud noise, and wet conditions
Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs
Texas Backyard Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions and loud noise
Frequently be exposed to ambient temperatures
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
Healthy Living Physical Demands:
Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
Occasionally bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements
Occasionally be exposed to cold, loud noise, and wet conditions
Must be able to lift 50 lbs, and manage in excess of 50 lbs
While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5‑5.5 hours per 8‑hour day; Occasionally: 0‑2.5 hours per 8‑hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Customer Service Specialist H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner‑owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do You Have A:
HEART FOR PEOPLE… commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… initiative to step up and do what needs doing?
We Are Looking For:
experience stocking and in customer service (leading an overnight team a plus)
strong communication skills
high energy level and stamina; ability to work in a fast‑paced environment
someone who enjoys working overnight shifts, and thrives working with others
an adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well
Additional Department‑Specific Responsibilities / Pre‑requisites:
Beauty: Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise: Prepares tags and signs as needed
Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games
Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
Texas Backyard: Basic knowledge of chemical recommendations; Basic knowledge of the nursery business and plant recommendations; Ability to complete Green Thumb training (H-E-B internal training)
What is your background?
Minimum age 18 (mandatory)
High school diploma (or equivalent)
1+ years of experience
Completion of Company Orientation and Safety Training
Do you have what it takes to be a fit as an H-E-B Customer Service Specialist?
Strong customer service skills
Reading and writing skills
Planning and organizing skills
Communication and interpersonal skills
Can you...
Function in a fast‑paced, retail environment, in detailed and precise tasks
Perform the following, based on your Department?
Drugstore Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
Dairy Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, loud noises and wet conditions
Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
Frozen Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
Texas Backyard Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions and loud noise
Frequently be exposed to ambient temperatures
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
Stock Controller We can't sell anything without you and your team! H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service.
As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners. The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner‑owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do You Have A:
HEART FOR PEOPLE… commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… drive and optimism to motivate your team through difficult situations?
We Are Looking For:
experience stocking and in customer service (leading an overnight team a plus)
strong communication skills
high energy level and stamina; ability to work in a fast‑paced environment
someone who enjoys working overnight shifts, and thrives working with others
an adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well
Management / Training:
Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager
Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader
Communicates the 'state of the team' (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
Coaches / develops Partners; assists with new hire onboarding and training
Gives input on writing schedules; reports out on overnight time and attendance
Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
Uses technology and data to manage inventory and in‑stocks
Complies with departmental SOPs and store operating procedures; ensures other Partners comply
Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR / scan full case backstock)
Leads to / trains on 100% in‑stocks, rotation, and fully‑filled displays
Communicates with DSD vendors
Loads, unloads, and moves heavy, bulky products
Will perform Night Stocker duties
Customer Service:
Provides excellent customer service; models / coaches on superior customer service and hospitality
Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems
Merchandises products effectively
What is your background?
Minimum age 18 (mandatory)
3+ months of experience in stocking or customer service
Experience leading an overnight team, or large teams in other areas of the business (preferred)
Completion of forklift / power jack training
Do you have what it takes to be a fit as an H-E-B Stock Controller?
Understanding of technology
Strong communication, interpersonal, and customer service skills
Ability to communicate with team, including verbal and written communication skills
Ability to work overnight schedules
Ability to operate pallet jack / baler
Ability to work well with others
Ability to manage multiple priorities and shift focus between tasks
Ability to plan, prioritize, and delegate as work changes
Ability to anticipate change and plan for execution accordingly
Ability to remain adaptable and help others through change
Motivation to grow and learn with the company
Can you...
Work in a fast‑paced environment
Perform the following, based based on your department
Grocery Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk, bend
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions
Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs
Drugstore Physical Demands:
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noise, ambient temperatures, and wet conditions
Demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs
While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5‑5.5 hours per 8‑hour day; Occasionally: 0‑2.5 hours per 8‑hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager
" #J-18808-Ljbffr