SALES SUPPORT SPECIALIST
TS Conductor, Huntington Beach, CA, United States
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SALES SUPPORT SPECIALIST Full Time Huntington Beach, CA, US
11 days ago Requisition ID: 1078
Salary Range: $70,000.00 To $85,000.00 Annually
Position Overview
The Sales Support Specialist plays a crucial role in supporting the sales team by managing the CRM system, handling customer quotes and purchase orders, responding to customer inquiries, and coordinating with various internal departments.
Essential Functions
CRM Management:
Maintain and update project pipeline, quotes, and awarded projects
Manage contacts, utilities, and agent information
Build and maintain the overall CRM structure, including databases and automations
Create and maintain reporting dashboards for management use, including quotes and bookings
Quote Processing:
Follow ISO procedures to issue formal quotes in response to customer RFP/RFQ
Ensure completeness and accuracy of RFQs
Confirm receipt with customers
Coordinate with production, sales, and finance to verify requirements can be met (e.g., lead time, pricing, product availability)
Complete vendor registration as needed
Coordinate with customers, agents, and sales team throughout the quoting process
Purchase Order Management:
Follow ISO procedures to receive and submit purchase orders
Ensure accuracy of Pos (price, volume, daily date, etc.)
Issue PO Acknowledgement
Customer and Prospect Requests:
Provide technical specifications, wir files, engineering data, and FAQs upon request
Offer budgetary bids, pricing information, and lead times
Provide production and shipping updates
Respond to website inquiries and/or forward to appropriate parties
Internal Coordination:
Coordinate with Finance on invoicing and order details
Provide weekly updates and coordinate with production and fulfillment teams
Work with quality assurance to enter new conductors into the ERP for new orders
External Coordination:
Provide comprehensive sales support by fostering proactive communication, equipping agents with effective marketing tools, conducting outreach and research, and embracing a “How can I help?” mindset.
Enhanced sales support to agents through proactive engagement, and strategic marketing tools to increase PO volume.
Distribute new marketing assets to all team members, sales agents, and to existing customers, and to potential customers as requested.
Other Skills/Abilities
Proficiency in CRM and ERP systems
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving and analytical skills
Proficiency in Microsoft Office Suite, especially Excel
Ability to work independently and as part of a team
Knowledge of or willingness to learn about the electrical conductor industry
Customer service-oriented with a professional demeanor
Incentives
Benefits offered the first of the month following 30 days of employment, include: medical, dental, life insurance, long term disability, paid time off (sick and vacation), 10 company holidays, 401(k) with company match, etc.
Referral Rewards program
Training and Experience
T his position requires 2-3 years of experience in sales support or a similar role.
Strong organizational skills, attention to detail, and excellent communication.
Experience in the electrical or utility industry is a plus.
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SALES SUPPORT SPECIALIST Full Time Huntington Beach, CA, US
11 days ago Requisition ID: 1078
Salary Range: $70,000.00 To $85,000.00 Annually
Position Overview
The Sales Support Specialist plays a crucial role in supporting the sales team by managing the CRM system, handling customer quotes and purchase orders, responding to customer inquiries, and coordinating with various internal departments.
Essential Functions
CRM Management:
Maintain and update project pipeline, quotes, and awarded projects
Manage contacts, utilities, and agent information
Build and maintain the overall CRM structure, including databases and automations
Create and maintain reporting dashboards for management use, including quotes and bookings
Quote Processing:
Follow ISO procedures to issue formal quotes in response to customer RFP/RFQ
Ensure completeness and accuracy of RFQs
Confirm receipt with customers
Coordinate with production, sales, and finance to verify requirements can be met (e.g., lead time, pricing, product availability)
Complete vendor registration as needed
Coordinate with customers, agents, and sales team throughout the quoting process
Purchase Order Management:
Follow ISO procedures to receive and submit purchase orders
Ensure accuracy of Pos (price, volume, daily date, etc.)
Issue PO Acknowledgement
Customer and Prospect Requests:
Provide technical specifications, wir files, engineering data, and FAQs upon request
Offer budgetary bids, pricing information, and lead times
Provide production and shipping updates
Respond to website inquiries and/or forward to appropriate parties
Internal Coordination:
Coordinate with Finance on invoicing and order details
Provide weekly updates and coordinate with production and fulfillment teams
Work with quality assurance to enter new conductors into the ERP for new orders
External Coordination:
Provide comprehensive sales support by fostering proactive communication, equipping agents with effective marketing tools, conducting outreach and research, and embracing a “How can I help?” mindset.
Enhanced sales support to agents through proactive engagement, and strategic marketing tools to increase PO volume.
Distribute new marketing assets to all team members, sales agents, and to existing customers, and to potential customers as requested.
Other Skills/Abilities
Proficiency in CRM and ERP systems
Strong attention to detail and accuracy
Excellent written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving and analytical skills
Proficiency in Microsoft Office Suite, especially Excel
Ability to work independently and as part of a team
Knowledge of or willingness to learn about the electrical conductor industry
Customer service-oriented with a professional demeanor
Incentives
Benefits offered the first of the month following 30 days of employment, include: medical, dental, life insurance, long term disability, paid time off (sick and vacation), 10 company holidays, 401(k) with company match, etc.
Referral Rewards program
Training and Experience
T his position requires 2-3 years of experience in sales support or a similar role.
Strong organizational skills, attention to detail, and excellent communication.
Experience in the electrical or utility industry is a plus.
#J-18808-Ljbffr