Mobile Associate, Store-In-Store - Bilingual Spanish Preferred | Retail Sales
T-Mobile, San Marcos, TX, United States
At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly traffic‑laden retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Consistently leverage digital self‑serve tools during customer interactions and onboarding. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and system knowledge. Review personal results, current promotions, and updates on the Hub to remain Customer Ready. Continuously learn and improve skills to provide the best possible experience. Partner with nearby store locations to fully onboard customers, practice skills, share knowledge, and participate in store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to management.
Be customer‑obsessed, passionate, friendly and engaging. Connect on a personal level, match customer pace, build rapport, trust, and loyalty. Commit to exceptional service and exceed expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage “Be Back” processes, and build relations with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.
Education and Work Experience
High School Diploma or GED (Required)
At least six months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer satisfaction: passionate customer advocate with a desire to be yourself, balancing experience and performance goals (Required)
Team building: desire to be part of the game‑changing T‑Mobile store team, willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues (Required)
Retail sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for training pay. Upon completion, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.
Benefits Full and part‑time employees have access to the same benefits: medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full‑time and 2.5 weeks for new part‑time employees), paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. Visit www.t-mobilebenefits.com for more information.
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodation Contact For individuals with a disability needing reasonable accommodation at any point in the application or interview process, please contact applicantaccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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Job Overview Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly traffic‑laden retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Consistently leverage digital self‑serve tools during customer interactions and onboarding. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and system knowledge. Review personal results, current promotions, and updates on the Hub to remain Customer Ready. Continuously learn and improve skills to provide the best possible experience. Partner with nearby store locations to fully onboard customers, practice skills, share knowledge, and participate in store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to management.
Be customer‑obsessed, passionate, friendly and engaging. Connect on a personal level, match customer pace, build rapport, trust, and loyalty. Commit to exceptional service and exceed expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage “Be Back” processes, and build relations with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.
Education and Work Experience
High School Diploma or GED (Required)
At least six months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer satisfaction: passionate customer advocate with a desire to be yourself, balancing experience and performance goals (Required)
Team building: desire to be part of the game‑changing T‑Mobile store team, willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues (Required)
Retail sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for training pay. Upon completion, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.
Benefits Full and part‑time employees have access to the same benefits: medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full‑time and 2.5 weeks for new part‑time employees), paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. Visit www.t-mobilebenefits.com for more information.
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodation Contact For individuals with a disability needing reasonable accommodation at any point in the application or interview process, please contact applicantaccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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