Call Center Representative
TEKsystems, Chino, CA, United States
Description
Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same.
Responsibilities
Coordinate airbags recall appointments and provide all necessary dealership information.
Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
Accurately document customer concerns to create detailed cases.
Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
Collaborate with teammates for continuous feedback and professional growth.
Handle settlement calls with utmost professionalism.
Provide comprehensive support and details on claims.
Utilize call center software to efficiently manage interactions and data.
Achieve performance targets in call handling, customer satisfaction, and resolution rates.
Navigate multiple screens and software systems to assist customers effectively.
Availability Your availability is required Monday-Friday from 6am-5pm across various schedules.
Top Skills Call center, Customer service, computer navigation, de-escalations, multitasking, data entry
Additional Skills & Qualifications
Must be able to work with a team and on their own
Must be able to type 35 WPM minimum
Computer skills - navigate multiple screens, tabs, software, etc.
Previous customer service experience
College degree preferred but equivalent work experience is sufficient
Good decision making skills – must be able to work independently with little supervision
Automotive or dealer experience is a huge plus (preferred)
Experience Level Expert Level
Job Type & Location Contract to Hire position based out of Chino, CA.
Pay and Benefits The pay range for this position is $20.00 – $20.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Chino, CA.
Application Deadline This position is anticipated to close on Mar 19, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Coordinate airbags recall appointments and provide all necessary dealership information.
Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
Accurately document customer concerns to create detailed cases.
Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
Collaborate with teammates for continuous feedback and professional growth.
Handle settlement calls with utmost professionalism.
Provide comprehensive support and details on claims.
Utilize call center software to efficiently manage interactions and data.
Achieve performance targets in call handling, customer satisfaction, and resolution rates.
Navigate multiple screens and software systems to assist customers effectively.
Availability Your availability is required Monday-Friday from 6am-5pm across various schedules.
Top Skills Call center, Customer service, computer navigation, de-escalations, multitasking, data entry
Additional Skills & Qualifications
Must be able to work with a team and on their own
Must be able to type 35 WPM minimum
Computer skills - navigate multiple screens, tabs, software, etc.
Previous customer service experience
College degree preferred but equivalent work experience is sufficient
Good decision making skills – must be able to work independently with little supervision
Automotive or dealer experience is a huge plus (preferred)
Experience Level Expert Level
Job Type & Location Contract to Hire position based out of Chino, CA.
Pay and Benefits The pay range for this position is $20.00 – $20.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Chino, CA.
Application Deadline This position is anticipated to close on Mar 19, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr