Call Center Representative
Justice Federal Credit Union, Bridgeport, WV, United States
Regular Schedule:
Monday – Friday 8:15 am – 4:45 pm, with a rotating shift of 9:30 am to 6:00 pm.
Justice Federal Credit Union has been designated as a
Best Credit Union to Work For
by American Banker, for
four years in a row , and is now among the Best Places to Work for Women in 2025!
This role is locatedin a
call center environment
and is responsible for responding to Member inquiries and providing an exceptional Member experience through multiple service channels to guide Members toward products and services that meet their financial needs and goals.
New employees may be eligible for a hiring bonus of $500.00.
Key Responsibilities
Actively listen to the Member’s needs and recommend the best solution(s) for their situation
Display excellent interpersonal skills with co-workers and Members
Perform Member account transactions in accordance with security, regulatory, and compliance standards
Strong written and verbal communication skills with strong emphasis on elevating the Member experience in a fast-paced environment
Required Skills and Experience
A High School Diploma or GED
Minimum of one month of similar or related experience, call center or banking experience preferred
Strong organization skills, attention to detail and follow-through
Intermediate level computer skills to include Microsoft Office 365 (Word, Excel, Outlook, and Teams)
Physical Requirements
Ability to use a computer, phone printer, scanner/copier, sitting or standing for extended periods, pushing pulling and possibly lifting up to 50 pounds.
Employee Benefits Include
Flexible Spending Accounts
Basic and Voluntary Life Insurance
Medical / Dental / Vision Insurance
12 Paid Holidays (includes Birthday)
Generous Paid Time Off Policy (PTO)
Corporate Bonus (based on organizational goals)
Retirement Savings Plans with 6% Employer Match
And more!
Justice Federal does not provide Visa sponsorship to employees or candidates.
Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size.
Submitted applications for this position are kept on file while this position is open. Candidates wishing to be considered for other vacancies must submit a separate application for each vacancy for which they would like to be considered.
Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.
Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.
Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr
Monday – Friday 8:15 am – 4:45 pm, with a rotating shift of 9:30 am to 6:00 pm.
Justice Federal Credit Union has been designated as a
Best Credit Union to Work For
by American Banker, for
four years in a row , and is now among the Best Places to Work for Women in 2025!
This role is locatedin a
call center environment
and is responsible for responding to Member inquiries and providing an exceptional Member experience through multiple service channels to guide Members toward products and services that meet their financial needs and goals.
New employees may be eligible for a hiring bonus of $500.00.
Key Responsibilities
Actively listen to the Member’s needs and recommend the best solution(s) for their situation
Display excellent interpersonal skills with co-workers and Members
Perform Member account transactions in accordance with security, regulatory, and compliance standards
Strong written and verbal communication skills with strong emphasis on elevating the Member experience in a fast-paced environment
Required Skills and Experience
A High School Diploma or GED
Minimum of one month of similar or related experience, call center or banking experience preferred
Strong organization skills, attention to detail and follow-through
Intermediate level computer skills to include Microsoft Office 365 (Word, Excel, Outlook, and Teams)
Physical Requirements
Ability to use a computer, phone printer, scanner/copier, sitting or standing for extended periods, pushing pulling and possibly lifting up to 50 pounds.
Employee Benefits Include
Flexible Spending Accounts
Basic and Voluntary Life Insurance
Medical / Dental / Vision Insurance
12 Paid Holidays (includes Birthday)
Generous Paid Time Off Policy (PTO)
Corporate Bonus (based on organizational goals)
Retirement Savings Plans with 6% Employer Match
And more!
Justice Federal does not provide Visa sponsorship to employees or candidates.
Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size.
Submitted applications for this position are kept on file while this position is open. Candidates wishing to be considered for other vacancies must submit a separate application for each vacancy for which they would like to be considered.
Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.
Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.
Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr