VP/FVP, Sales & Service / Digital Operations Manager
Cathay Bank, San Gabriel, CA, United States
San Gabriel, CA, USA
Job Description Posted Wednesday, March 18, 2026 at 7:00 AM
People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
DIRECT REPORTS The incumbent manages the Digital Support Officer.
ESSENTIAL FUNCTIONS
Facilitate, train, and deliver disciplined sales and service practices and processes which include product knowledge, sales and service techniques, relationship profiling, tools, and resources.
Conduct routine branch visits in person (Southern California Regions) to observe, coach, and reinforce sales and service practices. For other regions outside of Southern California, conduct virtual team meetings.
Support our branch team members with effective best practices, activities, resources to deepen client relationships through cross sell. Prepare and report monthly cross-sell results.
Promote, train, and reinforce best-in-class client experience through GUEST standards. Manage and administer the retail client experience survey program. Prepare and report monthly client experience results. Responsible for achieving bank wide client experience targets.
Participate in collaboration with District Administrators/Regional Managers during monthly and quarterly job family meetings to reinforce/train effective sales activities, business engagement High Impact Sales model, GUEST service standards and provide sales and service program updates.
Educate and promote to all retail branch team members our Retail Bank Sales Incentive Compensation plan. Facilitate sales incentive committee meetings and contribute to plan updates. Provide quarterly reporting and conduct incentive payment reviews. Responsible for supporting and improving percentage of relationship bankers earning sales incentives on a regular basis.
Act as subject matter expert with Sales Management processes, procedures, and reporting.
Ensure compliance with all internal operating policies, procedures, regulatory, and audit standards.
Digital Banking Branch:
Direct and perform daily operation functions of the Digital Banking Branch- Duties include online application processing, maintenance, operation report reviews, risk management, enhanced due diligence, and maintenance.
Develop branch operating and servicing procedures, processes, and policies.
Acts as the resident expert on procedural, risk, and regulatory functions of the Digital Banking Branch and as SME (subject matter expert) to internal departments.
Ensures that the branch complies with bank policies, procedures, regulations and meets satisfactory audit. Implements appropriate controls and oversight for any identified deficiencies.
Participates and contributes to online account opening channel expansion and growth initiatives.
Prepares branch statistical and progress reporting for management.
QUALIFICATIONS Education: College degree with business classes preferred but not required.
Experience: Must have a minimum 5-7 years (VP level) or minimum 7-10 years (FVP level) of retail banking experience or equivalent financial services sales experience with proven success in establishing new clients, revenue generation, and the ability to deliver results. Knowledge of all traditional bank products and digital banking operations experience. Management experience required.
Skills/Ability: Possess strong sales/service skills and leadership to effectively impact and improve results. Self-motivated, assertive, performs well in a competitive sales environment. Ability to establish creditability, rapport, and effectively influence others. Excellent presentation, communication and facilitation skills. Ability to plan, organize, and prioritize tasks. Required to travel a minimum of 25% of the time. Must be knowledgeable of and adhere to bank regulations, policies, and compliance.
OTHER DETAILS $100K – $130K / year Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.
Cathay Bank offers its
full-time
employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affinitive Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster: Poster- English
Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com.
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
#J-18808-Ljbffr
Job Description Posted Wednesday, March 18, 2026 at 7:00 AM
People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
DIRECT REPORTS The incumbent manages the Digital Support Officer.
ESSENTIAL FUNCTIONS
Facilitate, train, and deliver disciplined sales and service practices and processes which include product knowledge, sales and service techniques, relationship profiling, tools, and resources.
Conduct routine branch visits in person (Southern California Regions) to observe, coach, and reinforce sales and service practices. For other regions outside of Southern California, conduct virtual team meetings.
Support our branch team members with effective best practices, activities, resources to deepen client relationships through cross sell. Prepare and report monthly cross-sell results.
Promote, train, and reinforce best-in-class client experience through GUEST standards. Manage and administer the retail client experience survey program. Prepare and report monthly client experience results. Responsible for achieving bank wide client experience targets.
Participate in collaboration with District Administrators/Regional Managers during monthly and quarterly job family meetings to reinforce/train effective sales activities, business engagement High Impact Sales model, GUEST service standards and provide sales and service program updates.
Educate and promote to all retail branch team members our Retail Bank Sales Incentive Compensation plan. Facilitate sales incentive committee meetings and contribute to plan updates. Provide quarterly reporting and conduct incentive payment reviews. Responsible for supporting and improving percentage of relationship bankers earning sales incentives on a regular basis.
Act as subject matter expert with Sales Management processes, procedures, and reporting.
Ensure compliance with all internal operating policies, procedures, regulatory, and audit standards.
Digital Banking Branch:
Direct and perform daily operation functions of the Digital Banking Branch- Duties include online application processing, maintenance, operation report reviews, risk management, enhanced due diligence, and maintenance.
Develop branch operating and servicing procedures, processes, and policies.
Acts as the resident expert on procedural, risk, and regulatory functions of the Digital Banking Branch and as SME (subject matter expert) to internal departments.
Ensures that the branch complies with bank policies, procedures, regulations and meets satisfactory audit. Implements appropriate controls and oversight for any identified deficiencies.
Participates and contributes to online account opening channel expansion and growth initiatives.
Prepares branch statistical and progress reporting for management.
QUALIFICATIONS Education: College degree with business classes preferred but not required.
Experience: Must have a minimum 5-7 years (VP level) or minimum 7-10 years (FVP level) of retail banking experience or equivalent financial services sales experience with proven success in establishing new clients, revenue generation, and the ability to deliver results. Knowledge of all traditional bank products and digital banking operations experience. Management experience required.
Skills/Ability: Possess strong sales/service skills and leadership to effectively impact and improve results. Self-motivated, assertive, performs well in a competitive sales environment. Ability to establish creditability, rapport, and effectively influence others. Excellent presentation, communication and facilitation skills. Ability to plan, organize, and prioritize tasks. Required to travel a minimum of 25% of the time. Must be knowledgeable of and adhere to bank regulations, policies, and compliance.
OTHER DETAILS $100K – $130K / year Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.
Cathay Bank offers its
full-time
employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affinitive Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster: Poster- English
Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com.
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
#J-18808-Ljbffr