Director, Strategy and Analytics - Informatica

**We are seeking a highly strategic and results-oriented **Director, Business Insights** to join the core Strategy, Planning, and Data Insights organization at Informatica. This is a pivotal leadership role responsible for transforming the company's data assets into actionable intelligence that drives strategic and operational decisions, with a critical focus on the **Customer Experience** domain. You will define the analytical agenda, ensure the quality and delivery of all executive-level reporting, and Lead and drive adoption of advanced analytical techniques****The Director, Business Insights reports to the **Senior Director, Strategy, Planning, and Data Insights** and acts as the key analytical and strategic partner for the Customer Experience leadership team.******Customer Experience at Informatica** comprises various critical functions like **Customer Success, Global Customer Support, Renewals, Professional Services, and Education services**. This team is one of Informatica's strongest assets, enabling us to provide **best-in-class experience** to our customers and strengthen relationships by delivering on our promise of **superior technology and proven results**.******Strategic Data Enrichment:** Lead the initiative to systematically incorporate **external market, economic, and industry variables** into core reporting, enhancing strategic forecasting, trend analysis, and competitive positioning within the Customer Experience domain.******Analytical Transformation & Process:** Drive organizational efficiency by establishing and socializing **standardized reporting processes and reusable insight templates**. Lead regular, high-impact **stakeholder review sessions** to ensure analytical output directly supports evolving Customer Experience strategies.******Trusted Partnership:** Serve as the **primary strategic insights partner** to senior leaders across the Customer Experience organization and other Informatica counterparts, translating data findings into concise, actionable strategic plans and recommendations.******10+ years of professional experience** in Business Insights, Analytics Strategy, Corporate Strategy, or a related role within the technology sector.******5+ years of experience** in a leadership or management capacity, focused on **influencing and partnering with Senior leaders and/or C-suite executives**.******Exceptional Business Acumen:** Deep understanding of enterprise software business models, key customer metrics (e.g., retention, churn, adoption rates, service efficiency), and the ability to link analytical insights directly to financial and strategic outcomes.******Executive Storytelling:** Proven ability to synthesize vast amounts of complex data into simple, strategic, and persuasive narratives suitable for an executive audience.******Analytical Governance:** Strong foundational knowledge of analytical methodologies, predictive modeling, and data visualization best practices, sufficient to critique and guide technical analytics teams.******Data Proficiency:** Experience **navigating** data environments, understanding SQL concepts, and operating with a major BI visualization platform (e.g., Tableau, Power BI, Looker).******GenAI Skills:** Experience with GenAI Technologies to enhance analytics, automate insights and improve data storytelling is a huge plus*** **Advanced degree (e.g., MBA, MS) in a quantitative discipline, Finance, or Strategy.*** **Experience building or refining an integrated reporting structure that consolidates metrics from multiple service functions (e.g., Support, Professional Services, Education).****Experience operating within a **Customer Success, Renewals, or Global Support organization** in a large enterprise.**When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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