HR Director of Operational Services Unit (HR ADMINISTRATOR IV)
Maryland.gov, Baltimore, MD, United States
Introduction
The Maryland Department of Public Safety and Correctional Services is seeking a seasoned HR leader to serve as Director of the Operational Services Unit.
If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with over 9,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off ( vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union. This is a Management Services Position.
The incumbent will serve at the pleasure of the Appointing Authority. GRADE
21
LOCATION OF POSITION
Baltimore City
6776 Reisterstown Road
Baltimore, MD 21215
(Headquarters) POSITION DUTIES
This position provides direct leadership over HR operational service functions that support a 24/7 public safety and corrections workforce. The Director ensures consistent, compliant, and timely execution of employee-facing services across institutions, community supervision, and headquarters units statewide. The Director reports to the Deputy CHRO and is responsible for execution, service delivery standards, and operational accountability. Key Responsibilities Lead and manage HR staff responsible for: Leave administration (including statutory leave) Benefits administration Onboarding and orientation Employment verification Performance management cycle execution Establish service standards and ensure timely processing and compliance. Monitor workflow volume, backlog, and service metrics. Ensure alignment with COMAR, DBM regulations, and internal policy. Identify operational risks and escalate systemic issues appropriately. Support continuous improvement of HR service delivery processes. MINIMUM QUALIFICATIONS
Education:
Bachelor’s degree from an accredited college or university. Experience :
Eight (8) years of progressively responsible professional HR experience (in Public Sector, Unionized, or 24/7 operational environment). Three (3) years must have included supervisory or managerial responsibility over HR staff in operational or service delivery functions within a large, complex organization. A current resume and cover letter must be uploaded/ submitted with this application. DESIRED OR PREFERRED QUALIFICATIONS
Experience managing high-volume HR operations efficiently while ensuring compliance, fiscal responsibility, and service delivery standards. Experience evaluating workflow efficiencies, implementing internal controls, and balancing operational demands within established budget and staffing constraints. SELECTION PROCESS
A current resume and cover letter must be uploaded/ submitted with this application.
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The Maryland Department of Public Safety and Correctional Services is seeking a seasoned HR leader to serve as Director of the Operational Services Unit.
If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with over 9,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off ( vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union. This is a Management Services Position.
The incumbent will serve at the pleasure of the Appointing Authority. GRADE
21
LOCATION OF POSITION
Baltimore City
6776 Reisterstown Road
Baltimore, MD 21215
(Headquarters) POSITION DUTIES
This position provides direct leadership over HR operational service functions that support a 24/7 public safety and corrections workforce. The Director ensures consistent, compliant, and timely execution of employee-facing services across institutions, community supervision, and headquarters units statewide. The Director reports to the Deputy CHRO and is responsible for execution, service delivery standards, and operational accountability. Key Responsibilities Lead and manage HR staff responsible for: Leave administration (including statutory leave) Benefits administration Onboarding and orientation Employment verification Performance management cycle execution Establish service standards and ensure timely processing and compliance. Monitor workflow volume, backlog, and service metrics. Ensure alignment with COMAR, DBM regulations, and internal policy. Identify operational risks and escalate systemic issues appropriately. Support continuous improvement of HR service delivery processes. MINIMUM QUALIFICATIONS
Education:
Bachelor’s degree from an accredited college or university. Experience :
Eight (8) years of progressively responsible professional HR experience (in Public Sector, Unionized, or 24/7 operational environment). Three (3) years must have included supervisory or managerial responsibility over HR staff in operational or service delivery functions within a large, complex organization. A current resume and cover letter must be uploaded/ submitted with this application. DESIRED OR PREFERRED QUALIFICATIONS
Experience managing high-volume HR operations efficiently while ensuring compliance, fiscal responsibility, and service delivery standards. Experience evaluating workflow efficiencies, implementing internal controls, and balancing operational demands within established budget and staffing constraints. SELECTION PROCESS
A current resume and cover letter must be uploaded/ submitted with this application.
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.