Bilingual Customer Account Representative
Rent-A-Center, Miami, FL, United States
Account Manager
If you're looking for a career with unmatched earning potential you've come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values. Key responsibilities include: Overseeing an assigned portfolio of accounts while building and maintaining strong customer relationships Conducting early-stage collections (16 days past due) and meeting daily/weekly collection standards Maintaining account health and securing payment commitments utilizing account management tools Completing assigned routes for deliveries, pickups, and account follow-ups Delivering white-glove customer service in-store, over the phone, and in customers' homes Contributing to sales growth and generating new rental agreements Safely transporting, installing, and handling merchandise Maintaining showroom standards and company vehicles Adhering to all company safety and operational guidelines Qualifications: High school diploma or equivalent At least 18 years of age Valid driver's license with good driving record Strong communication and customer service skills Physical requirements include: Ability to lift and move heavy merchandise Ability to drive a box truck Standing and driving for extended periods of time Schedule & work environment: Full-time, MondaySaturday Sundays off plus one weekday off Physically active role requiring lifting, bending, and standing Benefits: Rapid growth and advancement opportunities Weekly pay Paid time off Medical, dental, vision, life & disability insurance Industry leading 401(k) with company match Flexible Spending & Health Savings Accounts Supplemental and voluntary insurance options Equal Opportunity Employer Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non-discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.
If you're looking for a career with unmatched earning potential you've come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values. Key responsibilities include: Overseeing an assigned portfolio of accounts while building and maintaining strong customer relationships Conducting early-stage collections (16 days past due) and meeting daily/weekly collection standards Maintaining account health and securing payment commitments utilizing account management tools Completing assigned routes for deliveries, pickups, and account follow-ups Delivering white-glove customer service in-store, over the phone, and in customers' homes Contributing to sales growth and generating new rental agreements Safely transporting, installing, and handling merchandise Maintaining showroom standards and company vehicles Adhering to all company safety and operational guidelines Qualifications: High school diploma or equivalent At least 18 years of age Valid driver's license with good driving record Strong communication and customer service skills Physical requirements include: Ability to lift and move heavy merchandise Ability to drive a box truck Standing and driving for extended periods of time Schedule & work environment: Full-time, MondaySaturday Sundays off plus one weekday off Physically active role requiring lifting, bending, and standing Benefits: Rapid growth and advancement opportunities Weekly pay Paid time off Medical, dental, vision, life & disability insurance Industry leading 401(k) with company match Flexible Spending & Health Savings Accounts Supplemental and voluntary insurance options Equal Opportunity Employer Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non-discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.