Compliance Specialist
American Associated Pharmacies (AAP), Scottsboro, AL, United States
Compliance Specialist
Are you ready to join an enthusiastic team of professionals working to support community pharmacies across the country? American Associated Pharmacies (AAP) is one of the largest independent pharmacy cooperatives in the United States. Along with its distribution subsidiary, API Warehouse, the company supports thousands of independent pharmacies, helping them thrive in a competitive healthcare market. The Compliance Specialist is responsible for monitoring and evaluating customer orders for controlled substances through the company's Suspicious Order Monitoring (SOM) program. This role includes analyzing purchasing activity, identifying potential red flags, and determining appropriate actions, including order release or escalation for further review. The position also performs comprehensive "Know Your Customer" (KYC) due diligence for new and existing customers to ensure compliance with applicable federal and state regulations. The Compliance Specialist plays a key role in supporting regulatory compliance, risk mitigation, and audit readiness. Key Responsibilities: Monitor and evaluate customer purchasing activity through the Suspicious Order Monitoring (SOM) program Review, analyze, and respond to incoming controlled substance orders in a timely and compliant manner Identify, investigate, and document potential suspicious orders, including evaluating ordering patterns and trends Determine appropriate course of action, including releasing orders or escalating for management review Conduct comprehensive due diligence reviews ("Know Your Customer") for both new and existing customers Verify and maintain customer licensing and regulatory documentation to ensure compliance with federal and state requirements Communicate professionally and effectively with customers via phone and email regarding compliance inquiries and documentation needs Maintain accurate and organized electronic records, including case files, reports, and correspondence Analyze data and generate reports to support compliance monitoring and decision-making Stay current on industry regulations, trends, and best practices related to controlled substance monitoring and distribution Support audits, internal reviews, and regulatory inquiries as needed Complete additional projects and responsibilities as assigned by the Compliance Manager Qualifications: Strong proficiency in computer systems and software applications, including Microsoft Excel and Word Demonstrated analytical and problem-solving skills, with the ability to assess complex data and identify trends Highly organized with strong attention to detail and documentation accuracy. Ability to manage multiple priorities and work efficiently in a fast-paced environment Excellent written and verbal communication skills Strong interpersonal skills with the ability to handle sensitive situations professionally and diplomatically Self-motivated, goal-oriented, and adaptable to changing priorities Prior experience in compliance, regulatory review, healthcare, or pharmaceutical environments preferred but not required Benefits & Perks Offered to Full-Time Employees after waiting period: Medical, dental, vision and prescription coverage 401(k) with company matching Supplemental health coverages Company-paid life insurance and long-term disability insurance Free telemedicine program Employee Assistance Program Equal Employment Opportunity & Other Information: This position description is not all-inclusive, and AAP/API reserves the right to amend this position description at any time. AAP/API is an Equal Opportunity Employer. Submitting an online application is a pre-screening application only and candidates may be required to complete a full application and additional pre-employment screenings (as needed) at our office prior to being offered an employment opportunity.
Are you ready to join an enthusiastic team of professionals working to support community pharmacies across the country? American Associated Pharmacies (AAP) is one of the largest independent pharmacy cooperatives in the United States. Along with its distribution subsidiary, API Warehouse, the company supports thousands of independent pharmacies, helping them thrive in a competitive healthcare market. The Compliance Specialist is responsible for monitoring and evaluating customer orders for controlled substances through the company's Suspicious Order Monitoring (SOM) program. This role includes analyzing purchasing activity, identifying potential red flags, and determining appropriate actions, including order release or escalation for further review. The position also performs comprehensive "Know Your Customer" (KYC) due diligence for new and existing customers to ensure compliance with applicable federal and state regulations. The Compliance Specialist plays a key role in supporting regulatory compliance, risk mitigation, and audit readiness. Key Responsibilities: Monitor and evaluate customer purchasing activity through the Suspicious Order Monitoring (SOM) program Review, analyze, and respond to incoming controlled substance orders in a timely and compliant manner Identify, investigate, and document potential suspicious orders, including evaluating ordering patterns and trends Determine appropriate course of action, including releasing orders or escalating for management review Conduct comprehensive due diligence reviews ("Know Your Customer") for both new and existing customers Verify and maintain customer licensing and regulatory documentation to ensure compliance with federal and state requirements Communicate professionally and effectively with customers via phone and email regarding compliance inquiries and documentation needs Maintain accurate and organized electronic records, including case files, reports, and correspondence Analyze data and generate reports to support compliance monitoring and decision-making Stay current on industry regulations, trends, and best practices related to controlled substance monitoring and distribution Support audits, internal reviews, and regulatory inquiries as needed Complete additional projects and responsibilities as assigned by the Compliance Manager Qualifications: Strong proficiency in computer systems and software applications, including Microsoft Excel and Word Demonstrated analytical and problem-solving skills, with the ability to assess complex data and identify trends Highly organized with strong attention to detail and documentation accuracy. Ability to manage multiple priorities and work efficiently in a fast-paced environment Excellent written and verbal communication skills Strong interpersonal skills with the ability to handle sensitive situations professionally and diplomatically Self-motivated, goal-oriented, and adaptable to changing priorities Prior experience in compliance, regulatory review, healthcare, or pharmaceutical environments preferred but not required Benefits & Perks Offered to Full-Time Employees after waiting period: Medical, dental, vision and prescription coverage 401(k) with company matching Supplemental health coverages Company-paid life insurance and long-term disability insurance Free telemedicine program Employee Assistance Program Equal Employment Opportunity & Other Information: This position description is not all-inclusive, and AAP/API reserves the right to amend this position description at any time. AAP/API is an Equal Opportunity Employer. Submitting an online application is a pre-screening application only and candidates may be required to complete a full application and additional pre-employment screenings (as needed) at our office prior to being offered an employment opportunity.