Account Manager
Purple Wave Auction, Sacramento, CA, United States
Account Manager
If you love turning customers into long-term partnersand you're the kind of person who spots issues before they become problemsthis role is for you. As an Account Manager at Purple Wave, you'll be the trusted side-by-side support for our sellers, strengthening key relationships, clearing roadblocks, and keeping communication crisp from start to finish. You'll partner closely with the Territory Sales Manager to help drive growth, while delivering the high-touch experience that keeps customers coming back. The Account Manager is responsible for fostering and maintaining strong relationships with customers and key accounts, ensuring their needs are met and their expectations are exceeded. This role will act as the secondary point of contact between Purple Wave and its customers, advocating for the seller within the organization while also representing Purple Wave's interests to the customer. Success in this role requires a blend of interpersonal and decision-making skills, detailed communication, and a proactive approach to problem-solving. The Account Manager will also be responsible for contributing to a defined level of sales activity to assist the Territory Sales Manager in driving overall territory growth. Ultimately, the Account Manager will be expected to facilitate a high level of communication with customers and build long-term relationships to meet our company's goals. Responsibilities
Customer Relationship Management Build and maintain strong, long-lasting relationships between the customer and Purple Wave through routine collaboration and communication. Understand customer needs and objectives, and proactively address any concerns or issues that arise. Act as the secondary point of contact for all customer inquiries, requests, and escalations. Expected to respond promptly to customer emails, inquiries, or concerns. Capacity to participate in customer open houses and industry trade shows as required. Account Management Develop a deep understanding of the customer's business within the industry, and how we can work together to achieve common goals. Conduct routine account reviews to assess customer satisfaction and identify opportunities for improvement. Collaborate with internal Purple Wave teams (such as sales, listing operations, marketing, accounting, and product development) to ensure alignment with customer goals and objectives. Identify opportunities for process efficiencies within business plans. Develop and maintain the Company Dashboard, accounts, and opportunities to effectively serve existing and prospective customers. Strategic Planning Develop account plans outlining strategies for achieving customer satisfaction to maximize value for both the customer and the company. Work with Territory Managers and District Directors to set clear, measurable goals and track progress against these goals over time. Anticipate future customer needs and proactively develop solutions to address them. Collaborate with Territory Sales Managers to identify and generate leads within assigned territories using the Company Dashboard, Territory Filter, and other available resources. Problem-Solving Act as a trusted advisor and second point of contact to customers, providing expert guidance and support to help them overcome challenges and achieve their business objectives. Quickly and effectively resolve any issues or conflicts that arise, working closely with internal teams to find solutions. Ability to assess a situation, confer with necessary parties, and accurately communicate the information to the customer or Territory Manager. Reporting and Analysis Track and analyze key account metrics, such as revenue growth, process efficiencies, and customer satisfaction. Implement ongoing account reviews to identify and address areas for improvement. Use data-driven insights to inform strategic decisions and optimize customer performance. Research and identify gaps and potential growth opportunities for Territory Managers. Supervisory Responsibilities: None Qualifications: Bachelor's degree or relevant experience. 2-4 Years of proven experience in account management, customer relations, or sales, preferably in a B2B (business-to-business) environment. Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels. Flexibility to adapt to changing priorities and a fast-paced environment. Excellent organizational and time management skills, with the ability to manage multiple customer and company accounts simultaneously. Analytical mindset, with the ability to interpret data and draw actionable insights. Excellent attention to detail and accuracy. Strategic thinker with a proven proactive approach to problem-solving. Team player with a collaborative attitude and the ability to work effectively and cross-functionally. Familiarity with CRM software and other relevant tools is a plus. Must be able to make decisions quickly and effectively. Consistently exemplifies Purple Wave's core values of Trust, Team, Care, and Passion. Spanish-speaking bi-lingual candidates are encouraged to apply. Ability to work independently and manage multiple tasks and priorities Candidates may be requested to complete skills assessment testing. Applicants must be either a U.S. Citizen or eligible to work in the U.S. Requires the ability to successfully complete a background check. Working Settings: Full-time Salaried Exempt, not eligible for overtime. Office hours are 8 am-5 pm, Monday through Friday, additional hours may be required depending on priorities. This position is remote work eligible within the United States. Please be aware: the first week of employment includes mandatory in-person training. Remote start arrangements are not available. Potential for 20-30% travel, should the need arise. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to access various departments of a given location. Compensation: Competitive annual salary between $70,000 and $80,000, paid bi-weekly. Monthly Bonus Program - determined by the Company's monthly revenue result and is paid on a "percent to plan" payout formula. (90% = $300, 100% = $600, 110% = $900, 120% = $1,200). This position includes company-provided cell phone and computer equipment. Health, Dental, and Vision starting the first of the month after start date. 401(k) plan with an employer match up to 4% starting the first day of employment. Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after start date. Fully paid Short-Term Disability provided by the Company. Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year. May vary to comply with state requirements. Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.
If you love turning customers into long-term partnersand you're the kind of person who spots issues before they become problemsthis role is for you. As an Account Manager at Purple Wave, you'll be the trusted side-by-side support for our sellers, strengthening key relationships, clearing roadblocks, and keeping communication crisp from start to finish. You'll partner closely with the Territory Sales Manager to help drive growth, while delivering the high-touch experience that keeps customers coming back. The Account Manager is responsible for fostering and maintaining strong relationships with customers and key accounts, ensuring their needs are met and their expectations are exceeded. This role will act as the secondary point of contact between Purple Wave and its customers, advocating for the seller within the organization while also representing Purple Wave's interests to the customer. Success in this role requires a blend of interpersonal and decision-making skills, detailed communication, and a proactive approach to problem-solving. The Account Manager will also be responsible for contributing to a defined level of sales activity to assist the Territory Sales Manager in driving overall territory growth. Ultimately, the Account Manager will be expected to facilitate a high level of communication with customers and build long-term relationships to meet our company's goals. Responsibilities
Customer Relationship Management Build and maintain strong, long-lasting relationships between the customer and Purple Wave through routine collaboration and communication. Understand customer needs and objectives, and proactively address any concerns or issues that arise. Act as the secondary point of contact for all customer inquiries, requests, and escalations. Expected to respond promptly to customer emails, inquiries, or concerns. Capacity to participate in customer open houses and industry trade shows as required. Account Management Develop a deep understanding of the customer's business within the industry, and how we can work together to achieve common goals. Conduct routine account reviews to assess customer satisfaction and identify opportunities for improvement. Collaborate with internal Purple Wave teams (such as sales, listing operations, marketing, accounting, and product development) to ensure alignment with customer goals and objectives. Identify opportunities for process efficiencies within business plans. Develop and maintain the Company Dashboard, accounts, and opportunities to effectively serve existing and prospective customers. Strategic Planning Develop account plans outlining strategies for achieving customer satisfaction to maximize value for both the customer and the company. Work with Territory Managers and District Directors to set clear, measurable goals and track progress against these goals over time. Anticipate future customer needs and proactively develop solutions to address them. Collaborate with Territory Sales Managers to identify and generate leads within assigned territories using the Company Dashboard, Territory Filter, and other available resources. Problem-Solving Act as a trusted advisor and second point of contact to customers, providing expert guidance and support to help them overcome challenges and achieve their business objectives. Quickly and effectively resolve any issues or conflicts that arise, working closely with internal teams to find solutions. Ability to assess a situation, confer with necessary parties, and accurately communicate the information to the customer or Territory Manager. Reporting and Analysis Track and analyze key account metrics, such as revenue growth, process efficiencies, and customer satisfaction. Implement ongoing account reviews to identify and address areas for improvement. Use data-driven insights to inform strategic decisions and optimize customer performance. Research and identify gaps and potential growth opportunities for Territory Managers. Supervisory Responsibilities: None Qualifications: Bachelor's degree or relevant experience. 2-4 Years of proven experience in account management, customer relations, or sales, preferably in a B2B (business-to-business) environment. Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels. Flexibility to adapt to changing priorities and a fast-paced environment. Excellent organizational and time management skills, with the ability to manage multiple customer and company accounts simultaneously. Analytical mindset, with the ability to interpret data and draw actionable insights. Excellent attention to detail and accuracy. Strategic thinker with a proven proactive approach to problem-solving. Team player with a collaborative attitude and the ability to work effectively and cross-functionally. Familiarity with CRM software and other relevant tools is a plus. Must be able to make decisions quickly and effectively. Consistently exemplifies Purple Wave's core values of Trust, Team, Care, and Passion. Spanish-speaking bi-lingual candidates are encouraged to apply. Ability to work independently and manage multiple tasks and priorities Candidates may be requested to complete skills assessment testing. Applicants must be either a U.S. Citizen or eligible to work in the U.S. Requires the ability to successfully complete a background check. Working Settings: Full-time Salaried Exempt, not eligible for overtime. Office hours are 8 am-5 pm, Monday through Friday, additional hours may be required depending on priorities. This position is remote work eligible within the United States. Please be aware: the first week of employment includes mandatory in-person training. Remote start arrangements are not available. Potential for 20-30% travel, should the need arise. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to access various departments of a given location. Compensation: Competitive annual salary between $70,000 and $80,000, paid bi-weekly. Monthly Bonus Program - determined by the Company's monthly revenue result and is paid on a "percent to plan" payout formula. (90% = $300, 100% = $600, 110% = $900, 120% = $1,200). This position includes company-provided cell phone and computer equipment. Health, Dental, and Vision starting the first of the month after start date. 401(k) plan with an employer match up to 4% starting the first day of employment. Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after start date. Fully paid Short-Term Disability provided by the Company. Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year. May vary to comply with state requirements. Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.