Director of Investigations and Sales Audit
Victra - Verizon Authorized Retailer, Raleigh, NC, United States
Director of Investigations and Sales Audit
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Director of Investigations and Sales Audit
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About Us
We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.
About Us
We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.
Position Summary
Victra is hiring a Director of Investigations and Sales Audit to lead internal casework and store-level transaction oversight. This role focuses on reducing fraud, improving cash controls, and ensuring accurate reconciliation across 1,500+ locations.
You’ll lead a team responsible for investigating theft and operational loss while managing key processes tied to deposits, refunds, and exceptions. This role brings together field execution and financial accuracy to reduce risk and drive accountability across the business.
Key Responsibilities
Field Investigations and Risk Mitigation
- Own the execution of internal investigations related to theft, fraud, and operational violations
- Ensure cases are initiated, documented, and resolved consistently and in line with company policy
- Provide Regional Asset Protection Managers (RAPMs) with investigative tools, training, and real-time support
- Maintain the company’s investigative framework, including escalation protocols, timelines, and tracking
- Analyze trends, exception data, and field intel to identify risk and proactively drive resolution
- Partner on Victra’s daily reconciliation of cash and credit card transactions using ReconNet and related tools
- Support and assist in driving visibility into cash handling and deposit accuracy by working across platforms such as DTS Connex, ReconNet, and Oracle Cash Management
- Monitor exceptions and unresolved discrepancies to identify gaps in cash controls or policy adherence
- Review and support resolution of general ledger variances tied to store-level activity in partnership with Accounting
- Collaborate with business partners to ensure timely, actionable reporting of financial and operational risks
- Lead initiatives to improve smart safe usage, armored car performance, and deposit compliance
- Partner with Store Operations and RAPMs to strengthen field processes related to both investigations and cash
- Support new store setup on all aspects of drawer funding, payment workflows, and financial system readiness
- Identify recurring issues and implement solutions that drive operational consistency and reduce exposure
- Lead and develop a team of 10-15 professionals across investigations, reconciliation, and field support
- Provide coaching, performance feedback, and career development for direct reports
- Represent Asset Protection and Financial Operations in key projects involving controls, compliance, or technology upgrades
- Bachelor’s degree in Accounting, Finance, Criminal Justice, or a related field
- 10+ years of combined experience in Asset Protection, Investigations, Operations, or Retail Finance
- 5+ years leading teams in a multi-location retail environment
- Experience using tools such as ReconNet, DTS Connex, and Oracle Cash Management
- Proven ability to lead cross-functional initiatives, deliver measurable results, and manage sensitive situations with discretion
- Certifications such as CFE (Certified Fraud Examiner) or CFI (Certified Forensic Interviewer) preferred
We offer competitive salary and benefits, along with strong growth opportunities within the company. If you’re ready to make an impact and contribute to a high-energy, performance-driven marketing team, we’d love to hear from you!
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Other, Information Technology, and ManagementIndustries
Telecommunications
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