Customer & Community Marketing Manager
Neptune Software AS, Raleigh, NC, United States
Permanent employee, Full‑time — Neptune Software US Inc. Remote North Carolina
Your mission
We’re looking for a
Customer & Community Marketing Lead
to own and evolve Neptune’s customer marketing and community strategy globally. This is a
hands‑on, high‑impact role
for someone who enjoys both strategy and execution—someone who wants to build programs, not just oversee them. You’ll work closely with Customer Success, Product Marketing, Events, and Field teams to turn customers into advocates and communities into growth engines.
Key Responsibilities Customer Marketing & Communications You will lead Neptune’s customer marketing strategy and execution, including:
Customer campaigns and programs (customer newsletters, product & release communications, lifecycle campaigns)
Customer webinars and virtual events (product updates, roadmap sessions, best practices, peer stories)
Ongoing customer communications that educate, engage, and reinforce value
Close collaboration with
Customer Success
to support onboarding, adoption, retention, and expansion initiatives
Customer Advocacy & References You will build and scale Neptune’s customer advocacy engine:
Customer stories, testimonials, and case studies (written, video, and event-based)
Customer speakers for Neptune and third‑party events, webinars, and partner programs
Customer reference programs in collaboration with Sales and Customer Success
Long‑term relationships with champions and power users
Community Marketing & Engagement You will own Neptune’s community marketing strategy, including:
Identifying, engaging, and growing relevant communities (SAP, low‑code, developers, enterprise IT, business technologists)
Managing and nurturing focus groups and customer communities
Amplifying Neptune’s brand voice, thought leadership, and product narrative within those communities
Working closely with Product, Engineering, and Customer teams to bring value‑driven content into the community
Organic Social Presence (LinkedIn & YouTube) You will own the
strategy and execution
of Neptune’s organic presence:
LinkedIn (company and executive amplification in collaboration with leadership)
YouTube (webinars, product stories, customer voices, thought leadership)
Editorial planning, storytelling, and performance tracking (engagement, growth, relevance—not vanity metrics)
Your profile Experience & Background
5–8+ years of experience in
B2B tech marketing , ideally in enterprise software
Experience in
customer marketing, community marketing, or advocacy programs
Background in
enterprise low‑code, application development, SAP ecosystem, or adjacent enterprise platforms
is
highly desirable
Comfortable working cross‑functionally with Customer Success, Product, Sales, and Leadership
A builder mindset: willing to roll up your sleeves, wear multiple hats, and create from scratch
Strong storyteller with a sharp eye for messaging, tone, and value articulation
Organized, proactive, and able to balance multiple initiatives without losing momentum
You want to
own ,
build , and
make an impact
Skills & Profile
Strategic thinker with strong execution skills
Comfortable owning a global strategy while being hands‑on with delivery
Strong project management and stakeholder alignment capabilities
Data‑driven mindset with the ability to translate performance into insights
Excellent communication skills across local and global teams
Able to work independently in a fast‑growing, scaling organization
Why us?
Build something meaningful at a fast‑growing enterprise software company
Own programs that directly impact customer value, advocacy, and growth
Work with a highly collaborative, global team
High autonomy, high trust, and real influence on how the brand shows up in the market
Remote‑first culture with strong global collaboration
Health Insurance (Medical, Dental, Vision), covered 100% for employee, and 80% for dependents and no waiting period for participation
Insurance (Life, ADD, STD, LTD) 401k, vested immediately and no waiting period for participation
Paid Time Off (20 Days paid vacation accrued annually, 10 days of PTO, 8 Paid Holidays)
About Neptune Founded in 2011 in Oslo, Norway, Neptune Software is redefining how enterprises build and scale digital solutions. Our cutting‑edge Low Code No Code platform,
Neptune DX Platform , accelerates digital transformation by empowering organizations of all sizes to rapidly create powerful enterprise applications that drive business process improvement and innovation.
Trusted by industry giants like
J&J, Walmart, Apple, Hasbro, ExxonMobil , and many others, Neptune has achieved remarkable growth, securing multiple
G2 Leader Awards
and recognition from
Gartner . Now backed by
Triton Partners
following our acquisition in 2022, we are on an accelerated expansion trajectory, making waves globally from our headquarters in Oslo.
Neptune is the digital game‑changer that democratizes technology—offering unparalleled speed, efficiency, and value. Join us and be part of the next rockstar of digital experience platforms.
#J-18808-Ljbffr
Customer & Community Marketing Lead
to own and evolve Neptune’s customer marketing and community strategy globally. This is a
hands‑on, high‑impact role
for someone who enjoys both strategy and execution—someone who wants to build programs, not just oversee them. You’ll work closely with Customer Success, Product Marketing, Events, and Field teams to turn customers into advocates and communities into growth engines.
Key Responsibilities Customer Marketing & Communications You will lead Neptune’s customer marketing strategy and execution, including:
Customer campaigns and programs (customer newsletters, product & release communications, lifecycle campaigns)
Customer webinars and virtual events (product updates, roadmap sessions, best practices, peer stories)
Ongoing customer communications that educate, engage, and reinforce value
Close collaboration with
Customer Success
to support onboarding, adoption, retention, and expansion initiatives
Customer Advocacy & References You will build and scale Neptune’s customer advocacy engine:
Customer stories, testimonials, and case studies (written, video, and event-based)
Customer speakers for Neptune and third‑party events, webinars, and partner programs
Customer reference programs in collaboration with Sales and Customer Success
Long‑term relationships with champions and power users
Community Marketing & Engagement You will own Neptune’s community marketing strategy, including:
Identifying, engaging, and growing relevant communities (SAP, low‑code, developers, enterprise IT, business technologists)
Managing and nurturing focus groups and customer communities
Amplifying Neptune’s brand voice, thought leadership, and product narrative within those communities
Working closely with Product, Engineering, and Customer teams to bring value‑driven content into the community
Organic Social Presence (LinkedIn & YouTube) You will own the
strategy and execution
of Neptune’s organic presence:
LinkedIn (company and executive amplification in collaboration with leadership)
YouTube (webinars, product stories, customer voices, thought leadership)
Editorial planning, storytelling, and performance tracking (engagement, growth, relevance—not vanity metrics)
Your profile Experience & Background
5–8+ years of experience in
B2B tech marketing , ideally in enterprise software
Experience in
customer marketing, community marketing, or advocacy programs
Background in
enterprise low‑code, application development, SAP ecosystem, or adjacent enterprise platforms
is
highly desirable
Comfortable working cross‑functionally with Customer Success, Product, Sales, and Leadership
A builder mindset: willing to roll up your sleeves, wear multiple hats, and create from scratch
Strong storyteller with a sharp eye for messaging, tone, and value articulation
Organized, proactive, and able to balance multiple initiatives without losing momentum
You want to
own ,
build , and
make an impact
Skills & Profile
Strategic thinker with strong execution skills
Comfortable owning a global strategy while being hands‑on with delivery
Strong project management and stakeholder alignment capabilities
Data‑driven mindset with the ability to translate performance into insights
Excellent communication skills across local and global teams
Able to work independently in a fast‑growing, scaling organization
Why us?
Build something meaningful at a fast‑growing enterprise software company
Own programs that directly impact customer value, advocacy, and growth
Work with a highly collaborative, global team
High autonomy, high trust, and real influence on how the brand shows up in the market
Remote‑first culture with strong global collaboration
Health Insurance (Medical, Dental, Vision), covered 100% for employee, and 80% for dependents and no waiting period for participation
Insurance (Life, ADD, STD, LTD) 401k, vested immediately and no waiting period for participation
Paid Time Off (20 Days paid vacation accrued annually, 10 days of PTO, 8 Paid Holidays)
About Neptune Founded in 2011 in Oslo, Norway, Neptune Software is redefining how enterprises build and scale digital solutions. Our cutting‑edge Low Code No Code platform,
Neptune DX Platform , accelerates digital transformation by empowering organizations of all sizes to rapidly create powerful enterprise applications that drive business process improvement and innovation.
Trusted by industry giants like
J&J, Walmart, Apple, Hasbro, ExxonMobil , and many others, Neptune has achieved remarkable growth, securing multiple
G2 Leader Awards
and recognition from
Gartner . Now backed by
Triton Partners
following our acquisition in 2022, we are on an accelerated expansion trajectory, making waves globally from our headquarters in Oslo.
Neptune is the digital game‑changer that democratizes technology—offering unparalleled speed, efficiency, and value. Join us and be part of the next rockstar of digital experience platforms.
#J-18808-Ljbffr