Protingent is hiring: User Experience Researcher in Mountain View

Job Description

Job Title: User Experience Researcher

Position Description: Protingent Staffing has an exciting contract User Experience Researcher with our client located in Sunnyvale, CA.

Job Description:

• As part of the User Experience (UX) ecosystem supporting the internal Learning Management System (LMS), the Human Factors & Interaction Designer (Digital Learning) works closely with Product Management, Interaction Design, Visual Design, and Engineering to ensure learning experiences are safe, effective, and highly usable.
• The individual conducts user research, analyzes workflows, evaluates usability risks, and synthesizes insights into actionable requirements.
• This role contributes primarily to human factors and usability engineering while also supporting interaction and visual design tasks when needed to ensure cohesive, on-brand user experiences.

Job Responsibilities:

• Plan, execute, and synthesize user research including interviews, observations, simulations, task analyses, surveys, and persona development to understand user interactions with digital learning workflows.
• Conduct usability evaluations across development stages, from early prototypes to validation-ready experiences, documenting findings and clear recommendations.
• Analyze and compile results of research and usability testing into concise, transferable formats; communicate insights to product teams and leadership.
• Contribute to workflow and user interface design by providing usability-driven recommendations to mitigate user errors and reduce cognitive load.
• Assist in creating and refining UI requirements documents, written specifications, and detailed documentation describing design intent for engineering.
• Support Interaction and Visual Designers as needed by ensuring alignment with design system patterns, information hierarchy, typography, layout, iconography, and motion principles.
• Collaborate with product and technical stakeholders to capture requirements, align priorities, and define scopes; provide schedules and status updates for HF/usability deliverables.
• Advocate for user needs and usability best practices across cross-functional teams, balancing safety, effectiveness, and business constraints.
• Support ongoing improvements by tracking usability issues, helping prioritize fixes, and escalating critical risks as appropriate.

Job Qualifications:

• 3-5 years of experience across UX domains, interaction design, and UX research, with demonstrated experience using research to inform shipped digital experiences.
• Demonstrated ability to plan and conduct structured user research and usability evaluations; synthesize findings into actionable recommendations.
• Strong written and verbal communication skills; ability to clearly articulate user needs and design rationale to cross-functional partners.
• Experience producing clear documentation (research plans, protocols, reports, task/workflow analyses, usability issue/risk analyses, and requirements).
• Ability to collaborate effectively with Product Management, Engineering, Interaction Design, and Visual Design in fast-paced, ambiguous environments.
• Familiarity with digital collaboration and research tools (e.g., Qualtrics, Mural, Smartsheet or similar).
• Required Education and Training Bachelor's degree in Human Factors Engineering, Cognitive Psychology, Human-Computer Interaction (HCI), Human-Centered Design, Computer Science (HCI emphasis), or related field. Master's degree preferred.

Nice To Have:

• Experience supporting or contributing to design systems and evolving UI patterns based on user needs.
• Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Zeplin, InVision, Framer, or similar).
• Experience iterating on digital products while balancing user, engineering, and business constraints.
• Exposure to learning platforms (LMS/LXP), content authoring workflows, or accessibility best practices is a plus.

Job Details:

• Job Type: Contract
• Pay Rate: $60-$69 an hour.
• Location: Sunnyvale, CA (onsite)

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

Meet Your Recruiter

Jassi Kaur Maan