Latitudes Consultant
Holiday Inn Club Vacations, Myrtle Beach, SC, United States
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
This position will be responsible for providing a tour guest presentation in the Sales Department. The primary function is to ensure a superior guest experience while our guests are visiting the resort. The Latitudes Consultant is responsible for selling vacation packages to our touring guests who choose not to purchase timeshare. At the conclusion of the Latitudes presentation, the Latitudes Consultant walks the touring guests to the Gift Center as the final step of the sales process.
ESSENTIAL DUTIES AND TASKS
Conduct a Latitudes sales presentation as trained and scheduled.
Attend training classes for continuous improvement. Support and uphold the mission, vision and philosophies of OLCC, Inc. Achieve personal and departmental written objectives as established.
Participate in demonstration/assessment rides that are scheduled with the Manager of Sales and Marketing Services or Sales Training Managers. Resolve all customer service challenges.
Review all customer cancellations.
Ensure and/or perform coaching and action plans as provided by the assigned Sales Training Managers and/or Manager of the Sales and Marketing Services. Deliver the utmost level of customer service to all guests and owners to ensure a great sales tour experience.
QUALIFICATIONS
One year of timeshare and/or package sales experience preferred.
Verifiable sales statistics.
Self‑directed and independent but works as a team player.
Excellent customer service skills.
Strong oral communication skills.
Strong work ethic, high energy level and positive attitude.
Dependable and goal oriented.
Must have reliable transportation.
Must be process oriented with attention to detail.
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co‑workers.
Participate in proactive team efforts to achieve departmental and company goals.
Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals toward goal achievement.
Pursuit of continuous improvement to enhance personal knowledge and skills that will assist in job performance.
Must work weekends.
Must have or be willing to obtain either a NV Real Estate or NV Timeshare License.
The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacation ownership products to prospective purchasers to be delivered in a professional and ethical manner. The primary duties of the Sales Consultant are to discover the prospective purchaser’s needs & interests and create a want to join the Holiday Inn Club Vacations program through a structured sales presentation. The Sales Consultant will advise clients on how being an HCV owner will provide added value to their lives and is prepared to address/overcome any questions or concerns while providing a quality customer service experience.
ESSENTIAL DUTIES AND TASKS
Conduct a guest presentation and tour as trained at scheduled times. Provide prospective owners a tour of the Sales Gallery, Resort Property and Model Tour.
Attend training classes on an ongoing basis. Participate in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers.
Build relationships with assigned Sales Training Managers and all members on the Sales Line Team. Assist in ensuring all questions are answered in a professional, informative, diplomatic and correct manner.
Ensure and/or perform coaching and action plans as provided by the assigned Sales Training Managers and/or Sales Managers. Explain the features and benefits of the points program and recommend the amount of points to be purchased to take care of current and future vacation needs.
Deliver the utmost level of customer service to all guests and owners to ensure a great sales tour experience. Achieve personal and departmental written objectives as provided or determined throughout the fiscal year.
QUALIFICATIONS
Dependable and goal oriented.
Self‑directed and independent.
Persuasive interpersonal skills and strong oral communication skills.
Excellent customer service skills.
Strong work ethic, high energy level and positive attitude.
Pursuit of continuous improvement.
Sales experience preferred.
Must work on‑site; this is NOT a remote position.
Must have or be able to obtain either a NV Timeshare License or NV Real Estate License.
If you have a current NV Real Estate License, you would need to hang your license under our broker while you work for us and you would have to choose between standard real estate or timeshare sales as you wouldn't be able to do both at the same time.
BENEFITS & COMPENSATION BASICS
Outstanding and fun company culture
Paid training & lucrative compensation plans
Rewards and recognition for sales: Quarterly Award Dinners, Summer Jam, Sales & Marketing Awards, Presidents Club/Masters Trip (Annual Trip that is all‑expense paid where top producers can bring a plus one), and more
BONUSES – We've given out $4.4 Million this year alone
ClubGO – Points to use for a free resort stay each year. Points go up with tenure and are awarded annually
HICV Perkspot.com (Discounts on auto, insurances, apparel, wellness, pets, travel, gifts, electronics, etc.)
A+ Rating with BBB
Signed 100‑year Extension of Strategic IHG Marketing Alliance as of 2019
Succession Planning Tool – Helps Plan for Long Term Career Growth
Give Kids the World Annual Charity Support
Toys For Tots Christmas Charity Support
ARDA Award Winning Training
Expansions Leadership Training/Mentorship Program
Growth Opportunities
Tuition Assistance & Language Courses
BEST Referral Compensation – $200 – $12,700 per referral
401k Match, 100% up to 4% of income
Benefits at 90 days – Medical, Dental, Vision and even elective benefits such as life, disability, accident, pet, and more.
IHG Travel Discounts – 18 Brands – 14K Properties Worldwide – $39 – $99 per night
Holiday Inn Club Vacation Accommodation Discount – up to 50% off regular rates
Discounted & Free Golf
Discounts at Resort Restaurants and Retail Stores
Paid Time Off at 90 days that begins accruing day 1
Volunteer Paid Time Off
Employee Assistance Program – Counseling Sessions include Family, Finances, and Legal Advice (6 per issue, per year)
Academy of Learning & Development
Orange at Heart
Milestone & Service Awards
SCHEDULE
Weekends and most holidays required. (However, Thanksgiving and Christmas are paid holidays and the sales centers will be closed)
5 days on, 2 consecutive days off
#J-18808-Ljbffr
This position will be responsible for providing a tour guest presentation in the Sales Department. The primary function is to ensure a superior guest experience while our guests are visiting the resort. The Latitudes Consultant is responsible for selling vacation packages to our touring guests who choose not to purchase timeshare. At the conclusion of the Latitudes presentation, the Latitudes Consultant walks the touring guests to the Gift Center as the final step of the sales process.
ESSENTIAL DUTIES AND TASKS
Conduct a Latitudes sales presentation as trained and scheduled.
Attend training classes for continuous improvement. Support and uphold the mission, vision and philosophies of OLCC, Inc. Achieve personal and departmental written objectives as established.
Participate in demonstration/assessment rides that are scheduled with the Manager of Sales and Marketing Services or Sales Training Managers. Resolve all customer service challenges.
Review all customer cancellations.
Ensure and/or perform coaching and action plans as provided by the assigned Sales Training Managers and/or Manager of the Sales and Marketing Services. Deliver the utmost level of customer service to all guests and owners to ensure a great sales tour experience.
QUALIFICATIONS
One year of timeshare and/or package sales experience preferred.
Verifiable sales statistics.
Self‑directed and independent but works as a team player.
Excellent customer service skills.
Strong oral communication skills.
Strong work ethic, high energy level and positive attitude.
Dependable and goal oriented.
Must have reliable transportation.
Must be process oriented with attention to detail.
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co‑workers.
Participate in proactive team efforts to achieve departmental and company goals.
Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals toward goal achievement.
Pursuit of continuous improvement to enhance personal knowledge and skills that will assist in job performance.
Must work weekends.
Must have or be willing to obtain either a NV Real Estate or NV Timeshare License.
The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacation ownership products to prospective purchasers to be delivered in a professional and ethical manner. The primary duties of the Sales Consultant are to discover the prospective purchaser’s needs & interests and create a want to join the Holiday Inn Club Vacations program through a structured sales presentation. The Sales Consultant will advise clients on how being an HCV owner will provide added value to their lives and is prepared to address/overcome any questions or concerns while providing a quality customer service experience.
ESSENTIAL DUTIES AND TASKS
Conduct a guest presentation and tour as trained at scheduled times. Provide prospective owners a tour of the Sales Gallery, Resort Property and Model Tour.
Attend training classes on an ongoing basis. Participate in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers.
Build relationships with assigned Sales Training Managers and all members on the Sales Line Team. Assist in ensuring all questions are answered in a professional, informative, diplomatic and correct manner.
Ensure and/or perform coaching and action plans as provided by the assigned Sales Training Managers and/or Sales Managers. Explain the features and benefits of the points program and recommend the amount of points to be purchased to take care of current and future vacation needs.
Deliver the utmost level of customer service to all guests and owners to ensure a great sales tour experience. Achieve personal and departmental written objectives as provided or determined throughout the fiscal year.
QUALIFICATIONS
Dependable and goal oriented.
Self‑directed and independent.
Persuasive interpersonal skills and strong oral communication skills.
Excellent customer service skills.
Strong work ethic, high energy level and positive attitude.
Pursuit of continuous improvement.
Sales experience preferred.
Must work on‑site; this is NOT a remote position.
Must have or be able to obtain either a NV Timeshare License or NV Real Estate License.
If you have a current NV Real Estate License, you would need to hang your license under our broker while you work for us and you would have to choose between standard real estate or timeshare sales as you wouldn't be able to do both at the same time.
BENEFITS & COMPENSATION BASICS
Outstanding and fun company culture
Paid training & lucrative compensation plans
Rewards and recognition for sales: Quarterly Award Dinners, Summer Jam, Sales & Marketing Awards, Presidents Club/Masters Trip (Annual Trip that is all‑expense paid where top producers can bring a plus one), and more
BONUSES – We've given out $4.4 Million this year alone
ClubGO – Points to use for a free resort stay each year. Points go up with tenure and are awarded annually
HICV Perkspot.com (Discounts on auto, insurances, apparel, wellness, pets, travel, gifts, electronics, etc.)
A+ Rating with BBB
Signed 100‑year Extension of Strategic IHG Marketing Alliance as of 2019
Succession Planning Tool – Helps Plan for Long Term Career Growth
Give Kids the World Annual Charity Support
Toys For Tots Christmas Charity Support
ARDA Award Winning Training
Expansions Leadership Training/Mentorship Program
Growth Opportunities
Tuition Assistance & Language Courses
BEST Referral Compensation – $200 – $12,700 per referral
401k Match, 100% up to 4% of income
Benefits at 90 days – Medical, Dental, Vision and even elective benefits such as life, disability, accident, pet, and more.
IHG Travel Discounts – 18 Brands – 14K Properties Worldwide – $39 – $99 per night
Holiday Inn Club Vacation Accommodation Discount – up to 50% off regular rates
Discounted & Free Golf
Discounts at Resort Restaurants and Retail Stores
Paid Time Off at 90 days that begins accruing day 1
Volunteer Paid Time Off
Employee Assistance Program – Counseling Sessions include Family, Finances, and Legal Advice (6 per issue, per year)
Academy of Learning & Development
Orange at Heart
Milestone & Service Awards
SCHEDULE
Weekends and most holidays required. (However, Thanksgiving and Christmas are paid holidays and the sales centers will be closed)
5 days on, 2 consecutive days off
#J-18808-Ljbffr