Banking Relationship Specialist
Farmers & Merchants Bank of Long Beach, Tustin, CA, United States
Overview
The Banking Relationship Specialist (BRS) is responsible for providing excellent customer service and sales while performing teller transactions for clients at branch locations. The BRS may function as both a Banking Relationship Specialist and a Teller when the branch experiences a higher volume of client traffic. Responsibilities include assisting with account set‑ups by completing administrative forms, researching and resolving account problems, and conducting essential follow‑up with clients in accordance with established bank policies and procedures.
Essential Duties
Consult with clients and prospects about their financial goals and needs to identify and promote Financial & Markets (F&M) products and services that best meet those requirements.
Actively cross‑sell bank products by leveraging sales opportunities in the assigned branch and by referring clients to other F&M departments for additional needs.
Address and resolve client concerns to maintain valued client relationships.
Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
Explain bank procedures and requirements, prioritize work to maximize customer service, handle frequent interruptions, and utilize strong problem‑solving skills.
Support innovative marketing campaigns and product launches.
Quote rates, terms, and fees on bank products.
Collect and review all account documentation and assume responsibility for its proper completion.
Complete daily maintenance to client accounts such as changes of address, check reorders, ordering copies of statements, and changing signers.
Process client requests by mail such as deposits, transfers, and setup or cancellation of automatic withdrawals.
Research and resolve client account problems by communicating with departments on check encoding errors, deposits not credited, and interest adjustments.
Perform routine teller transactions as needed.
Comply with bank security guidelines and procedures.
Comply with federal and state internal regulations.
Identify transactions with potential fraud or suspected elder abuse and notify branch management.
Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.
Perform outbound client contact to establish and build relationships.
Non‑Essential Duties
File Maintenance
Banking Relationship Specialist Levels & Classifications The BRS position has multiple levels, each defined in the Banking Relationship Specialist Classifications document. Additional essential duties and required knowledge and skills for each level are included in the Reserve Banking Relationship Specialist Classifications document.
Required Knowledge
Regulation CC
Regulation DD
Regulation E (EFT) Overview
Regulation BB (CRA) Overview
Regulation B (ECOA) Overview
Regulation C (HMDA) Overview
Regulation X (RESPA) Overview
Regulation Z (Truth in Lending) Overview
Bank Secrecy Act
FDIC Insurance
Privacy Laws
Teller Operations and Procedures
Complaint Documentation Policy
Basic Knowledge, Skills, and Abilities
Clear understanding of the English language (spoken & written)
Basic mathematics skills
Organization and time‑management skills
Excellent customer service skills
Basic sales skills
Critical thinking, judgment & problem‑solving skills
Ability to actively listen & learn
Ability to use oral communication techniques to sell products or services
Ability to respectfully communicate with supervisors and co‑workers
Ability to effectively deal with unpleasant, angry, or discourteous people
Officer Title Eligibility For qualified positions, the bank may designate officer titles to employees who meet defined competencies for an eligible position. Officer title eligibility is defined in the Banking Relationship Specialist Classifications document.
Equipment Operated
Desktop computers
Currency machines
Scanners
Teller cash recyclers
Standard office equipment
Physical Requirements & Work Environment
Requires repetitive movement
Requires sitting for prolonged periods of time
Requires lifting up to 25 lbs
Requires using hands to handle, control or feel objects
Office setting with controlled temperature
Education and Experience
High school diploma or equivalent required
Preferred candidate should possess 1 year of teller experience and 1+ years of new accounts/sales experience
Additional Requirements
Must travel to various bank locations
Some Saturday hours are required
This job description is not intended to be all‑inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.
Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
February 04, 2026
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Essential Duties
Consult with clients and prospects about their financial goals and needs to identify and promote Financial & Markets (F&M) products and services that best meet those requirements.
Actively cross‑sell bank products by leveraging sales opportunities in the assigned branch and by referring clients to other F&M departments for additional needs.
Address and resolve client concerns to maintain valued client relationships.
Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
Explain bank procedures and requirements, prioritize work to maximize customer service, handle frequent interruptions, and utilize strong problem‑solving skills.
Support innovative marketing campaigns and product launches.
Quote rates, terms, and fees on bank products.
Collect and review all account documentation and assume responsibility for its proper completion.
Complete daily maintenance to client accounts such as changes of address, check reorders, ordering copies of statements, and changing signers.
Process client requests by mail such as deposits, transfers, and setup or cancellation of automatic withdrawals.
Research and resolve client account problems by communicating with departments on check encoding errors, deposits not credited, and interest adjustments.
Perform routine teller transactions as needed.
Comply with bank security guidelines and procedures.
Comply with federal and state internal regulations.
Identify transactions with potential fraud or suspected elder abuse and notify branch management.
Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.
Perform outbound client contact to establish and build relationships.
Non‑Essential Duties
File Maintenance
Banking Relationship Specialist Levels & Classifications The BRS position has multiple levels, each defined in the Banking Relationship Specialist Classifications document. Additional essential duties and required knowledge and skills for each level are included in the Reserve Banking Relationship Specialist Classifications document.
Required Knowledge
Regulation CC
Regulation DD
Regulation E (EFT) Overview
Regulation BB (CRA) Overview
Regulation B (ECOA) Overview
Regulation C (HMDA) Overview
Regulation X (RESPA) Overview
Regulation Z (Truth in Lending) Overview
Bank Secrecy Act
FDIC Insurance
Privacy Laws
Teller Operations and Procedures
Complaint Documentation Policy
Basic Knowledge, Skills, and Abilities
Clear understanding of the English language (spoken & written)
Basic mathematics skills
Organization and time‑management skills
Excellent customer service skills
Basic sales skills
Critical thinking, judgment & problem‑solving skills
Ability to actively listen & learn
Ability to use oral communication techniques to sell products or services
Ability to respectfully communicate with supervisors and co‑workers
Ability to effectively deal with unpleasant, angry, or discourteous people
Officer Title Eligibility For qualified positions, the bank may designate officer titles to employees who meet defined competencies for an eligible position. Officer title eligibility is defined in the Banking Relationship Specialist Classifications document.
Equipment Operated
Desktop computers
Currency machines
Scanners
Teller cash recyclers
Standard office equipment
Physical Requirements & Work Environment
Requires repetitive movement
Requires sitting for prolonged periods of time
Requires lifting up to 25 lbs
Requires using hands to handle, control or feel objects
Office setting with controlled temperature
Education and Experience
High school diploma or equivalent required
Preferred candidate should possess 1 year of teller experience and 1+ years of new accounts/sales experience
Additional Requirements
Must travel to various bank locations
Some Saturday hours are required
This job description is not intended to be all‑inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.
Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
February 04, 2026
#J-18808-Ljbffr