Technical Service Representative
PPG, San Antonio, TX, United States
As the Technical Service Representative, you will provide on-site technical support within OEM and fleet environments, including troubleshooting coating application, defects, and process variability
Responsibilities
Manage audit and service programs to identify risks, improve corrective actions, and reduce warranty exposure
Review, document, and improve coating processes in OEM production settings
Be a primary owner of product-related CAIRs, ensuring accurate entry, proper routing, timely resolution, and closure
Prioritize and respond to technical service needs across assigned accounts
Deliver training, certification support, and standard operating procedures (SOPs) to customers and our teams
Collaborate with Marketing and Product teams to communicate field feedback, support product positioning, and stay current on product updates
Participate in regular customer and internal calls (weekly, bi-weekly, monthly) to agree on performance and priorities
Support continuous improvement programs related to products, tools, and systems
Demonstrate coating application and mixing, including troubleshooting in live production environments
Qualifications
Bachelor's degree or 5+ years of relevant experience in coatings, manufacturing, or a related field
Experience in a large OEM environment as a technician, specialist, or manager
Working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Outlook)
Work with all levels of customer organizations (operators through leadership)
Bilingual (Spanish/French), but not required
Willingness to travel overnight up to 75%
About us: Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Medical, Dental, Vision, and 401k Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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Responsibilities
Manage audit and service programs to identify risks, improve corrective actions, and reduce warranty exposure
Review, document, and improve coating processes in OEM production settings
Be a primary owner of product-related CAIRs, ensuring accurate entry, proper routing, timely resolution, and closure
Prioritize and respond to technical service needs across assigned accounts
Deliver training, certification support, and standard operating procedures (SOPs) to customers and our teams
Collaborate with Marketing and Product teams to communicate field feedback, support product positioning, and stay current on product updates
Participate in regular customer and internal calls (weekly, bi-weekly, monthly) to agree on performance and priorities
Support continuous improvement programs related to products, tools, and systems
Demonstrate coating application and mixing, including troubleshooting in live production environments
Qualifications
Bachelor's degree or 5+ years of relevant experience in coatings, manufacturing, or a related field
Experience in a large OEM environment as a technician, specialist, or manager
Working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Outlook)
Work with all levels of customer organizations (operators through leadership)
Bilingual (Spanish/French), but not required
Willingness to travel overnight up to 75%
About us: Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Medical, Dental, Vision, and 401k Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
#J-18808-Ljbffr