Senior Account Manager | Commercial
Ramp, San Francisco, CA, United States
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
About The Role Senior Account Managers, Commercial at Ramp are trusted advisors and relationship owners post‑implementation, responsible for driving deep product adoption, spend activation, and long‑term strategic growth across a portfolio of commercial customers. You'll go beyond day‑to‑day account management — leading executive‑level conversations, uncovering multi‑layered customer needs, and proactively identifying opportunities to expand Ramp's footprint. You'll also serve as a mentor and resource for the broader team, helping shape how we engage and grow our customer base.
What You'll Do
Build deep, trust‑based relationships with decision makers and executive stakeholders across your book of business, becoming a go‑to partner and driving genuine excitement around Ramp
Conduct consultative discovery that uncovers second and third‑level pain points, and position solutions that clearly tie to customer needs and business outcomes
Own retention, adoption, and expansion across your portfolio — driving urgency through value‑led conversations and overcoming complex objections with confidence
Develop and execute multi‑threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account
Lead high‑impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience‑tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp's roadmap
Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account‑level planning and reporting
Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer‑side configuration issues and Ramp platform issues to drive faster resolution
Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp's roadmap
Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward
Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team
Collaborate cross‑functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively
What You Need
5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid‑market portfolio
Demonstrated ability to run executive‑level conversations and multi‑thread across complex organizations
Strong discovery and consultative selling skills — you know how to dig beneath the surface and tie solutions to real business pain
Excellent verbal and written communication skills, with the ability to tailor your message to any audience — from finance analysts to C‑suite executives
Strong organizational and project management skills, with the ability to independently prioritize a large, active book of business
Experience maintaining CRM hygiene (Salesforce preferred) and leveraging pipeline data for account forecasting
High adaptability and comfort operating in a fast‑moving, evolving environment
Nice to Haves
Bachelor's degree from an accredited university
Experience in financial services or fintech sales
Background at a high‑growth startup
Proficiency in Salesforce, Outreach, or similar productivity tools
Familiarity with accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) and/or accounting knowledge (CPA a plus)
For candidates located in NYC or SF, the pay range for this role is $164,000 - $225,000.
For candidates located in all other locations, the pay range for this role is $148,000 - $202,000
Benefits (for U.S.-based Full‑time Employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home‑office equipment ordering for all employees
Health and Wellness stipend
In‑office perks: lunch, snacks, drinks, and more
Budget for intra‑office travel
Relocation support to NYC or SF (as needed)
Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.
Other Notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
#J-18808-Ljbffr
About The Role Senior Account Managers, Commercial at Ramp are trusted advisors and relationship owners post‑implementation, responsible for driving deep product adoption, spend activation, and long‑term strategic growth across a portfolio of commercial customers. You'll go beyond day‑to‑day account management — leading executive‑level conversations, uncovering multi‑layered customer needs, and proactively identifying opportunities to expand Ramp's footprint. You'll also serve as a mentor and resource for the broader team, helping shape how we engage and grow our customer base.
What You'll Do
Build deep, trust‑based relationships with decision makers and executive stakeholders across your book of business, becoming a go‑to partner and driving genuine excitement around Ramp
Conduct consultative discovery that uncovers second and third‑level pain points, and position solutions that clearly tie to customer needs and business outcomes
Own retention, adoption, and expansion across your portfolio — driving urgency through value‑led conversations and overcoming complex objections with confidence
Develop and execute multi‑threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account
Lead high‑impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience‑tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp's roadmap
Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account‑level planning and reporting
Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer‑side configuration issues and Ramp platform issues to drive faster resolution
Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp's roadmap
Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward
Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team
Collaborate cross‑functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively
What You Need
5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid‑market portfolio
Demonstrated ability to run executive‑level conversations and multi‑thread across complex organizations
Strong discovery and consultative selling skills — you know how to dig beneath the surface and tie solutions to real business pain
Excellent verbal and written communication skills, with the ability to tailor your message to any audience — from finance analysts to C‑suite executives
Strong organizational and project management skills, with the ability to independently prioritize a large, active book of business
Experience maintaining CRM hygiene (Salesforce preferred) and leveraging pipeline data for account forecasting
High adaptability and comfort operating in a fast‑moving, evolving environment
Nice to Haves
Bachelor's degree from an accredited university
Experience in financial services or fintech sales
Background at a high‑growth startup
Proficiency in Salesforce, Outreach, or similar productivity tools
Familiarity with accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) and/or accounting knowledge (CPA a plus)
For candidates located in NYC or SF, the pay range for this role is $164,000 - $225,000.
For candidates located in all other locations, the pay range for this role is $148,000 - $202,000
Benefits (for U.S.-based Full‑time Employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home‑office equipment ordering for all employees
Health and Wellness stipend
In‑office perks: lunch, snacks, drinks, and more
Budget for intra‑office travel
Relocation support to NYC or SF (as needed)
Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.
Other Notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
#J-18808-Ljbffr