German-Speaking Service Desk Analyst (Remote)

A global tech firm is seeking an Associate Service Desk Analyst to provide first-level support to managed services customers. This role focuses on effective issue management, ensuring customer inquiries are handled professionally throughout the ticket lifecycle. The ideal candidate will have proficiency in Jira and Service Now, as well as strong problem-solving and interpersonal skills. The position offers flexibility and aims to provide a supportive and inclusive work environment. #J-18808-Ljbffr