manufacturing Sales /Customer Service Representative

Job Title: Sales Representative / Customer Service Representative Company: Edgestone Staffing Location: New Bedford Industrial Park, New Bedford, MA Schedule: MondayFriday, 8:00 AM 5:00 PM Pay: $25.00 to $30.00 per hour Job Type: Full-Time Job Description Edgestone Staffing is seeking a motivated and detail-oriented Sales Representative / Customer Service Representative to join our team in the New Bedford Industrial Park. This role combines inside sales, customer service, order management, and marketing support responsibilities within a fast-paced industrial environment. The ideal candidate is proactive, customer-focused, and comfortable working cross-functionally with operations, logistics, and production teams. Key Responsibilities Sell to and service existing accounts via phone and email Source and follow up on new sales leads (direct and indirect) Recommend and execute pricing strategies Develop and process customer quotes in cooperation with the Logistics Manager Review sales contracts and accurately enter order information Create production orders from sales forecasts Plan raw material requirements to support customer forecasts Facilitate communication of technical requirements to the Operations team Initiate and evaluate new product development opportunities Enter and manage quality claims; communicate claim status and resolution to customers Conduct ongoing customer needs analysis and provide after-sales support Transfer orders to production and communicate delivery timelines and inventory levels Perform routine follow-up sales calls Successfully complete all company-required and job-specific training Perform additional duties as assigned Required Experience & Skills 13 years of customer service and/or inside sales experience Currently pursuing or recently completed a degree in Marketing, Communications, Business Administration, or related field (preferred) Strong written and verbal communication skills with an eye for compelling, professional correspondence Ability to work independently and collaboratively in a fast-paced environment Strong organizational skills and attention to detail Ability to analyze customer needs and recommend solutions Comfortable handling multiple priorities simultaneously Technical Knowledge & Preferred Skills Familiarity with SEO tools Experience with Google Analytics and Google Ads Knowledge of Facebook Advertising Experience working with content management systems such as WordPress Basic knowledge of HTML, CSS, JavaScript, or SQL (a plus, not required) Demonstrated interest in digital marketing trends, including performance marketing and e-commerce strategies Proficiency in Microsoft Office Suite What We Offer Competitive pay: $25$30 per hour (based on experience) MondayFriday schedule (8:00 AM 5:00 PM) Opportunity to grow within a dynamic and supportive environment Hands-on experience supporting sales strategy, operations, and customer relationship management If you are driven, organized, and ready to contribute to a growing team, we encourage you to apply today.