Lead Director, Solutions Delivery
CVS Health, Springfield, IL, United States
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Brief Overview Leads the Solutions Delivery vertical responsible for execution of predefined products and ad hoc analytics engagements for pharmaceutical manufacturers. Owns delivery excellence, client satisfaction, scope discipline, and financial performance. Ensures repeatable, scalable execution aligned to product standards and commercial objectives.
Primary Job Duties & Responsibilities
Owns end-to-end delivery governance across all active engagements, ensuring timelines, scope, and quality standards are consistently met
Serves as executive escalation point for client and internal stakeholders
Oversees resource planning, capacity management, and margin performance across the portfolio
Ensures adherence to product standards and prevents unnecessary customization or scope creep
Partners with Commercial, Product, Data, and Strategy teams to align delivery with strategic objectives
Implements standardized playbooks, templates, and performance tracking mechanisms to improve or deliver predictably.
Monitors engagement financials, including revenue realization, cost control, and operational efficiency
Identifies cross-sell and upsell opportunities within existing engagements
Provides coaching and oversight to engagement managers and business analysts to ensure high-quality execution
Education
Bachelor's Degree required (Business Administration, Data Science, Business Analytics, Informatics)
Master's Degree preferred (MBA, Data Science, Business Analytics, Informatics)
Qualifications
10+ years of experience in consulting, pharma services, data delivery, or client engagement leadership
Experience managing multi‑project portfolios and P&L accountability (preferred)
Pay Range $144,200.00 - $288,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/16/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Brief Overview Leads the Solutions Delivery vertical responsible for execution of predefined products and ad hoc analytics engagements for pharmaceutical manufacturers. Owns delivery excellence, client satisfaction, scope discipline, and financial performance. Ensures repeatable, scalable execution aligned to product standards and commercial objectives.
Primary Job Duties & Responsibilities
Owns end-to-end delivery governance across all active engagements, ensuring timelines, scope, and quality standards are consistently met
Serves as executive escalation point for client and internal stakeholders
Oversees resource planning, capacity management, and margin performance across the portfolio
Ensures adherence to product standards and prevents unnecessary customization or scope creep
Partners with Commercial, Product, Data, and Strategy teams to align delivery with strategic objectives
Implements standardized playbooks, templates, and performance tracking mechanisms to improve or deliver predictably.
Monitors engagement financials, including revenue realization, cost control, and operational efficiency
Identifies cross-sell and upsell opportunities within existing engagements
Provides coaching and oversight to engagement managers and business analysts to ensure high-quality execution
Education
Bachelor's Degree required (Business Administration, Data Science, Business Analytics, Informatics)
Master's Degree preferred (MBA, Data Science, Business Analytics, Informatics)
Qualifications
10+ years of experience in consulting, pharma services, data delivery, or client engagement leadership
Experience managing multi‑project portfolios and P&L accountability (preferred)
Pay Range $144,200.00 - $288,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/16/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr