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Call Center Representative

Bath Concepts Independent Dealers, San Antonio, TX, United States


A to Z Bathroom Remodeling

is one of the fastest-growing brands in the acrylic bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers by delivering bathrooms that are attractive, durable, and maintenance-free.

A to Z Bathroom Remodeling of San Antonio

is seeking a Call Center Representative for our

San Antonio, TX

market and surrounding areas to join our winning team. This is a great opportunity to work with a rapidly growing company, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

General Purpose Provide excellent customer service while contacting homeowners by phone to set qualified appointments for free consultations. Accurately input and manage lead information, update reports, and respond to inbound inquiries from advertisements.

Responsibilities

Deliver a scripted pitch to homeowners

Adapt scripts to meet the needs of individual homeowners

Handle questions and overcome objections professionally

Collect and verify homeowner information (name, address, phone number, etc.)

Schedule appointments over the phone

Enter appointment details into the system accurately

Document key details from conversations

Confirm appointments set by canvassers or sales representatives

Schedule appointments for sales representatives

Conduct quality control calls

Answer inbound calls from prospective customers responding to ads

Follow up with homeowners after initial contact

Maintain and update lead information and reports

Qualifications

Strong understanding of sales and marketing principles

Previous experience in telemarketing, sales, marketing, or promotions preferred

Product knowledge (training provided)

Proficiency with basic computer applications

Excellent communication and customer service skills

Apply Today We’d love to hear from you—apply today! We are hiring immediately and look forward to adding you to our growing team.

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