Sales Manager - Madison
Underground Printing, Madison, WI, United States
What makes Underground Printing (UGP) unique is delivering the best customer experience through t-shirts and more!
UGP has experienced rapid growth, ranking on the Inc 5000 fastest growing companies five years in a row. We produce the majority of our printed apparel in our Michigan production facility, with 172,000 SF of screen‑printing and embroidery production and over 300 employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest‑growing online clothing retailers.
We serve both B2C and B2B customers such as non‑profits, retailers, and universities through our store and office locations across the United States. Additionally we help brands and licensors sell online through company‑branded and marketplace websites.
UGP is seeking a dynamic Sales Manager who thrives in a fast‑paced environment. Availability outside regular business hours may be required to ensure excellent customer support and the ability to close deals promptly.
Key Responsibilities
Promote UGP’s core values: show up, work hard, be respectful and honest, strive for excellence, do what you say, and promote DEI.
Convert quotes into sales. Marketing drives quotes; the Sales Manager converts them into orders.
Communicate sales, store, and personnel information to the Regional Manager in a timely manner.
Adhere to the Digital Code of Conduct.
Provide constructive feedback to effect change.
Participate in weekly one‑on‑one meetings with the Regional Sales Manager and the weekly L10 session with the RSM and other sales managers.
Assist in coverage when other UGP team members are unavailable (email, phone, or travel to another UGP location).
Ensure customer satisfaction by delivering the best experience and outcome possible.
Engage with the local community and attend local events (e.g., Downtown Association meetings, chamber of commerce meetings).
Communicate with customers via phone, email, or in person to determine their needs, focusing on the customer rather than the sales manager.
Relay sales and marketing ideas to the Regional Sales Manager.
Work with the National Sales Manager and Head of Marketing to engage customers and drive sales at events and local opportunities.
Responsible for store opening and closing per the checklists, deposit money to the bank, interview, hire, train, and evaluate Store Associates.
Maintain a clean, organized, and welcoming storefront; ensure products are easily identifiable and displayed.
Schedule store hours, handle call‑offs, no‑shows, and shift changes.
Coordinate retail displays to maximize sales (stocks racks, cubbies, etc.).
Supervise time‑card approvals, annual reviews, disciplinary actions, and time‑off requests for Store Associates.
Manage the store during major retail event days (e.g., football weekends, graduations).
Location Madison, WI – In‑person role reporting to the Regional Manager.
Qualifications
Cohort from a 4‑year college or university.
Excellent written and oral communication skills.
Previous sales experience.
Strong typing speed and accuracy.
Highly advanced organizational skills.
Proficiency with Gmail, cloud applications, and social media.
Prior management experience is preferred.
Benefits Full‑time, salaried position with paid time off and paid holidays. Eligible for a 401(k) plan with 4% employer matching. All team members receive a 40% discount.
Health, dental, and vision insurance are provided through Blue Cross Blue Shield, Delta Dental, and Eyemed.
We participate in E‑Verify. For more information about E‑Verify, please visit E‑Verify.gov. We are committed to ensuring that all employees are treated fairly and equitably, regardless of their immigration status.
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UGP has experienced rapid growth, ranking on the Inc 5000 fastest growing companies five years in a row. We produce the majority of our printed apparel in our Michigan production facility, with 172,000 SF of screen‑printing and embroidery production and over 300 employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest‑growing online clothing retailers.
We serve both B2C and B2B customers such as non‑profits, retailers, and universities through our store and office locations across the United States. Additionally we help brands and licensors sell online through company‑branded and marketplace websites.
UGP is seeking a dynamic Sales Manager who thrives in a fast‑paced environment. Availability outside regular business hours may be required to ensure excellent customer support and the ability to close deals promptly.
Key Responsibilities
Promote UGP’s core values: show up, work hard, be respectful and honest, strive for excellence, do what you say, and promote DEI.
Convert quotes into sales. Marketing drives quotes; the Sales Manager converts them into orders.
Communicate sales, store, and personnel information to the Regional Manager in a timely manner.
Adhere to the Digital Code of Conduct.
Provide constructive feedback to effect change.
Participate in weekly one‑on‑one meetings with the Regional Sales Manager and the weekly L10 session with the RSM and other sales managers.
Assist in coverage when other UGP team members are unavailable (email, phone, or travel to another UGP location).
Ensure customer satisfaction by delivering the best experience and outcome possible.
Engage with the local community and attend local events (e.g., Downtown Association meetings, chamber of commerce meetings).
Communicate with customers via phone, email, or in person to determine their needs, focusing on the customer rather than the sales manager.
Relay sales and marketing ideas to the Regional Sales Manager.
Work with the National Sales Manager and Head of Marketing to engage customers and drive sales at events and local opportunities.
Responsible for store opening and closing per the checklists, deposit money to the bank, interview, hire, train, and evaluate Store Associates.
Maintain a clean, organized, and welcoming storefront; ensure products are easily identifiable and displayed.
Schedule store hours, handle call‑offs, no‑shows, and shift changes.
Coordinate retail displays to maximize sales (stocks racks, cubbies, etc.).
Supervise time‑card approvals, annual reviews, disciplinary actions, and time‑off requests for Store Associates.
Manage the store during major retail event days (e.g., football weekends, graduations).
Location Madison, WI – In‑person role reporting to the Regional Manager.
Qualifications
Cohort from a 4‑year college or university.
Excellent written and oral communication skills.
Previous sales experience.
Strong typing speed and accuracy.
Highly advanced organizational skills.
Proficiency with Gmail, cloud applications, and social media.
Prior management experience is preferred.
Benefits Full‑time, salaried position with paid time off and paid holidays. Eligible for a 401(k) plan with 4% employer matching. All team members receive a 40% discount.
Health, dental, and vision insurance are provided through Blue Cross Blue Shield, Delta Dental, and Eyemed.
We participate in E‑Verify. For more information about E‑Verify, please visit E‑Verify.gov. We are committed to ensuring that all employees are treated fairly and equitably, regardless of their immigration status.
#J-18808-Ljbffr