Customer Service Representative
Curana Health, Lafayette, LA, United States
At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it.
As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.
Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.
If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.
Summary For more information about our company, visit CuranaHealth.com.
The Customer Service Representative serves as a key point of contact for patients, helping answer billing and insurance questions, process payments, and ensure accurate account information. This role plays an important part in delivering a positive patient experience through clear communication, attention to detail, and compassionate support.
Essential Duties & Responsibilities
Serve as a friendly and knowledgeable first point of contact for patients, handling inbound and outbound calls to answer questions about balances, coverage, and billing
Update and maintain accurate patient demographic and insurance information in our systems
Document call details clearly to ensure seamless follow-up and continuity of care
Verify insurance information and support claims submission
Process patient payments over the phone with accuracy and care
Educate patients on deductibles, co-pays, and other financial responsibilities in a clear, compassionate way
Deliver every interaction with professionalism, patience, and empathy
Support additional tasks as needed to help the team and organization succeed
Other duties as assigend
Qualifications
High school diploma or equivalent required
Strong verbal communication and listening skills
Ability to manage multiple tasks and prioritize effectively
High ethical standards and commitment to confidentiality
Patient-focused, professional, and courteous approach
Other duties as assigned
We’re thrilled to announce that Curana Health has been named the 147 th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16 th in the “Healthcare & Medical” industry category and 21 st in Texas.
This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.
#J-18808-Ljbffr
As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities.
Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.
If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you.
Summary For more information about our company, visit CuranaHealth.com.
The Customer Service Representative serves as a key point of contact for patients, helping answer billing and insurance questions, process payments, and ensure accurate account information. This role plays an important part in delivering a positive patient experience through clear communication, attention to detail, and compassionate support.
Essential Duties & Responsibilities
Serve as a friendly and knowledgeable first point of contact for patients, handling inbound and outbound calls to answer questions about balances, coverage, and billing
Update and maintain accurate patient demographic and insurance information in our systems
Document call details clearly to ensure seamless follow-up and continuity of care
Verify insurance information and support claims submission
Process patient payments over the phone with accuracy and care
Educate patients on deductibles, co-pays, and other financial responsibilities in a clear, compassionate way
Deliver every interaction with professionalism, patience, and empathy
Support additional tasks as needed to help the team and organization succeed
Other duties as assigend
Qualifications
High school diploma or equivalent required
Strong verbal communication and listening skills
Ability to manage multiple tasks and prioritize effectively
High ethical standards and commitment to confidentiality
Patient-focused, professional, and courteous approach
Other duties as assigned
We’re thrilled to announce that Curana Health has been named the 147 th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16 th in the “Healthcare & Medical” industry category and 21 st in Texas.
This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.
#J-18808-Ljbffr