Customer Service Representative
Insight Global, Casa Grande, AZ, United States
Qualifications
Very strong attention to detail and high accuracy when working with numbers and data Excellent command of written and spoken English (additional language is a strong advantage) Very good computer skills – fast and accurate typing, confident Excel user Previous experience with ERP order processing (SAP, Dynamics, Navision, Odoo, Infor, Epicor, etc.) Experience in customer service / order administration (min. 1–2 years) Strong advantage / highly valued
Previous experience in chemical distribution / industrial B2B environment Basic knowledge of dangerous goods transport regulations (ADR, IMDG, IATA) Experience with chemical product codes, packaging types, UN numbers Familiarity with credit management processes and billing in B2B environment Main Responsibilities
Order Entry & Processing (60–70% of time)
Receive, verify and accurately enter customer orders into the ERP system (SAP/WMS) Check order details against customer contracts, credit limits, product restrictions and regulatory requirements Coordinate with Sales, Credit Control, Warehouse Planning and Dangerous Goods Compliance teams when needed Order Follow-up & Status Management
Communicate realistic ETAs and any delays to customers (email + phone) Manage customer expectations especially regarding hazardous material transport restrictions and lead times Order Closure & Documentation
Verify order completion against delivery documents / PODs / transport documents Close orders in the system in a timely manner Archive required documentation according to internal & regulatory requirements Prepare and verify billing data (prices, surcharges, transport costs, taxes, waste fees etc.) Create / release customer invoices in cooperation with Finance department Handle basic invoice disputes and credit note requests Customer Communication
Serve as main point of contact for order-related questions (status, delivery date, documentation) Handle routine customer inquiries via phone and email professionally and promptly Maintain high level of service while strictly following safety & compliance rules
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Very strong attention to detail and high accuracy when working with numbers and data Excellent command of written and spoken English (additional language is a strong advantage) Very good computer skills – fast and accurate typing, confident Excel user Previous experience with ERP order processing (SAP, Dynamics, Navision, Odoo, Infor, Epicor, etc.) Experience in customer service / order administration (min. 1–2 years) Strong advantage / highly valued
Previous experience in chemical distribution / industrial B2B environment Basic knowledge of dangerous goods transport regulations (ADR, IMDG, IATA) Experience with chemical product codes, packaging types, UN numbers Familiarity with credit management processes and billing in B2B environment Main Responsibilities
Order Entry & Processing (60–70% of time)
Receive, verify and accurately enter customer orders into the ERP system (SAP/WMS) Check order details against customer contracts, credit limits, product restrictions and regulatory requirements Coordinate with Sales, Credit Control, Warehouse Planning and Dangerous Goods Compliance teams when needed Order Follow-up & Status Management
Communicate realistic ETAs and any delays to customers (email + phone) Manage customer expectations especially regarding hazardous material transport restrictions and lead times Order Closure & Documentation
Verify order completion against delivery documents / PODs / transport documents Close orders in the system in a timely manner Archive required documentation according to internal & regulatory requirements Prepare and verify billing data (prices, surcharges, transport costs, taxes, waste fees etc.) Create / release customer invoices in cooperation with Finance department Handle basic invoice disputes and credit note requests Customer Communication
Serve as main point of contact for order-related questions (status, delivery date, documentation) Handle routine customer inquiries via phone and email professionally and promptly Maintain high level of service while strictly following safety & compliance rules
#J-18808-Ljbffr