Sales Support Specialist
Starfish Storage Corporation, Waltham, MA, United States
How to Apply
Provide the following required materials:
Resume
Cover Letter
– In your application, you must submit a cover letter that specifically addresses the following:
Describe something you have worked on previously where a small numerical or data error would have had meaningful consequences. How did you ensure accuracy, and where could things have gone wrong?
In your past employment, have you worked for companies in data protection, file management, object storage, or related spaces?
In most roles, following established processes is critical—but exceptions do arise. Describe a specific situation where you chose not to follow a defined process. What factors led to that decision, what risks did you consider, and what was the outcome?
What unique skills would you bring to our team?
Location Your home office or our Waltham, MA HQ or hybrid
Qualifications
University undergraduate degree required
Strong analytical and quantitative skills (Excel / Google Sheets proficiency required)
A minimum of two years' experience supporting sales within an enterprise software or IT products and technologies environment is required.
Excellent written and verbal communication skills
Highly detail-oriented with strong organizational abilities
Ability to work both collaboratively and independently while managing multiple priorities in a fast-paced environment
Current authorization (or soon to be authorized) to work full-time in the United States
Familiarity with information technology, storage systems, or data infrastructure is a strong plus
About Starfish Storage Starfish Storage is an established company that maintains a startup culture mindset. We cater to a diverse client base, serving industries such as life sciences, artificial intelligence, and research computing. Our technology is critical to modern organizations, helping customers organize, manage, and move the tens of billions of files central to their operations.
Job Overview We are seeking a Sales Support Specialist to work closely with our sales team in supporting complex, high-value client engagements. This role is not traditional back-office support — you will play a key role in supporting revenue-generating activities while ensuring the accuracy and execution of complex sales processes.
You will work on quoting, client interactions, and on internal coordination—gaining exposure to both the technical and commercial sides of the business. This role is ideal for someone who is analytical, detail-driven, able to work well in a team as well as individually, and interested in building a career in a technical, client-focused environment. As a growing company, our staff have the opportunity to grow into roles with greater responsibility across sales, operations, or customer-facing functions.
Responsibilities and Duties include:
Develop detailed, accurate quotes requiring the application of complex pricing structures
Support the creation and delivery of software licensing and related customer deliverables
Manage and track customer support renewals through proactive, multi-touch engagementMonitor license utilization and assist in identifying opportunities within existing accounts
Maintain accurate and up-to-date CRM records across prospects, clients, and partners
Translate meeting discussions into clear, actionable updates
Review reporting and ensure timely follow-up across the sales team
Contribute to detailed internal documentation and process improvement initiatives
Collaborate with sales and leadership to improve efficiency and support business growth
Benefits
We recognize that satisfaction and well-being are essential to long-term sustainability and business success. Full-time employees are eligible for the following benefits:
Salary with potential for future commissions
Multiple health insurance options
Medical FSA and Dependent Care FSA
Dental insurance
Vision insurance
401(k) savings plan with employer matching
Employer-sponsored long-term disability insurance
Paid holidays and PTO (increasing with tenure)
Discounted health club membership
Many opportunities for growth
Equal Opportunity Employer
Starfish Storage provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status, in accordance with applicable federal, state, and local laws.
This position may require a background check.
Estimated Salary Range $65k–$105k per year
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Resume
Cover Letter
– In your application, you must submit a cover letter that specifically addresses the following:
Describe something you have worked on previously where a small numerical or data error would have had meaningful consequences. How did you ensure accuracy, and where could things have gone wrong?
In your past employment, have you worked for companies in data protection, file management, object storage, or related spaces?
In most roles, following established processes is critical—but exceptions do arise. Describe a specific situation where you chose not to follow a defined process. What factors led to that decision, what risks did you consider, and what was the outcome?
What unique skills would you bring to our team?
Location Your home office or our Waltham, MA HQ or hybrid
Qualifications
University undergraduate degree required
Strong analytical and quantitative skills (Excel / Google Sheets proficiency required)
A minimum of two years' experience supporting sales within an enterprise software or IT products and technologies environment is required.
Excellent written and verbal communication skills
Highly detail-oriented with strong organizational abilities
Ability to work both collaboratively and independently while managing multiple priorities in a fast-paced environment
Current authorization (or soon to be authorized) to work full-time in the United States
Familiarity with information technology, storage systems, or data infrastructure is a strong plus
About Starfish Storage Starfish Storage is an established company that maintains a startup culture mindset. We cater to a diverse client base, serving industries such as life sciences, artificial intelligence, and research computing. Our technology is critical to modern organizations, helping customers organize, manage, and move the tens of billions of files central to their operations.
Job Overview We are seeking a Sales Support Specialist to work closely with our sales team in supporting complex, high-value client engagements. This role is not traditional back-office support — you will play a key role in supporting revenue-generating activities while ensuring the accuracy and execution of complex sales processes.
You will work on quoting, client interactions, and on internal coordination—gaining exposure to both the technical and commercial sides of the business. This role is ideal for someone who is analytical, detail-driven, able to work well in a team as well as individually, and interested in building a career in a technical, client-focused environment. As a growing company, our staff have the opportunity to grow into roles with greater responsibility across sales, operations, or customer-facing functions.
Responsibilities and Duties include:
Develop detailed, accurate quotes requiring the application of complex pricing structures
Support the creation and delivery of software licensing and related customer deliverables
Manage and track customer support renewals through proactive, multi-touch engagementMonitor license utilization and assist in identifying opportunities within existing accounts
Maintain accurate and up-to-date CRM records across prospects, clients, and partners
Translate meeting discussions into clear, actionable updates
Review reporting and ensure timely follow-up across the sales team
Contribute to detailed internal documentation and process improvement initiatives
Collaborate with sales and leadership to improve efficiency and support business growth
Benefits
We recognize that satisfaction and well-being are essential to long-term sustainability and business success. Full-time employees are eligible for the following benefits:
Salary with potential for future commissions
Multiple health insurance options
Medical FSA and Dependent Care FSA
Dental insurance
Vision insurance
401(k) savings plan with employer matching
Employer-sponsored long-term disability insurance
Paid holidays and PTO (increasing with tenure)
Discounted health club membership
Many opportunities for growth
Equal Opportunity Employer
Starfish Storage provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status, in accordance with applicable federal, state, and local laws.
This position may require a background check.
Estimated Salary Range $65k–$105k per year
#J-18808-Ljbffr