Client Manager
Aldridge Pite, LLP, Atlanta, GA, United States
Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create workflow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.
POSITION SUMMARY: The Client Manager is responsible for maintaining and enhancing relationships with clients and ensuring client satisfaction through periodic client meetings and discussions, monitoring of client systems, and driving productivity of work for assigned client. This dialog should cover service levels, plan utilization, client retention and performance.
This position should also proactively manage and seek opportunities with clients to determine strategies to manage the client portfolio, including client SLAs and scorecards. Additionally, this position should work closely with operations staff, and may provide training within the firm on client specific directives. The ideal candidate will possess strong verbal and written communications skills, along with a solid knowledge of the industry. This is a fully remote position, and therefore requires a self-starter. The Client Manager is a professional level position that requires the ability to work both independently and as part of a team.
MINIMUM QUALIFICATIONS:
3-5 years Default industry knowledge required
College degree required
Proficiency in Microsoft Excel, PowerPoint, and Word
Highly organized with strong attention paid to detail and accuracy
Excellent written and verbal communication skills
Strong team player and able to work effectively in a team environment
Self-starter with exceptional ability to identify and solve problems
Able to adjust to the rapid pace of the Department and meet deadlines without sacrificing quality
Able to occasionally work evenings or weekends in order to complete objectives
Ability to travel occasionally as position requires (no more than once a quarter)
Exceptional customer service skills
Proven excellence in building and maintaining relationships
Strong commitment to quality standards
Proven prioritization and organizational skills
Ability to work on multiple tasks simultaneously
Ability to quickly react to change in a positive and productive manner
Ability to handle all essential tasks that are assigned
Ability to lead and deliver an excellent service to clients
ESSENTIAL DUTIES / PRIMARY RESPONSIBILITIES:
Drive action plans around underperforming client portfolios
Serve as an escalation contact and ensures client issues are addressed by the appropriate teams
Ensure clients are aware of any change related processes and procedures including operational changes
Partner with internal teams to facilitate timely resolution of issues or problems presented by clients and compliance
Solicit client feedback on firm’s performance
Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship
Works to maintain and grow the client relationship while ensuring ongoing customer service
Drive more volume in new states and existing states
Build relationships with liaisons at clients
Maintain appropriate escalation contacts at client
Build knowledge and understanding around default portfolios in multiple states
Know and understand client’s scorecard and metrics/SLAs inside and out
Know and understand client directives or best practices inside and out
Keep abreast of assigned client audits and findings
Manage client’s volume trends, market share and performance
Attend all assigned client calls and assist in management of calls
Partner with operations to ensure that client feedback is communicated to appropriate department and push operations managers to meet client SLAs
Weekly or monthly check in calls with client – one on one
BENEFITS:
Company Paid Life and Disability Insurance plans
Medical, Dental and Vision Plans with Prescription coverage
401K Retirement Savings Plan
Flexible scheduling (within reason, depending on position)
Generous PTO plan for all full-time employees
Full equipment station at no cost for remote employees, including dual monitors
Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
Wellness programs and employee discounts
Learning and development training opportunities for both personal and professional growth
And so much more!
EEO STATEMENT: Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
#J-18808-Ljbffr
POSITION SUMMARY: The Client Manager is responsible for maintaining and enhancing relationships with clients and ensuring client satisfaction through periodic client meetings and discussions, monitoring of client systems, and driving productivity of work for assigned client. This dialog should cover service levels, plan utilization, client retention and performance.
This position should also proactively manage and seek opportunities with clients to determine strategies to manage the client portfolio, including client SLAs and scorecards. Additionally, this position should work closely with operations staff, and may provide training within the firm on client specific directives. The ideal candidate will possess strong verbal and written communications skills, along with a solid knowledge of the industry. This is a fully remote position, and therefore requires a self-starter. The Client Manager is a professional level position that requires the ability to work both independently and as part of a team.
MINIMUM QUALIFICATIONS:
3-5 years Default industry knowledge required
College degree required
Proficiency in Microsoft Excel, PowerPoint, and Word
Highly organized with strong attention paid to detail and accuracy
Excellent written and verbal communication skills
Strong team player and able to work effectively in a team environment
Self-starter with exceptional ability to identify and solve problems
Able to adjust to the rapid pace of the Department and meet deadlines without sacrificing quality
Able to occasionally work evenings or weekends in order to complete objectives
Ability to travel occasionally as position requires (no more than once a quarter)
Exceptional customer service skills
Proven excellence in building and maintaining relationships
Strong commitment to quality standards
Proven prioritization and organizational skills
Ability to work on multiple tasks simultaneously
Ability to quickly react to change in a positive and productive manner
Ability to handle all essential tasks that are assigned
Ability to lead and deliver an excellent service to clients
ESSENTIAL DUTIES / PRIMARY RESPONSIBILITIES:
Drive action plans around underperforming client portfolios
Serve as an escalation contact and ensures client issues are addressed by the appropriate teams
Ensure clients are aware of any change related processes and procedures including operational changes
Partner with internal teams to facilitate timely resolution of issues or problems presented by clients and compliance
Solicit client feedback on firm’s performance
Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship
Works to maintain and grow the client relationship while ensuring ongoing customer service
Drive more volume in new states and existing states
Build relationships with liaisons at clients
Maintain appropriate escalation contacts at client
Build knowledge and understanding around default portfolios in multiple states
Know and understand client’s scorecard and metrics/SLAs inside and out
Know and understand client directives or best practices inside and out
Keep abreast of assigned client audits and findings
Manage client’s volume trends, market share and performance
Attend all assigned client calls and assist in management of calls
Partner with operations to ensure that client feedback is communicated to appropriate department and push operations managers to meet client SLAs
Weekly or monthly check in calls with client – one on one
BENEFITS:
Company Paid Life and Disability Insurance plans
Medical, Dental and Vision Plans with Prescription coverage
401K Retirement Savings Plan
Flexible scheduling (within reason, depending on position)
Generous PTO plan for all full-time employees
Full equipment station at no cost for remote employees, including dual monitors
Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
Wellness programs and employee discounts
Learning and development training opportunities for both personal and professional growth
And so much more!
EEO STATEMENT: Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
#J-18808-Ljbffr