Account Manager
All Points Investigations, LLC, Orlando, FL, United States
All Points Investigations, LLC is a leading global investigations firm known for its expertise in cyber and physical investigations across industries such as social media, pharmaceuticals, automotive, and more. Founded by seasoned professionals with backgrounds in national security and corporate investigations, the firm serves clients from Fortune 100 and Fortune 20 companies. Services encompass areas like brand protection, supply chain, counterfeit detection, cyber scams, surveillance, and due diligence. Operating across nearly all 50 U.S. states and over 100 countries globally, the company brings decades of investigative experience and innovation to its operations. Licensed in Florida (Agency License A1800260), All Points Investigations has established itself as a trusted partner in safeguarding organizational integrity.
Role Description All Points Investigations, LLC is seeking a Full-Time Account Manager based in the Central Florida region to support and expand client relationships across corporate, legal, insurance, and investigative sectors.
The Account Manager serves as the primary client liaison, managing investigative engagements from intake through completion while ensuring exceptional client service, operational coordination, and business development.
This role is primarily remote, with occasional travel required for client meetings, conferences, or coordination with investigators and partners.
The ideal candidate is highly organized, discreet, and comfortable working within sensitive investigative environments involving cyber investigations, brand protection, litigation support, and corporate intelligence matters. (All Points Investigations, LLC)
Key Responsibilities Client Relationship Management
Serve as the primary point of contact for assigned clients including law firms, corporations, insurance companies, and private clients.
Maintain strong relationships with clients through proactive communication and regular case updates.
Ensure client needs, expectations, and investigative objectives are clearly documented and communicated internally.
Provide professional guidance to clients regarding investigative services and capabilities.
Case Coordination
Manage investigative engagements from intake through completion.
Coordinate with investigators, analysts, surveillance teams, and external partners.
Track project milestones, deliverables, and deadlines.
Ensure case documentation and reports meet internal quality standards.
Assist with preparation and delivery of investigative reports.
Business Development Support
Identify opportunities for additional services or expanded engagements.
Support new client onboarding and proposal development.
Assist leadership with relationship building within key sectors:
Law firms
Corporate security departments
Brand protection teams
Other investigative agencies
Represent the firm at industry events, conferences, and networking opportunities when required.
Administrative and Operational Support
Maintain accurate records within CRM and case management systems.
Assist with client billing coordination and engagement tracking.
Support internal operational workflows including:
Case intake
Documentation and compliance
Quality Assurance
Ensure investigative engagements maintain the firm’s standards of accuracy, discretion, and professionalism.
Verify deliverables meet client expectations and legal requirements.
Required Qualifications Education / Experience
Bachelor’s degree preferred in one of the following:
Criminal Justice
Business
Cybersecurity
Legal Studies
Communications
3+ years experience in one or more areas:
Investigations
Account management
Legal services
Insurance claims or SIU
Corporate security
Consulting services
Professional Skills
Excellent written and verbal communication skills
Strong organizational and project management ability
Ability to manage multiple investigative engagements simultaneously
High level of discretion and confidentiality
Ability to work independently in a remote environment
Technical Skills
Familiarity with:
CRM systems
Case management software
Microsoft Office / Google Workspace
Comfort working with investigative reports, legal documents, and research findings.
Preferred Qualifications
Experience working in:
Private investigations
OSINT or cyber investigations
Litigation support
Brand protection or anti-counterfeiting investigations
Existing professional relationships within:
Law firms
Knowledge of investigative workflows such as:
fraud investigations
threat assessments.
Key Traits for Success
Professional and polished client communication
Strong judgment when dealing with sensitive or confidential matters
Ability to manage complex cases involving multiple stakeholders
Curiosity and investigative mindset
High attention to detail
Compensation for this role will mirror the candidate’s experience, qualifications, and industry standards, as determined at the discretion of All Points Investigations, LLC.
The compensation structure includes:
Base Salary – Competitive salary commensurate with experience, expertise, and demonstrated capabilities.
Commission Opportunities – Commission incentives tied to new business development, client growth, and revenue generated through managed accounts.
Performance Appreciation – The commission structure is designed to recognize and reward initiative, client relationship development, and contributions to firm growth.
Flexible Work Environment – Primarily remote work arrangement with some office trainings and visits, occasional travel for client meetings, conferences, and operational coordination.
Professional Development Opportunities – Exposure to advanced investigative disciplines including cyber investigations, intelligence analysis, litigation support, and corporate risk investigations.
Compensation terms, commission structures, and performance metrics will be discussed with qualified candidates during the hiring process.
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Role Description All Points Investigations, LLC is seeking a Full-Time Account Manager based in the Central Florida region to support and expand client relationships across corporate, legal, insurance, and investigative sectors.
The Account Manager serves as the primary client liaison, managing investigative engagements from intake through completion while ensuring exceptional client service, operational coordination, and business development.
This role is primarily remote, with occasional travel required for client meetings, conferences, or coordination with investigators and partners.
The ideal candidate is highly organized, discreet, and comfortable working within sensitive investigative environments involving cyber investigations, brand protection, litigation support, and corporate intelligence matters. (All Points Investigations, LLC)
Key Responsibilities Client Relationship Management
Serve as the primary point of contact for assigned clients including law firms, corporations, insurance companies, and private clients.
Maintain strong relationships with clients through proactive communication and regular case updates.
Ensure client needs, expectations, and investigative objectives are clearly documented and communicated internally.
Provide professional guidance to clients regarding investigative services and capabilities.
Case Coordination
Manage investigative engagements from intake through completion.
Coordinate with investigators, analysts, surveillance teams, and external partners.
Track project milestones, deliverables, and deadlines.
Ensure case documentation and reports meet internal quality standards.
Assist with preparation and delivery of investigative reports.
Business Development Support
Identify opportunities for additional services or expanded engagements.
Support new client onboarding and proposal development.
Assist leadership with relationship building within key sectors:
Law firms
Corporate security departments
Brand protection teams
Other investigative agencies
Represent the firm at industry events, conferences, and networking opportunities when required.
Administrative and Operational Support
Maintain accurate records within CRM and case management systems.
Assist with client billing coordination and engagement tracking.
Support internal operational workflows including:
Case intake
Documentation and compliance
Quality Assurance
Ensure investigative engagements maintain the firm’s standards of accuracy, discretion, and professionalism.
Verify deliverables meet client expectations and legal requirements.
Required Qualifications Education / Experience
Bachelor’s degree preferred in one of the following:
Criminal Justice
Business
Cybersecurity
Legal Studies
Communications
3+ years experience in one or more areas:
Investigations
Account management
Legal services
Insurance claims or SIU
Corporate security
Consulting services
Professional Skills
Excellent written and verbal communication skills
Strong organizational and project management ability
Ability to manage multiple investigative engagements simultaneously
High level of discretion and confidentiality
Ability to work independently in a remote environment
Technical Skills
Familiarity with:
CRM systems
Case management software
Microsoft Office / Google Workspace
Comfort working with investigative reports, legal documents, and research findings.
Preferred Qualifications
Experience working in:
Private investigations
OSINT or cyber investigations
Litigation support
Brand protection or anti-counterfeiting investigations
Existing professional relationships within:
Law firms
Knowledge of investigative workflows such as:
fraud investigations
threat assessments.
Key Traits for Success
Professional and polished client communication
Strong judgment when dealing with sensitive or confidential matters
Ability to manage complex cases involving multiple stakeholders
Curiosity and investigative mindset
High attention to detail
Compensation for this role will mirror the candidate’s experience, qualifications, and industry standards, as determined at the discretion of All Points Investigations, LLC.
The compensation structure includes:
Base Salary – Competitive salary commensurate with experience, expertise, and demonstrated capabilities.
Commission Opportunities – Commission incentives tied to new business development, client growth, and revenue generated through managed accounts.
Performance Appreciation – The commission structure is designed to recognize and reward initiative, client relationship development, and contributions to firm growth.
Flexible Work Environment – Primarily remote work arrangement with some office trainings and visits, occasional travel for client meetings, conferences, and operational coordination.
Professional Development Opportunities – Exposure to advanced investigative disciplines including cyber investigations, intelligence analysis, litigation support, and corporate risk investigations.
Compensation terms, commission structures, and performance metrics will be discussed with qualified candidates during the hiring process.
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