Customer Experience And Sales Specialist
A&A Lawn Care and Landscaping, Covington, KY, United States
At A&A Lawncare, our Customer Experience Specialists help customers solve problems, improve their lawns, and discover services that make their lives easier and lawns more lush! This role combines customer service and consultative sales, giving you valuable professional experience while working with a supportive team. We're looking forward to meeting you!
Responsibilities Overview
Provide exceptional customer service to homeowners and commercial property partners via phone, email, and live chat
Answer inquiries about lawn care options and help customers choose the right services for their property
Assist customers with scheduling, service changes, and account updates
Identify opportunities to upsell services that benefit the customer’s lawn
Accurately document conversations and maintain customer records
Work with internal teams to ensure customer needs are resolved quickly
In addition to inbound customer support, this role also includes outbound sales with customers who have already expressed interest in our services. These are
not cold calls —every conversation will be with individuals who have previously contacted our company, requested information, received a quote, or are existing customers. The focus is on
consultative conversations and problem-solving , helping customers make informed decisions rather than applying high-pressure sales tactics.
Why You'll Love Working Here
Gain real-world business and sales experience
Supportive team environment with training and mentorship
Competitive pay plus free lawn care services
Great experience for students interested in business, communications, marketing, or sales careers
Grow at Your Own Pace Through Customer Experience Pathway We offer a Customer Experience Career Pathway that allows team members to grow and advance at their own pace as they build skills and experience. There are five levels on the Customer Experience Pathway (CEP).
After your first year, CEPs are evaluated quarterly, allowing team members to progress through levels as they demonstrate mastery of each skillset. Each advancement includes a pay increase typically ranging from $0.50 to $2.00 per hour, rewarding continued growth, performance, and expanded responsibilities.
Customer service experience preferred but not required
Strong communication and phone skills
Comfortable talking with customers and recommending solutions
Ability to stay organized and accurately enter information into computer systems
Positive attitude and willingness to learn
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Responsibilities Overview
Provide exceptional customer service to homeowners and commercial property partners via phone, email, and live chat
Answer inquiries about lawn care options and help customers choose the right services for their property
Assist customers with scheduling, service changes, and account updates
Identify opportunities to upsell services that benefit the customer’s lawn
Accurately document conversations and maintain customer records
Work with internal teams to ensure customer needs are resolved quickly
In addition to inbound customer support, this role also includes outbound sales with customers who have already expressed interest in our services. These are
not cold calls —every conversation will be with individuals who have previously contacted our company, requested information, received a quote, or are existing customers. The focus is on
consultative conversations and problem-solving , helping customers make informed decisions rather than applying high-pressure sales tactics.
Why You'll Love Working Here
Gain real-world business and sales experience
Supportive team environment with training and mentorship
Competitive pay plus free lawn care services
Great experience for students interested in business, communications, marketing, or sales careers
Grow at Your Own Pace Through Customer Experience Pathway We offer a Customer Experience Career Pathway that allows team members to grow and advance at their own pace as they build skills and experience. There are five levels on the Customer Experience Pathway (CEP).
After your first year, CEPs are evaluated quarterly, allowing team members to progress through levels as they demonstrate mastery of each skillset. Each advancement includes a pay increase typically ranging from $0.50 to $2.00 per hour, rewarding continued growth, performance, and expanded responsibilities.
Customer service experience preferred but not required
Strong communication and phone skills
Comfortable talking with customers and recommending solutions
Ability to stay organized and accurately enter information into computer systems
Positive attitude and willingness to learn
#J-18808-Ljbffr