Key Account Manager
People Freight | Freight Forwarding & Logistics Recruitment Specialists, Elk Grove Village, IL, United States
The role is responsible for managing and growing strategic customer relationships within the import and export freight forwarding division. This role serves as the primary point of contact for high-value clients, ensuring service excellence, driving account growth, and coordinating cross-functional logistics operations.
What We Offer
Competitive base salary of $100,000 plus bonus potential
Opportunities for career growth within a global organization
Dynamic and collaborative work environment
Key Responsibilities
Manage a portfolio of key accounts, acting as the main liaison between clients and internal teams
Develop and maintain strong, long-term client relationships to ensure high customer satisfaction and retention
Identify opportunities to grow existing accounts through additional services and solutions
Coordinate import and export shipments across air, ocean, and ground modes
Work closely with operations, pricing, and customer service teams to deliver seamless logistics solutions
Monitor shipment performance, resolve service issues, and proactively communicate updates to clients
Prepare and deliver business reviews, reporting on KPIs, service levels, and improvement initiatives
Negotiate rates and contracts in collaboration with internal stakeholders
Stay informed on international trade regulations, compliance requirements, and market trends
Qualifications
5+ years of experience in freight forwarding, logistics, or international transportation
Strong knowledge of import/export processes, Incoterms, and global shipping practices
Proven experience managing key accounts and driving revenue growth
Excellent communication, negotiation, and relationship management skills
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What We Offer
Competitive base salary of $100,000 plus bonus potential
Opportunities for career growth within a global organization
Dynamic and collaborative work environment
Key Responsibilities
Manage a portfolio of key accounts, acting as the main liaison between clients and internal teams
Develop and maintain strong, long-term client relationships to ensure high customer satisfaction and retention
Identify opportunities to grow existing accounts through additional services and solutions
Coordinate import and export shipments across air, ocean, and ground modes
Work closely with operations, pricing, and customer service teams to deliver seamless logistics solutions
Monitor shipment performance, resolve service issues, and proactively communicate updates to clients
Prepare and deliver business reviews, reporting on KPIs, service levels, and improvement initiatives
Negotiate rates and contracts in collaboration with internal stakeholders
Stay informed on international trade regulations, compliance requirements, and market trends
Qualifications
5+ years of experience in freight forwarding, logistics, or international transportation
Strong knowledge of import/export processes, Incoterms, and global shipping practices
Proven experience managing key accounts and driving revenue growth
Excellent communication, negotiation, and relationship management skills
#J-18808-Ljbffr