Call Center Representative
TEKsystems, Diamond Bar, CA, United States
Job Overview
Department is tax specific.
Take inbound calls regarding property tax related questions. Outbound calls for follow up with customer. Will receive faxes and emails that will require research and be sent to appropriate lender/clients. Need to be able to use multiple screens and 5 – 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next. Ability to adapt to changes. Use MSP and Blacknight application. Comfortable with escalation calls and ability to deescalate.
Skills
Mortgage, Property tax, Call center, excel data entry, customer support
Mortgage, Property tax, Call center
Additional Skills & Qualifications
Call center experience required
Tax or mortgage call center experience HIGHLY preferred
Experience Level Expert Level
Job Type & Location This is a Contract to Hire position based out of Pomona, CA.
Pay And Benefits The pay range for this position is $18.00 – $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a hybrid position in Pomona, CA. Application Deadline: This position is anticipated to close on Mar 27, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Take inbound calls regarding property tax related questions. Outbound calls for follow up with customer. Will receive faxes and emails that will require research and be sent to appropriate lender/clients. Need to be able to use multiple screens and 5 – 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next. Ability to adapt to changes. Use MSP and Blacknight application. Comfortable with escalation calls and ability to deescalate.
Skills
Mortgage, Property tax, Call center, excel data entry, customer support
Mortgage, Property tax, Call center
Additional Skills & Qualifications
Call center experience required
Tax or mortgage call center experience HIGHLY preferred
Experience Level Expert Level
Job Type & Location This is a Contract to Hire position based out of Pomona, CA.
Pay And Benefits The pay range for this position is $18.00 – $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a hybrid position in Pomona, CA. Application Deadline: This position is anticipated to close on Mar 27, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr