B2B Customer Service Representative
W3Global, Albertville, MN, United States
About The Role
Company is a fast‑growing automotive accessories brand with a powerful B2B network spanning ~400 jobbers, multiple eCommerce platforms, regional and national distributors, and major retail partners. We are looking for a driven, organized, and customer‑focused
B2B Customer Service Representative
to own the full customer experience for our wholesale and commercial accounts. This is a ground‑floor opportunity with significant upside. The right person will have a big opportunity for growth and advancement.
Position Details Type: Full‑Time In‑Person Only
What You’ll Do
Serve as the primary point of contact for all B2B customers: jobbers, eCommerce operators, regional distributors, and national accounts
Manage account setup and onboarding for new customers
Process and track orders, resolve fulfillment issues, and communicate shipping updates
Handle inbound inquiries, questions, and escalations professionally and in a timely manner
Collaborate with external sales reps to support account retention and growth (Should possess an upbeat personality)
Make outbound sales calls to custom leads – converting prospects into happy customers through leads for our custom seat covers
Identify upsell and cross‑sell opportunities within existing accounts
Maintain accurate records in our CRM and order management systems
Represent company at industry events, including SEMA 2026
Contribute to process improvements as our B2B division scales
Who You Are
Organized, proactive, and comfortable managing a high volume of accounts simultaneously
An excellent communicator – professional in writing and confident on the phone
Solution‑oriented: you don't pass problems, you solve them
Comfortable making sales calls and motivated by the earning potential that comes with closing new business
Interested in growing with a company long‑term and stepping into leadership
Comfortable working fully in‑person, on‑site every day
Background in automotive, wholesale distribution, or product sales is a plus
Requirements
2+ years in customer service, account management, or B2B sales support preferred
Align with Company Core Values (10x, Drive, Strategic Foresight, Positive Resilience, Customer‑centric)
Strong written and verbal communication skills
Experience with CRM platforms, email tools, and order management systems
Ability to manage multiple accounts and priorities simultaneously
Comfortable making outbound sales calls to warm and custom leads
Willingness to travel for trade shows (SEMA 2026 and others)
High school diploma or GED required; associate's or bachelor's degree preferred
Compensation & Benefits
Retirement: 3% employer 401(k) match
Growth Opportunity This role is built to evolve. As company – including a new national distributor onboarding Q2 2026 – the right candidate will step into larger accounts, more strategic responsibilities, and eventually lead our B2B customer success team. We want someone who is ready to build a career here.
About We design and distribute premium automotive seat covers through a national network of dealers, distributors, and direct‑to‑consumer channels. Our B2B customer base is growing fast, and we need sharp, motivated people to help us serve them at the highest level.
Benefits
401(k) matching
On‑the‑job training
Paid time off
Work Location: In person
#J-18808-Ljbffr
B2B Customer Service Representative
to own the full customer experience for our wholesale and commercial accounts. This is a ground‑floor opportunity with significant upside. The right person will have a big opportunity for growth and advancement.
Position Details Type: Full‑Time In‑Person Only
What You’ll Do
Serve as the primary point of contact for all B2B customers: jobbers, eCommerce operators, regional distributors, and national accounts
Manage account setup and onboarding for new customers
Process and track orders, resolve fulfillment issues, and communicate shipping updates
Handle inbound inquiries, questions, and escalations professionally and in a timely manner
Collaborate with external sales reps to support account retention and growth (Should possess an upbeat personality)
Make outbound sales calls to custom leads – converting prospects into happy customers through leads for our custom seat covers
Identify upsell and cross‑sell opportunities within existing accounts
Maintain accurate records in our CRM and order management systems
Represent company at industry events, including SEMA 2026
Contribute to process improvements as our B2B division scales
Who You Are
Organized, proactive, and comfortable managing a high volume of accounts simultaneously
An excellent communicator – professional in writing and confident on the phone
Solution‑oriented: you don't pass problems, you solve them
Comfortable making sales calls and motivated by the earning potential that comes with closing new business
Interested in growing with a company long‑term and stepping into leadership
Comfortable working fully in‑person, on‑site every day
Background in automotive, wholesale distribution, or product sales is a plus
Requirements
2+ years in customer service, account management, or B2B sales support preferred
Align with Company Core Values (10x, Drive, Strategic Foresight, Positive Resilience, Customer‑centric)
Strong written and verbal communication skills
Experience with CRM platforms, email tools, and order management systems
Ability to manage multiple accounts and priorities simultaneously
Comfortable making outbound sales calls to warm and custom leads
Willingness to travel for trade shows (SEMA 2026 and others)
High school diploma or GED required; associate's or bachelor's degree preferred
Compensation & Benefits
Retirement: 3% employer 401(k) match
Growth Opportunity This role is built to evolve. As company – including a new national distributor onboarding Q2 2026 – the right candidate will step into larger accounts, more strategic responsibilities, and eventually lead our B2B customer success team. We want someone who is ready to build a career here.
About We design and distribute premium automotive seat covers through a national network of dealers, distributors, and direct‑to‑consumer channels. Our B2B customer base is growing fast, and we need sharp, motivated people to help us serve them at the highest level.
Benefits
401(k) matching
On‑the‑job training
Paid time off
Work Location: In person
#J-18808-Ljbffr