Customer Service Representative
Florida Tile, Inc., Denver, CO, United States
Florida Tile is seeking a high level Customer Service Representative to maintain day to day customer responsibilities at the branch and to serve as a key player in helping to manage large commercial projects. The CSR responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. The CSR will assist the BM/BOM and other branch associates as needed. The CSR will also assist in daily task performance including invoicing; receiving and locating inventory, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES Operations
Accurately perform order entry process, to include product, quantity and price verification
Confirm orders placed by customers via phone/fax/internet
Perform stock and price checks for customers and other branches
Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner
Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
Regularly follow up with customers as to the status of their order(s)
Perform other daily tasks as directed by BM/BOM
Assist and maintain local warehouse inventory
Sales Related Responsibilities
Promote add-on sales at the time of order entry via the promotion of sundries and other related items
Assist trade and showroom customers in the selection of products
Assist commercial sales reps with projects to include quotes, placing and tracking orders and maintain up to date knowledge of local warehouse inventory
Understand and maintain up to date knowledge of trends in the tile industry to help best serve customers
Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommended (or restricted) use
Maintain the CSR work area in an organized manner that is conducive to sales and service
Provide support to the OSR/BCSS and Design Sales Consultant in the performance of their duties. Assist as directed by BM/BOM
Additional duties as assigned
QUALIFICATIONS
Time Management: the ability to organize and manage multiple priorities at once.
Customer service experience with a manufacturer of building products preferred.
Excellent verbal and written communication skills.
SAP software experience, CMS experiences a plus.
Computer proficiency in Microsoft Office
Benefits
Medical, Dental, and Vision Plans
Flexible Spending Accounts
Employee Wellness Program
Employer Paid Short- and Long-Term Disability
Employer Paid Life Insurance
Supplemental Life, AD&D, Accident, and Critical Illness Coverage
401(k) Retirement Plan and Employer Provided 401(k) Matching
Tuition Reimbursement
Paid Time Off
Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.
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ESSENTIAL DUTIES AND RESPONSIBILITIES Operations
Accurately perform order entry process, to include product, quantity and price verification
Confirm orders placed by customers via phone/fax/internet
Perform stock and price checks for customers and other branches
Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner
Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
Regularly follow up with customers as to the status of their order(s)
Perform other daily tasks as directed by BM/BOM
Assist and maintain local warehouse inventory
Sales Related Responsibilities
Promote add-on sales at the time of order entry via the promotion of sundries and other related items
Assist trade and showroom customers in the selection of products
Assist commercial sales reps with projects to include quotes, placing and tracking orders and maintain up to date knowledge of local warehouse inventory
Understand and maintain up to date knowledge of trends in the tile industry to help best serve customers
Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommended (or restricted) use
Maintain the CSR work area in an organized manner that is conducive to sales and service
Provide support to the OSR/BCSS and Design Sales Consultant in the performance of their duties. Assist as directed by BM/BOM
Additional duties as assigned
QUALIFICATIONS
Time Management: the ability to organize and manage multiple priorities at once.
Customer service experience with a manufacturer of building products preferred.
Excellent verbal and written communication skills.
SAP software experience, CMS experiences a plus.
Computer proficiency in Microsoft Office
Benefits
Medical, Dental, and Vision Plans
Flexible Spending Accounts
Employee Wellness Program
Employer Paid Short- and Long-Term Disability
Employer Paid Life Insurance
Supplemental Life, AD&D, Accident, and Critical Illness Coverage
401(k) Retirement Plan and Employer Provided 401(k) Matching
Tuition Reimbursement
Paid Time Off
Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.
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