Customer Service Representative
Meneses Law, Houston, TX, United States
Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team.
Job Summary Meneses Law is looking for a HIGH energybilingual Customer Service Representativeto help with the organization and running of the daily administrative operations of our firm in order to assist our clients who are seeking legal options.
Essential Functions/Responsibilities
Assistwith day-to-dayoperations of our firm’sincoming calls and other communications.
Responds to customer inquiries andmaintainscustomer accounts according to specific guidelines and procedures.
Managelargeamounts of incoming phonecalls
Keep records of customer interactions, process customer accounts and file documents
Greeting clients and visitors as needed.
Updating paperwork,maintainingdocuments and word processing.
Helping organize andmaintainofficecommon areas.
Maintaining office equipment as needed.
Aiding with client reception as needed.
Creating,maintaining, and entering information into databases.
Handles multiple matters simultaneously.
Follows firm guidelines, policies, and procedures.
Maintain the strictest level ofclientconfidentiality.
Familiarity with common office processes, including filing,scanning, e-filingand handling mail.
Attention to detail to ensure all tasks are completed to a high standard.
Perform any other tasks or functionsdeemednecessary to the daily operations of the employer.
Required Skills/Abilities
Excellent verbal and written communication skills.
Excellent organizational skills, time management skills, and attention to detail.
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond todifferent typesofcharacters
Proficient with technology and ability to learn our software systems.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite and MacOS systems.
Self-motivatedwith excellent interpersonal skills.
Friendly and strong commitment to customer service.
Principles and procedures of record keeping.
English usage, spelling, grammar, and punctuation.
Ability to work in a fast-paced environment.
Able to type 45 WPMor more.
Must beable to communicatein English and Spanish.
Education and Experience
Bachelor’s Degree Required
1 yearof Office Experience.
Job Types: Full-time Compensation Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions.
Being hired by Meneses Law as a Client Representative means that you will have the opportunity to:
Earn$23/hour
Learn from top reps through our Trainingprogram
Be part of a positive culture
Earn individual and teamincentives
Start an incrediblecareer
Benefits for Working at Meneses Law
Generous compensation
Work withstate-of-the-arttechnology
Sophisticated, Challenging Work
Structured Training Programs
Excellent Benefits (Medical (80% ER contribution), Dental (No-Cost to employee), Vision, Life Insurance (Paid),2 weeks of PTO,10 daysof paid holidays.
Work Life Balance Schedule
Birthday and Anniversary rewards
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#J-18808-Ljbffr
Job Summary Meneses Law is looking for a HIGH energybilingual Customer Service Representativeto help with the organization and running of the daily administrative operations of our firm in order to assist our clients who are seeking legal options.
Essential Functions/Responsibilities
Assistwith day-to-dayoperations of our firm’sincoming calls and other communications.
Responds to customer inquiries andmaintainscustomer accounts according to specific guidelines and procedures.
Managelargeamounts of incoming phonecalls
Keep records of customer interactions, process customer accounts and file documents
Greeting clients and visitors as needed.
Updating paperwork,maintainingdocuments and word processing.
Helping organize andmaintainofficecommon areas.
Maintaining office equipment as needed.
Aiding with client reception as needed.
Creating,maintaining, and entering information into databases.
Handles multiple matters simultaneously.
Follows firm guidelines, policies, and procedures.
Maintain the strictest level ofclientconfidentiality.
Familiarity with common office processes, including filing,scanning, e-filingand handling mail.
Attention to detail to ensure all tasks are completed to a high standard.
Perform any other tasks or functionsdeemednecessary to the daily operations of the employer.
Required Skills/Abilities
Excellent verbal and written communication skills.
Excellent organizational skills, time management skills, and attention to detail.
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond todifferent typesofcharacters
Proficient with technology and ability to learn our software systems.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite and MacOS systems.
Self-motivatedwith excellent interpersonal skills.
Friendly and strong commitment to customer service.
Principles and procedures of record keeping.
English usage, spelling, grammar, and punctuation.
Ability to work in a fast-paced environment.
Able to type 45 WPMor more.
Must beable to communicatein English and Spanish.
Education and Experience
Bachelor’s Degree Required
1 yearof Office Experience.
Job Types: Full-time Compensation Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions.
Being hired by Meneses Law as a Client Representative means that you will have the opportunity to:
Earn$23/hour
Learn from top reps through our Trainingprogram
Be part of a positive culture
Earn individual and teamincentives
Start an incrediblecareer
Benefits for Working at Meneses Law
Generous compensation
Work withstate-of-the-arttechnology
Sophisticated, Challenging Work
Structured Training Programs
Excellent Benefits (Medical (80% ER contribution), Dental (No-Cost to employee), Vision, Life Insurance (Paid),2 weeks of PTO,10 daysof paid holidays.
Work Life Balance Schedule
Birthday and Anniversary rewards
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#J-18808-Ljbffr