Sales Account Manager
EMPIRE FASTENERS, LLC, New York, NY, United States
Empire Fasteners is committed to delivering exceptional service and solutions in the aerospace and defense sectors. Our mission is to drive innovation and excellence while fostering a culture of accountability and growth.
About the Role The Sales Account Manager is responsible for owning and growing customer accounts from end to end. This role requires strong commercial instincts, urgency, discipline, and the ability to manage complex aerospace/defense requirements. You will act as the primary point of contact for customers while driving revenue, margin, and account expansion. This is not an order-taker role. This is a performance-driven position for someone who wants responsibility, accountability, and upward mobility.
Responsibilities
Manage assigned customer accounts
Drive bookings, revenue growth, and margin performance
Prepare, present, and negotiate quotes and pricing
Communicate directly with OEMs, contract manufacturers, and procurement teams
Coordinate internally with purchasing, quality, logistics, and warehouse teams
Track and manage open orders, deliveries, and expedites
Identify upsell and cross-sell opportunities (new part numbers, VMI programs, kitting, etc.)
Maintain accurate CRM and sales records
Resolve pricing, delivery, and customer issues professionally and decisively
Represent Empire with confidence, professionalism, and urgency
Performance Expectations
Consistent bookings and sales growth
Responsiveness and follow-through with customers
Alignment with Empire’s core values: Speed, Reliability, Growth & Competitive Greatness
Accountability for results—not excuses
Qualifications
2+ years in sales, account management, or customer-facing role
Aerospace, defense, industrial distribution, or manufacturing experience preferred but not required
Strong communication and negotiation skills
High sense of urgency and ownership
Ability to manage multiple priorities in a fast-paced environment
Proficiency with CRM systems and Microsoft Office
What We Offer
Competitive base salary + performance-based incentives
Clear path for growth and advancement
Direct exposure to major aerospace & defense programs
High-accountability, high-performance culture
Long-term career opportunity in a rapidly growing company
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About the Role The Sales Account Manager is responsible for owning and growing customer accounts from end to end. This role requires strong commercial instincts, urgency, discipline, and the ability to manage complex aerospace/defense requirements. You will act as the primary point of contact for customers while driving revenue, margin, and account expansion. This is not an order-taker role. This is a performance-driven position for someone who wants responsibility, accountability, and upward mobility.
Responsibilities
Manage assigned customer accounts
Drive bookings, revenue growth, and margin performance
Prepare, present, and negotiate quotes and pricing
Communicate directly with OEMs, contract manufacturers, and procurement teams
Coordinate internally with purchasing, quality, logistics, and warehouse teams
Track and manage open orders, deliveries, and expedites
Identify upsell and cross-sell opportunities (new part numbers, VMI programs, kitting, etc.)
Maintain accurate CRM and sales records
Resolve pricing, delivery, and customer issues professionally and decisively
Represent Empire with confidence, professionalism, and urgency
Performance Expectations
Consistent bookings and sales growth
Responsiveness and follow-through with customers
Alignment with Empire’s core values: Speed, Reliability, Growth & Competitive Greatness
Accountability for results—not excuses
Qualifications
2+ years in sales, account management, or customer-facing role
Aerospace, defense, industrial distribution, or manufacturing experience preferred but not required
Strong communication and negotiation skills
High sense of urgency and ownership
Ability to manage multiple priorities in a fast-paced environment
Proficiency with CRM systems and Microsoft Office
What We Offer
Competitive base salary + performance-based incentives
Clear path for growth and advancement
Direct exposure to major aerospace & defense programs
High-accountability, high-performance culture
Long-term career opportunity in a rapidly growing company
#J-18808-Ljbffr