Catastrophe Claims Representative
Farm Bureau Financial Services, Des Moines, IA, United States
Are you looking for an exciting career where you can directly impact someone's life? We are seeking a service‑mindful individual to join our Catastrophe (CAT) Claims team!
Who We Are With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80‑year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do As a Catastrophe Claims Representative, you will be responsible for the immediate response to CAT storm events to investigate, evaluate, and negotiate property claim assignments involving homeowner, farm, and commercial risks. In this role, you will represent Farm Bureau in the field and must keep a service‑oriented attitude by maintaining professional and productive relationships with coworkers, supervisors, agents, policyholders, and others. You will focus on accurately documenting investigations, evaluations, recommendations and plans of action to develop a defendable claims file. You must effectively negotiate with client/members and contractors in a professional manner to attain a fair settlement. When called to storm events covering our 8‑state territory (KS, NE, IA, MN, SD, AZ, NM, UT), you will be deployed for up to three weeks. During non‑storm periods, you will assist our business units to manage claims by reviewing and paying replacement‑cost claims or following up on pending storm losses, as well as focusing on your personal development and training.
What It Takes To Join Our Team
College degree or equivalent plus 3+ years of relevant experience required.
Working knowledge of construction and estimating systems (Xactimate) is preferred.
Excellent verbal and written communication, including the ability to negotiate effectively and present yourself professionally.
Must possess excellent interpersonal and organizational skills, as well as analytical ability.
Strong computer skills are required in order to quickly learn our multiple systems.
A valid driver's license and satisfactory Motor Vehicle Records are required, as this position includes a company‑paid vehicle.
Travel may be as high as 90% to effectively handle catastrophe claims in the field.
Must maintain on‑call availability with the ability to deploy at any time, with the potential for being out for extended periods including weekends.
Must be able to climb onto ladders, roofs, and other structures to inspect damage and lift a minimum of 75 pounds.
Progress towards industry education outlined in career development path is expected.
What We Offer You When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401(k) with a match, low‑cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams that know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.
Farm Bureau…where the grass really IS greener!
Work Authorization/Sponsorship At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full‑time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
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Who We Are With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80‑year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do As a Catastrophe Claims Representative, you will be responsible for the immediate response to CAT storm events to investigate, evaluate, and negotiate property claim assignments involving homeowner, farm, and commercial risks. In this role, you will represent Farm Bureau in the field and must keep a service‑oriented attitude by maintaining professional and productive relationships with coworkers, supervisors, agents, policyholders, and others. You will focus on accurately documenting investigations, evaluations, recommendations and plans of action to develop a defendable claims file. You must effectively negotiate with client/members and contractors in a professional manner to attain a fair settlement. When called to storm events covering our 8‑state territory (KS, NE, IA, MN, SD, AZ, NM, UT), you will be deployed for up to three weeks. During non‑storm periods, you will assist our business units to manage claims by reviewing and paying replacement‑cost claims or following up on pending storm losses, as well as focusing on your personal development and training.
What It Takes To Join Our Team
College degree or equivalent plus 3+ years of relevant experience required.
Working knowledge of construction and estimating systems (Xactimate) is preferred.
Excellent verbal and written communication, including the ability to negotiate effectively and present yourself professionally.
Must possess excellent interpersonal and organizational skills, as well as analytical ability.
Strong computer skills are required in order to quickly learn our multiple systems.
A valid driver's license and satisfactory Motor Vehicle Records are required, as this position includes a company‑paid vehicle.
Travel may be as high as 90% to effectively handle catastrophe claims in the field.
Must maintain on‑call availability with the ability to deploy at any time, with the potential for being out for extended periods including weekends.
Must be able to climb onto ladders, roofs, and other structures to inspect damage and lift a minimum of 75 pounds.
Progress towards industry education outlined in career development path is expected.
What We Offer You When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401(k) with a match, low‑cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams that know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.
Farm Bureau…where the grass really IS greener!
Work Authorization/Sponsorship At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full‑time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
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